November 1, 2023
Wireless Emergency Alerts (WEAs) are an essential communication tool government agencies use to inform the public of potential dangers. Unlike SMS emergency alerts, these are transmitted using different technology directly from carriers.
October 25, 2023
The FCC will remove 20 companies from the RMD for failing to take necessary steps to mitigate robocalls. When asked to submit a robocall mitigation plan, some companies sent blank or mocking replies to the FCC.
October 11, 2023
Robocalls cost consumers, businesses, and the federal government billions annually. Operation Stop Scam Calls is the latest effort with collaboration from the FCC, FTC, and over 100 government organizations to combat this threat.
August 9, 2023
Auto-warranty robcallers have been a plague on American consumers for some time. In a recent action by the FCC, a historic $300 million fine has been issued to a network of car warranty scammers targeting consumers.
June 21, 2023
Despite enhanced FCC regulations, some bad actors still plague the industry. Recently, Attorney Generals from 48 states filed a lawsuit against Avid Telecom for willfully providing services to robocallers.
May 10, 2023
Telecom legislation is constantly evolving and expanding. As such, contact centers should be aware of recent changes. In a recent AMA, Eric Troutman discusses the latest FCC rulings, changes the the TCPA and new telecom legislation.
April 19, 2023
Call vetting and authentication are integral parts of STIR/SHAKEN to protect consumers from robocalls. Industry leaders have united to make a starndardized enterprise call vetting process to help vet calls more accurately.
March 15, 2023
A recent piece of legislation has been proposed by the U.S. House of Representatives dubbed the DO NOT CALL Act of 2023. If passed, this Act would create stricter penalties, including possible jail time, for compliance violators.
December 28, 2022
Call authentication continues to face a number of issues even after the roll out of STIR/SHAKEN. The FCC is working with phone carriers to address issues with non-IP phone networks and how to implement authentication standards.
October 26, 2022
The TRACED Act brought enhanced enforcement and fines for violating the TCPA. However this failed to stop robocalls. Now, the FCC is threating to remove non-compliance service providers from the Robocall Mitigation Database.
