7 Call Management Tools for Remote Employees

Operating a remote call center can prove challenging. There are a myriad of obstacles managers and employees can face not working in the same office. However equipping your agents with the right call management tools can set your call center up for success.

March 3, 2021

6 Tips to Improve Your Call Center’s Contact Rates

Contact rate is perhaps one of the most critical KPI for call center managers to monitor. This can indicate misconfigurations in your dialing systems or campaigns. Additionally, bad numbers can be attributed to poor contact rates in an outbound campaign.

November 25, 2020

Managing Increased Call Volume During the 2020 Holidays

In 2020, online sales have skyrocketed largely due to the COVID-19 pandemic. The holiday season always creates an influx of inbound and outbound call volume for contact centers. Make sure your contact center is ready for a spike in call volume this holiday season.

November 11, 2020

How Phone Number Monitoring Protects Your Reputation

With increased regulations, call centers are having a harder time adapting and compete. Call spoofing and erroneous phone number flags are among the latest issues call centers have to deal with. Monitoring your numbers is key to protecting your reputation.

September 30, 2020

Top 5 Reasons Consumers Flag Nuisance Calls

Fed up with endless robocalls, consumers are not hesitant to flag numbers from unwanted calls. These calling techniques could be hurting your business and increase the likelyhood your numbers get flagged as "Spam Risk", "Scam Likely" or "Nuisance Call".

July 29, 2020