Until recently your reputation was in little jeopardy of being hurt by simply calling prospects or customers. However, unknowingly calling as scam likely could have a negative impact on your reputation. Reputation management should incorporate your caller ID reputation, monitoring for flags on call blocking apps and carriers.
Robocalls have become widely stigmatized in telecommunications, but now more than ever it has been deemed that they are an essential means of emergency messaging delivery. In light of COVID-19 the FCC has determined a criteria for the types of robocalls that are considered both legal and essential.
Scammers often target healthcare organizations due to their reliability. Stealing phone numbers from hospitals and other legitimate organizations gives scammers a leg up in their attempts to deceive consumers. These are some of the recent healthcare related call spoofing scams.
Staying on top of employees while they are working from home can be difficult. Using the right incentive programs along with good communication and educational tools can help your call center excel with remote employees. These tips and tools can make your business successful.
With a surge of robocalls in recent years, call blocking apps have been sprouting up for consumers and evolving. Recently carriers have been forced to get involved due to new regulations from the FCC. These are a list of carrier and third party call blocking apps for 2020.
The telemarketing industry is constantly evolving. Regulations, ethics, dialing practice and technology all play factors in how the industry standards update. Don't let your old practices ruin our business' reputation by falling into these common telemarketing mistakes in the modern dialing age.
