Consumers will not answer a number that is flagged as scam likely or spam. Carriers have even started to block flagged numbers before the call ever reaches the consumer. Proactively monitoring your caller IDs for flags will increase your answer rates.
Consumers are less likely to flag numbers they know, however, your caller ID may not be displaying the proper information. By registering your caller IDs as your business they will display your company name for the most optimal experience.
Low call volumes can lead to a drop in your agent’s productivity. Maintaining high call volumes with consistent results means you must stay on top of performance hindering factors. Monitor your phone numbers for flags to maintain consistent call volumes.
Keeping Your Phone Numbers Clean
When consumers are confused about who is calling they may flag them incorrectly. Phone numbers that are not properly registered or configured are more susceptible to confusion. Following best practices when managing your phone numbers will lead to them lasting longer. See how you managing your phone number pools & CNAMs can improve your dialing.
Maintaining High Answer Rates
Your phone numbers are at risk of being flagged mainly due to call blocking apps. However, even if you are following best practices and maintain high standards while calling, you are still at risk of being flagged. Someone else could be using your phone numbers by spoofing their caller ID. Telemarketing tools won’t help you if your calls are being blocked, but ours will.