Stay updated on
Regulations and standards change for every industry. In the world of telecom, the FCC and FTC call the shots, and the TCPA is a solid guideline to follow. Therefore, keeping your business running means remaining within compliance with all the rules. Stay current with calling industry changes, and learn about some tools and tips that help you remain compliant.
With the implementation of STIR/SHAKEN, call spoofing has declined. However, robocalls continue to plague consumers. Recent analysis of calls shows an alarming amount of robocalls are still getting signed by STIR/SHAKEN protocols.
Call blocking technology and mitigation efforts have evolved since the conception of the STIR/SHAKEN framework. Recently, ATIS approved the SIP 603+ header standard for call blocking notifications.
The ability to reach customers is essential in outbound dialing. Healthcare contact centers face a number of unique challenges in doing this. These are some tips to ensure your customers answer your calls.
Robocalls have been plaguing consumers for over a decade. Recently, the FCC and CRTC teamed up to combat robocalls. Signing a Memorandum of Understanding, the FCC, CRTC and 39 state attorneys will share information to stop robocalls.
Toll-free numbers can help boost your brand identity and instill confidence in customers. However, it is important to get your toll-free number from an authorized RespOrg. These can help ensure you stay STIR/SHAKEN compliant.
Data hygiene is essential to ensuring your contact center operates seamlessly. By cleaning up dirty data, your agents will save time contacting prospects and leads. Additionally, your company can avoid fines and penalties.
While robocalls are still persistent, they have declined. However, scammers have now turned to SMS scams to target consumers. Smishing cases have been on the rise since the decline of robocalls.
Gateway providers are an essential part of the calling ecosystem, however they are often exploited by robocallers. The FCC recentely released a "Report and Order" to crack down on illegal robocalls coming from gateway providers.
After analyzing robocall metrics, the FCC has updated their STIR/SHAKEN deadline for non-facilities-based providers to June 30, 2022. In addition to this, they are adopting stricter regulations for others originating robocalls.
With the implementation of STIR/SHAKEN, many businesses have become concerned their calls may be blocked. The FCC requires service providers to relay call blocking notifications to redress erroneously blocked calls.
