Frequently Asked Questions

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Frequently Asked Questions

General Questions

How do I get started?
Audit up to 5 of your business phone numbers immediately with our free trial. You can create your account right away or speak with a representative who can assist you.
How does your service work?
With Caller ID Reputation® your phone numbers will be monitored through carrier, call blocking apps, and aggregator APIs. We also use real phone calls through our Device Cloud to provide screen shots of phone calls in real time.
Why should I use your service?
The cost of connection failures is enough for any business to seek a solution. Caller ID Reputation is one of the only solutions to provide extensive real time audits on phone numbers across all carriers, along with call blocking apps and aggregators.
What is the Device Cloud?
A telecommunications testing apparatus that improves the quality of your communications by testing delivery to an extensive range of real mobile devices. The service enables you to run your tests concurrently on major US telecommunication carriers, generating screenshots and logs to help you quickly identify issues with your delivery.
What does the Trial Account offer?
Trial accounts allow you to audit up to 5 phone numbers for 5 days. You can upgrade your account or remove your phone numbers at any time. Sales and support representatives will be standing by to assist you along the way.
Do you offer caller ID services?
At this time, we do not offer caller ID or CNAM services. We do however monitor your caller IDs to ensure they are showing correctly across all carriers.

Technical Support

Can your service unflag my number?
Caller ID Reputation is only a monitoring service for your phone numbers. We can provide you with the steps you should take to try and unflag your numbers. However, caller ID spoofing prevents any number from being whitelisted.
What should I do when I see my number flagged?
We suggest rotating your numbers often, let the flagged numbers cool off, and wait for flags to get removed. We will notify you when a flag is removed. If the flagged number was in a calling campaign, remove it or swap it for a clean caller ID and forward any calls that number receives to the necessary department.
Can I contact you for assistance?
Feel free to call, email, or chat with support at any time. Support will respond to emails sent to as soon as possible.

Billing and Financial

How much does it cost?
Although we are one of the lowest costing solutions in the industry, we like to discuss pricing plans that fit the customers needs. If you would like to reach out to our sale department, please email to receive more information.
Are there contracts?
No commitments, no contracts. You pay month to month as you need with prorated pricing for additional numbers.
How can I pay for your services?
Although we prefer credit card payments, we accept check, ACH, or wire deposits.

Bugs and Issues

What can I do if I notice a bug or have a problem?
In the event that you have a problem or encounter a bug, please contact us. We appreciate your feedback and thank you for taking the time to let us know.

Let's chat

Ready to monitor your calls to see what they see?

Contact us today to take the first step in maintaining your brand integrity and reputation with the most crucial step in your customer's journey—the phone call.