Compliance Tips and News

Regulations and standards change for every industry. In the world of telecom, the FCC and FTC call the shots, and the TCPA is a solid guideline to follow. Therefore, keeping your business running means remaining within compliance with all the rules. Stay current with calling industry changes, and learn about some tools and tips that help you remain compliant.

Understanding How SHAKEN Tokens Work
October 20, 2021

Understanding How SHAKEN Tokens Work

Since the release of the STIR/SHAKEN framework, robocalls still persist but may have declined. However, with the implementation of SHAKEN tokens, the potential for additional telecom security is on the horizon.

Call Compliance Regulations By Industry
September 29, 2021

Call Compliance Regulations You Need to Know for Your Industry

Call compliance is essential to operating a successful call center. However compliance regulations can vary greatly depending on the industries you work with. These are some compliance regulations you should be aware of based on industry.

Telehealth Call Management Solutions
September 15, 2021

Telehealth Call Management Solutions After STIR/SHAKEN

Telehealth is a booming industry, especially since the start of the pandemic. However the shift of technology to communicate with patients remotely has left some call centers and practices challenged more considerably than before.

Call Blocking Efforts by Carriers
August 25, 2021

Carrier Progress in Call Blocking Efforts to Reduce Robocalls

With STIR/SHAKEN fully rolled out, carriers have made additional efforts to help overcome problems with robocallers. AT&T, Verizon and T-Mobile have all taken additional steps to protect consumers. However businesses may still see negative side effects.

STIR/SHAKEN on the Horizon
June 16, 2021

TRACED Act Deadline: STIR/SHAKEN Is Reaching the Home Stretch

STIR/SHAKEN has been in the works for well over 2 years now. While robocalls saw a dip during the height of the pandemic, they are coming back in full force. Soon carriers and service providers will have the framework needed to block unwanted robocalls.

5 Essential Elements for Outbound Campaign Management
May 5, 2021

The 5 Essential Elements of Proper Outbound Campaign Management

Outbound campaigns need proper planning in order to execute successfully. One often look aspect of campaign management should include phone number monitoring and management. Make sure your calls are being received by your customers when your agents are dialing.

Call Authentication Overview and Future
April 28, 2021

Call Authentication Overview and Its Future

Call authentication is slated to roll out to consumers soon. While the process is complicated and made up of a lot of moving parts, the three main areas of focus include subscriber vetting, phone number validaton and attestation levels.

Carrier Fragmentation Leaves Businesses in the Dark
March 10, 2021

Is Carrier Fragmentation Leaving Your Business in the Dark?

Businesses are reporting more and more instances of flagged or blocked calls. However identifying the source, and resolving these issues is difficult. Part if this is due to fragmentation of data between carriers and call blocking apps.