Sales Tips and News

Keeping productivity high in sales often means speaking to more people. However, in this technological forefront, rapport and follow-ups make a tremendous impact. Whether you’re in inside sales, outside sales, or high-pressure sales any beneficial information is welcome. Read more with topics about increasing contact ratios, utilizing the proper software, and training your sales team.

Outbound Dialing Tips for 2021
September 1, 2021

Outbound Dialing Tips for Call Centers in 2021

Managing a call center can come with a myriad of obstacles. However, taking the time to make a solid campaign strategy can help improve your call center's efficiency. These outbound dailing tips for agents and managers can improve your call center.

Poor Customer Services Leads to Missed Call Opportunities
August 11, 2021

How Poor Customer Service Leads to Missed Call Opportunities

Customer service is the back bone of the call center industry. While technology drives a call center's ability to reach customers, ultimately the agent's performance sets the tone of the conversation. Poor customer service can lead to missed call opportunities.

Which Dialer Software Suits Your Industry
July 14, 2021

Which Dialer Software Best Suits Your industry?

Dialing software is essential for all outbound campaigns. Varying by industry or campaign, some dialers can help a business excel. These industries can particularly benefit from using either a predictive or preview dialer.

Boost One Call Close Rates
June 2, 2021

Boost Your One Call Close Rates With These Tips

Every sales agent strives to master the one-call close. While sales ability is a large part of this, equipping your agents with the right tools and training can vastly improve this KPI metric. Here are some tips to improve one-call close rates.

7 KPI Metrics for Flagged Numbers
May 12, 2021

7 KPI Metrics That Indicate Your Numbers Are Flagged

Monitoring KPI metrics can provide valuable insight into areas to improve in your outbound campaign. One factor often overlooked is flagged phone numbers. These KPI metrics can help indicate if your phone number reputation has been tarnished.

5 Essential Elements for Outbound Campaign Management
May 5, 2021

The 5 Essential Elements of Proper Outbound Campaign Management

Outbound campaigns need proper planning in order to execute successfully. One often look aspect of campaign management should include phone number monitoring and management. Make sure your calls are being received by your customers when your agents are dialing.

Fixing Unanswered Calls
April 7, 2021

Fix Unanswered Calls to Optimize Your Call Center

Communication is key in any call center. Making sure your calls are connecting effectively is imperative. These tips can help improve connection rates with your outbound and inbound calls to optimize your day to day operations.

Call Management Tools for Remote Employees
March 3, 2021

7 Call Management Tools for Remote Employees

Operating a remote call center can prove challenging. There are a myriad of obstacles managers and employees can face not working in the same office. However equipping your agents with the right call management tools can set your call center up for success.

Improve Call Center Contact Rates
November 25, 2020

6 Tips to Improve Your Call Center’s Contact Rates

Contact rate is perhaps one of the most critical KPI for call center managers to monitor. This can indicate misconfigurations in your dialing systems or campaigns. Additionally, bad numbers can be attributed to poor contact rates in an outbound campaign.

Manage Increased Call Volume for Holidays
November 11, 2020

Managing Increased Call Volume During the 2020 Holidays

In 2020, online sales have skyrocketed largely due to the COVID-19 pandemic. The holiday season always creates an influx of inbound and outbound call volume for contact centers. Make sure your contact center is ready for a spike in call volume this holiday season.