Increase Answers
Consumers will not answer a number that is flagged as scam likely or spam. Carriers have even started to block flagged numbers before the call ever reaches the consumer. Proactively monitoring your caller IDs for flags will increase your answer rates.
Optimize Calling
Consumers are less likely to flag numbers they know, however, your caller ID may not be displaying the proper information. Optimize your calling with Caller ID Reputation’s services to increase the likelihood of connected calls and proper call labels.
Consistent Volume
Low call volumes can lead to a drop in your agent’s productivity. Maintaining high call volumes with consistent results means you must stay on top of performance hindering factors. Monitor your phone numbers for flags to maintain consistent call volumes.
Number Management
Keeping Your Phone Numbers Clean
When consumers are confused about who is calling they may flag them incorrectly. Phone numbers that are not properly registered or configured are more susceptible to confusion. Following best practices when managing your phone numbers will lead to more sustainable, organic phone number health. See how you managing your phone number pools & CNAMs can improve your dialing. Your phone number reputation matters.
- Receive health scores on all of your outbound phone numbers, so you know when to deploy or rest your numbers
- Catch new flags the moment a spoofer starts to take advantage of your reputation
- See the calls they receive on all devices, platforms, and networks before you dial
Telemarketing
Maintaining High Answer Rates
Your phone numbers are at risk of being flagged mainly due to call blocking apps. However, even if you are following best practices and maintain high standards while calling, you are still at risk of being flagged. Someone else could be using your phone numbers by spoofing their caller ID. Telemarketing tools won’t help you if your calls are being blocked, but ours will.
Call optimization platform
Caller ID Reputation
Allows your company to...
- Detect mislabels on your phone numbers.
- Correct flags on call-blocking apps and AEs.
- Connect more with customers.
