Branding Tips and News

Call Monitoring Across All Major Carriers
July 28, 2021

Why You Need Call Monitoring Across All Major Carriers

Call centers are employing call monitoring as a tool to mitigate flags, labels and identify call spoofing efforts. However even with call monitoring, your caller ID can show differently across major carriers. How does your caller ID display?

Impacts of Dialing with Incorrect Caller ID
July 21, 2021

Impacts of Dialing With an Incorrect Caller ID

Your caller ID is the first impression of your business. Ensure your agents are making a great first impression to your customers. Dialing with an incorrect caller ID can negatively impact your business' reputation.

Call Management for Phone Number Reputation
July 7, 2021

Call Management Tips To Protect Phone Number Reputation

Call management is a crucial aspect of any outbound campaign. However many do not think about how mismanagement can tarnish your phone numbers' reputation. These tips can help ensure you keep your caller IDs clean during your dialing campaign.

Sending vCard for Customer Outreach
April 21, 2021

Improve Your Outreach by Sending Customers Your vCard

Being proactive in business helps improve your company's reputation. As such, outreach to your customers helps to set your business apart. Using virtual business cards can help white list your phone number to ensure your calls are getting through.

Fixing Unanswered Calls
April 7, 2021

Fix Unanswered Calls to Optimize Your Call Center

Communication is key in any call center. Making sure your calls are connecting effectively is imperative. These tips can help improve connection rates with your outbound and inbound calls to optimize your day to day operations.

Caller ID Could be the culprit
March 31, 2021

Calls Not Reaching Customers? Caller ID Could Be the Culprit

Are you having trouble getting through to your patients, customers or leads? It might be a case of a bad caller ID. The phone numbers you are dialing your customers with may be flagged or blocked resulting in lower connection rates.

Owning Numbers Protects Call Identity
March 24, 2021

Owning Your Numbers Protects Your Call Identity

Your call identity is crucial for making a first impression with leads and clients. One of the best ways to maintain integrity in your phone numbers is by owning them. Reduce the risk of dialing with flagged numbers with these tips.

Carrier Fragmentation Leaves Businesses in the Dark
March 10, 2021

Is Carrier Fragmentation Leaving Your Business in the Dark?

Businesses are reporting more and more instances of flagged or blocked calls. However identifying the source, and resolving these issues is difficult. Part if this is due to fragmentation of data between carriers and call blocking apps.

Branded Enhanced Caller ID Reputation Benefits
February 10, 2021

Your Reputation Will Precede You with Branded Enhanced Caller ID

Branding is crucial aspect of marketing your business. How a customer perceives your business directly affects the relationships you build with them. While your caller ID is the first impression for outbound calls, this is often overlooked in branding efforts.