The UK has decided to remove its PSTN system all together in favor of VoIP solutions. While this may prove cost effective and allow faster and clearer alls, there are a myriad of challenges that also must be tackled to accomplish this feat.
Everyone hates unwanted calls, but calls to the wrong numbers are just as frustrating. The FCC is mandating the creation of the Reassigned Number Database to help these issues. Companies can scrub their lists to remove numbers that have been recently disconnected or reassigned.
Part of the call authentication features in STIR/SHAKEN is the implementation of attestation ratings in a phone call. This will help carriers identify the legitimacy of a caller's origin and authorize their use of the phone number and caller ID made on outbound calls.
Caller ID spoofing is one of the primary tools scammers use. However other types of phone fraud are utilized for different illicit means. The VINES working group aims to mitigate other forms of phone and caller ID fraud outside of the scope of the SHAKEN/STIR framework.
Every call center should be aware of compliance laws. While the TCPA and DNC are known by almost everyone, there are industry and regional specific compliance regulations that could affect your business. Here are some of the major call compliance laws you should know about.
