During the holiday season, frustrations can reach high levels with both consumers and businesses. The last thing people want to do is wait in lines or on hold over the phone. Implementing a system for call backs helps to streamline your service and prevent the need for customers to wait on hold.
Call center outsourcing can be a great way to cut on costs and expand your business. However, maintaining your business' reputation can pose unforeseen challenges in this process. Finding the right strategy to manage your agents and reputation is key when deciding to outsource.
Keeping your calling agents engaged and productive is essential for the success of your business. Selecting the proper sales productivity tools for your business helps to improve your agents morale and productivity.
Building solid relationships with customers is tough when "scam likely" displays with your caller ID. What are you supposed to do to stop it? Even if your calls aren't flagged or blocked, monitoring your phone numbers' reputation is vital to maintaining sales goals. Read here on how to check for flagged numbers and get some rapport building tips for when you're in the clear.
The key to any cold calling strategy is a good script. So, when you see conversion rates falling, you might think your script needs adjusting. What if there is another problem and your calls aren't even making it to their destination. That may be happening right now without your knowledge. Is your cold calling script better than you think?