STIR/SHAKEN has been in the works for well over 2 years now. While robocalls saw a dip during the height of the pandemic, they are coming back in full force. Soon carriers and service providers will have the framework needed to block unwanted robocalls.
Compliance Tips and News
Regulations and standards change for every industry. In the world of telecom, the FCC and FTC call the shots, and the TCPA is a solid guideline to follow. Therefore, keeping your business running means remaining within compliance with all the rules. Stay current with calling industry changes, and learn about some tools and tips that help you remain compliant.
Call centers have to abide by compliance regulations, however there are also some call standards managers should be up to date on. Following these standards can help minimize the risk of getting your phone numbers flagged or blocked.
As the FCC continues to push efforts to roll out STIR/SHAKEN, new tools are being rolled out. The Robocall Mitigation Database will be used to help mandate carriers which calls to allow and deny based on companies registered.
Outbound campaigns need proper planning in order to execute successfully. One often look aspect of campaign management should include phone number monitoring and management. Make sure your calls are being received by your customers when your agents are dialing.
Call authentication is slated to roll out to consumers soon. While the process is complicated and made up of a lot of moving parts, the three main areas of focus include subscriber vetting, phone number validaton and attestation levels.
Businesses are reporting more and more instances of flagged or blocked calls. However identifying the source, and resolving these issues is difficult. Part if this is due to fragmentation of data between carriers and call blocking apps.
2020 was a tumultuous year for everyone. While robocall trends saw a huge decline when the COVID-19 pandemic set in, they bounced back by the end of the year. 2020 ended following some of the same trends of previous years in regards to robocall patterns.
Telemarketing is facing greater scrutiny with robocalls still on the rise. Consumers often don't trust telemarketers in general. However abiding by proper dialing etiquette can help set your business apart and build your reputation with consumers.
Legislations geared at improving communication systems in the United States might help combat robocalls as well. 3 new Bills have been brought to the Senate, mostly aimed at expanding and improving communication infrastructure for US consumers.
Call authentication with the STIR/SHAKEN framework has many moving parts. The chain of trust between entities forms the bonds that hold authentication together. Authentication grades are provided based on the validity of data relayed between telecom authorities.