Segmenting Data for Call Center Campaign Management

Data segmentation is an important aspect of a call center's campaign management. By refining your data and employing the proper tools and processes campaigns can be honed for better conversion rates. Using these guidelines can help improve campaign efficience and ROI.

May 20, 2020

Why You Should Stop Dialing on Your Vanity Number

Vanity numbers provide branding for your company's phone numbers and are often seen on billboards, business cards and jingles. While particularly effective for inbound calls, they provide little benefit for outbound dialing. Replace your vanity numbers with toll free numbers for outbound dialing.

April 15, 2020

Best Tools and Practices to Increase Your Call Center’s Answer Rates

Call centers rely on their ability to successfully contact and convert leads into customers. There are a variety of obstacles to overcome in order to achieve this however. These tips on proper tools and practices can help increase answer rates for your business and result in better quality lead management.

April 1, 2020

How to Avoid Getting Numbers Flagged From the Wrong Calling List

Your calling list is an essential facet of your outbound dialing campaign. However taking the time to prune existing list and the methods to acquire data can enhance your campaigns and build rapport. All too often, bad or poorly managed lists negatively impact outbound dialing campaigns.

March 11, 2020