Following best practices in your outbound campaigns and ensure success and bolster your reputation at the same time. Proper caller ID management and redress strategies can improve your answer rates as well.
As STIR/SHAKEN enforcement becomes implemented, USTelecom submitted a petition to delay call blocking notifications. The heart of the debate stems around allowing greater flexibility for service providers to issue notifications.
Call blocking is meant to deter robocallers and scammers from reaching consumers. However, businesses can become victims in call blocking. These are some challenges businesses face in robocall mitigation efforts.
Since the roll out of STIR/SHAKEN, the FCC allowed extensions for many voice service providers to meet their obligations. However, the FCC has now started issuing citations for companies that are failing to meet the requirements.
Improving contact center performance can streamline operations and boost revenue. However, there are a variety of aspects to be aware of. These 6 steps can help your contact center operate more efficiently.
Your brand reputation can be the deciding factor in the success of your outbound campaigns. While branding is essential, phone number reputation is often overlooked in this. These are some reasons why you should prioritize your phone number reputation.
Businesses with erroneously flagged phone numbers are having a harder time reaching their customers. But what determines a flag on a number? These are some of the ways calls get flagged, and how flags are actually scored.
Robocalls have lowered consumer confidence, especially in answering unknown calls. Throughout 2021, a variety of factors have affected the telecom space. These are some key trends and statistics you should be aware of for your contact center.
How your caller ID displays is crucial for outbound dialing campaigns. With the implementation of STIR/SHAKEN, businesses need to monitor, manage and mitigate negative reputations on their phone numbers.
T-Mobile, after completing their merger with Sprint, has seen their market share improving over the past year. Seeking to provide 5G for all, T-Mobile is expanding their infrastructure. But how does this affect your business?
