Every call center should be aware of compliance laws. While the TCPA and DNC are known by almost everyone, there are industry and regional specific compliance regulations that could affect your business. Here are some of the major call compliance laws you should know about.
Robocalls continue to be a nuisance despite increased legislation. As a result, players in the telecom industry are developing technology that can block spoofed calls before they connect to the end user. The key to this technology is by authenticating the call origination of a phone call.
The FCC has stepped up their efforts in enforcing penalties from the TRACED Act targeting robocallers. In their latest move to combat call spoofing, penalties will be issued on the first offence from the FCC bypassing the previous warning period for first time offenders.
Robocalls have become widely stigmatized in telecommunications, but now more than ever it has been deemed that they are an essential means of emergency messaging delivery. In light of COVID-19 the FCC has determined a criteria for the types of robocalls that are considered both legal and essential.
The telemarketing industry is constantly evolving. Regulations, ethics, dialing practice and technology all play factors in how the industry standards update. Don't let your old practices ruin our business' reputation by falling into these common telemarketing mistakes in the modern dialing age.