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Regulations and standards change for every industry. In the world of telecom, the FCC and FTC call the shots, and the TCPA is a solid guideline to follow. Therefore, keeping your business running means remaining within compliance with all the rules. Stay current with calling industry changes, and learn about some tools and tips that help you remain compliant.
Dialing habits strongly influence how your caller ID displays in the age of call-blocking apps, STIR/SHAKEN, and attestation ratings. Avoid these old dialing practices and engage in caller ID maintenance.
Maintaining accurate caller IDs for your business helps build the integrity of your company and brand. This will in turn help improve answer rates, customer retention and build trust in acquiring new prospects.
Legitimate debt resolution call centers face a myriad of problems. Make sure your caller ID isn't one of them. These tips can help your contact center abide by industry best practices and protect your reputation.
While 2022 saw the rollout of STIR/SHAKEN, how did this effect robocalls to U.S. consumers. Analyzing the trends in STIR/SHAKEN implementation, robocall statistics and FCC enforcement efforst indicate what to expect in 2023.
Call authentication continues to face a number of issues even after the roll out of STIR/SHAKEN. The FCC is working with phone carriers to address issues with non-IP phone networks and how to implement authentication standards.
Rich call data has the potential to revolutionize how caller ID information is transmitted across carriers. The ATIS Robocalling Testbed recently added features to test rich call data among other features for SHAKEN compliance.
Contact centers frequently purchase new phone numbers for outbound campaigns. However, the numbers you purchase may come with a negative reputation. These tips can help you mitigate flags on newly acquired numbers.
Your caller ID matters in any dialing campaign. However, abiding by these dialing strategies can help in political dialing campaigns. Real-time monitoring tools can indicate if your caller ID receives flags.
Your calling behavior affects the way your caller ID displays for consumers. Carriers and analytics engines will assign call labels or block calls that engage in calling practices that appear malicious or spammy.
The TRACED Act brought enhanced enforcement and fines for violating the TCPA. However this failed to stop robocalls. Now, the FCC is threating to remove non-compliance service providers from the Robocall Mitigation Database.
