Regulations and standards change for every industry. In the world of telecom, the FCC and FTC call the shots, and the TCPA is a solid guideline to follow. Therefore, keeping your business running means remaining within compliance with all the rules. Stay current with calling industry changes, and learn about some tools and tips that help you remain compliant.
The Senate is working on new legislation to combat robocalls. Recently, the DART Act passed in the Senate and they are working to push the Protection from Robocalling Act. These two bills will help supplement the TRACED Act recently passed to implement the SHAKEN/STIR framework.
The TRACED Act recently passed in the House and Senate and was signed into law by the President. With the passage of the TRACED Act, the FCC and carriers are on step closer to rolling out the SHAKEN/STIR framework to combat robocalls and scammers.
Your telemarketing script is the introduction for your leads to your business. Employing a great script can be the difference in converting leads. Following call compliance and etiquette standards can also help reduce the likelihood of your outbound calls being flagged as spam or scam likely.
The Robocall Strike Force, headed by AT&T and the FCC, tested the Do Not Originate Registry (DNO) to help prevent caller ID spoofing with astounding success. An estimated 90% in IRS scam calls was reduced by creating a registry of "inbound only" numbers for carriers to check against when an outbound call is placed.
Progress reports on the STIR/SHAKEN framework implementation are trickling in by major carriers to the FCC. AT&T and T-Mobile have recently submitted their expected timelines for rolling out testing and implementing these technologies to help filter out spoofing used by robocallers.
