Your Telemarketing Script Could Get You Flagged

Your telemarketing script is the introduction for your leads to your business. Employing a great script can be the difference in converting leads. Following call compliance and etiquette standards can also help reduce the likelihood of your outbound calls being flagged as spam or scam likely.

November 27, 2019

How the Do Not Originate Registry (DNO) Combats Robocalls

The Robocall Strike Force, headed by AT&T and the FCC, tested the Do Not Originate Registry (DNO) to help prevent caller ID spoofing with astounding success. An estimated 90% in IRS scam calls was reduced by creating a registry of "inbound only" numbers for carriers to check against when an outbound call is placed.

November 20, 2019

Why is Call Spoofing Legal? Ethical Uses for Call Masking

Call spoofing is often reported on in the news relating to cases of fraud or scams. However the act of spoofing or masking a number is not technically illegal. Here's how these dialing practices are being used ethically by some major business and services you might rely on.

November 13, 2019

How to Manage Your Reputation When Call Center Outsourcing

Call center outsourcing can be a great way to cut on costs and expand your business. However, maintaining your business' reputation can pose unforeseen challenges in this process. Finding the right strategy to manage your agents and reputation is key when deciding to outsource.

October 9, 2019