5 Dialing Practices That Can Get Your Numbers Flagged
January 25, 2023

5 Dialing Practices That Can Get Your Numbers Flagged

Dialing habits strongly influence how your caller ID displays in the age of call-blocking apps, STIR/SHAKEN, and attestation ratings. Avoid these old dialing practices and engage in caller ID maintenance.

Rich Call Data Added to ATIS Robocalling Testbed
December 21, 2022

Rich Call Data Added to ATIS Robocalling Testbed

Rich call data has the potential to revolutionize how caller ID information is transmitted across carriers. The ATIS Robocalling Testbed recently added features to test rich call data among other features for SHAKEN compliance.

How Does vLEI Help Your Organization Vet Clients?
December 14, 2022

How Does vLEI Help Your Organization Vet Clients?

Vetting your customers is an essential aspect of protecting your business's reputation. vLEI is one method that can prove helpful for software companies to screen potential clients and weed out bad actors.

6 Tips to Mitigate Flags on Newly Purchased Numbers
December 7, 2022

6 Tips to Mitigate Flags on Newly Purchased Numbers

Contact centers frequently purchase new phone numbers for outbound campaigns. However, the numbers you purchase may come with a negative reputation. These tips can help you mitigate flags on newly acquired numbers.

7 Key Aspects to Attain Proper Dialing Hygiene
November 30, 2022

7 Key Aspects to Attain Proper Dialing Hygiene

Maintaining proper dialing hygiene bolsters the reputation of your business during outbound dialing campaigns. By abiding by ethical dialing practices, businesses can instill trust in consumers and experience higher answer rates.

5 Factors to Consider for Real Estate Contact Centers
November 9, 2022

5 Factors to Consider for Real Estate Contact Centers

The real estate industry is competitive, so preparation is needed before you start your next outbound campaign. These tips help you maintain your phone number reputation in your real estate contact center.