With the implementation of STIR/SHAKEN, call spoofing has declined. However, robocalls continue to plague consumers. Recent analysis of calls shows an alarming amount of robocalls are still getting signed by STIR/SHAKEN protocols.
Caller ID scoring helps terminating service providers determine the legitimacy of a call. Analytics engines and carriers use a variety of factors to score a caller ID. Your dialing hygiene can set your caller ID apart.
Staying on top of your phone numbers' reputation is essential to ensure your customers will answer the phone. Through proper management, monitoring, and auditing, you can ensure your caller ID appears accurately to customers.
The ability to reach customers is essential in outbound dialing. Healthcare contact centers face a number of unique challenges in doing this. These are some tips to ensure your customers answer your calls.
Proper phone number monitoring and management is essential in any contact center. For businesses in the financial sector, ensuring your calls connect to customers is critical. These are some tips to improve caller ID accuracy.
A trusted caller ID can help ensure your agents reach your customers and leads successfully. In the era of STIR/SHAKEN, caller ID management is an essential factor in outbound dialing campaigns. These 5 steps can help.
Carrier's offer transparency to consumers through call labels and flags. For businesses, call blocking notifications are also essential to provide insight into when a call is blocked before reaching a consumer.
Call labels and flags are helping to identify bad actors dialing consumers. Through carrier transparency, and ethical dialing efforts from legitimate businesses, consumers may feel more likely to answer unknown calls.
Rich call data has the potential to revolutionize how caller ID information is transmitted. But can RCD make it easier for scammers to spoof your brand? Brand spoofing threats are being considered in the implementation of RCD.
While STIR/SHAKEN was the much-awaited relief from spam calls, has it done its job effectively? Many spoofed calls have been blocked; however, consumers are still frustrated by an onslaught of robocalls after the implementation.