Robocall Legislation Expanded With 3 New House Bills

Legislations geared at improving communication systems in the United States might help combat robocalls as well. 3 new Bills have been brought to the Senate, mostly aimed at expanding and improving communication infrastructure for US consumers.

December 16, 2020

How Call Authentication Chain of Trust Works

Call authentication with the STIR/SHAKEN framework has many moving parts. The chain of trust between entities forms the bonds that hold authentication together. Authentication grades are provided based on the validity of data relayed between telecom authorities.

December 9, 2020

6 Tips to Improve Your Call Center’s Contact Rates

Contact rate is perhaps one of the most critical KPI for call center managers to monitor. This can indicate misconfigurations in your dialing systems or campaigns. Additionally, bad numbers can be attributed to poor contact rates in an outbound campaign.

November 25, 2020