Outbound sales requires a lot of effort from your agents. However, equipping them with the right set of tools can help them excel. These are the top 6 essential tools your call center should be using when conducting outbound sales.
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The STIR/SHAKEN framework is aimed to prevent call spoofing from scammers. While scammers used phone number hijacking to dupe consumers, telecom organizations and the FCC developed the technology to help prevent malicious spoofing.
An accurate caller ID is essential for all businesses conducting outbound calls. Recently T-Mobile successfully tested a new, more accurate version of caller ID display using "rich call data" along with the STIR/SHAKEN framework.
Customer service is the back bone of the call center industry. While technology drives a call center's ability to reach customers, ultimately the agent's performance sets the tone of the conversation. Poor customer service can lead to missed call opportunities.
Call centers are employing call monitoring as a tool to mitigate flags, labels and identify call spoofing efforts. However even with call monitoring, your caller ID can show differently across major carriers. How does your caller ID display?
Your caller ID is the first impression of your business. Ensure your agents are making a great first impression to your customers. Dialing with an incorrect caller ID can negatively impact your business' reputation.
Call management is a crucial aspect of any outbound campaign. However many do not think about how mismanagement can tarnish your phone numbers' reputation. These tips can help ensure you keep your caller IDs clean during your dialing campaign.
Being proactive in business helps improve your company's reputation. As such, outreach to your customers helps to set your business apart. Using virtual business cards can help white list your phone number to ensure your calls are getting through.
Communication is key in any call center. Making sure your calls are connecting effectively is imperative. These tips can help improve connection rates with your outbound and inbound calls to optimize your day to day operations.
Are you having trouble getting through to your patients, customers or leads? It might be a case of a bad caller ID. The phone numbers you are dialing your customers with may be flagged or blocked resulting in lower connection rates.