Call centers depend on connection rates
Connections are a key performance indicator for every call center. However, flagged and blocked phone numbers lead to low connection rates. Being seen as scam likely can even hurt your reputation. Proactively monitor your caller IDs to improve connection rates & protect your reputation.
Keep the customer focused on service
World class service is worthless when calling out on a phone number flagged as scam likely. Protect your company’s reputation and get more calls answered by monitoring your phone numbers for flags. It’s only going to get harder to get calls through.
Flagged numbers can tarnish a reputation
When scammers spoof your phone numbers they can get flagged without you knowing. Flagged numbers can display as scam likely or even become blocked by carriers. Monitor your numbers to make sure calls get through and your company’s reputation remains untarnished.
Calling out into the community for help
Non-profit organizations, political campaigns and anyone fundraising may need to call out to the community. Lately call blocking apps have started to cause issues though. A phone number could become flagged accidentally, causing calls to display scam likely, or be blocked altogether.
Small Businesses (SMBs)
Small businesses are susceptible to flags
As a small business your reputation may not be big, but it is very important. In fact, your phone number is more likely to be flagged as spam when consumers are unsure who you are. Having an optimized caller ID with a clean phone number reduces the chance to be flagged.
Your telemarketing reputation matters
The competition could be reaching prospects faster than you by using clean phone numbers. Flagged caller IDs are blocked by carriers, while clean caller IDs get answered. Even if your calls are not being blocked, a scam likely flag could ruin your reputation while telemarketing.