Until recently your reputation was in little jeopardy of being hurt by simply calling prospects or customers. However, unknowingly calling as scam likely could have a negative impact on your reputation. Reputation management should incorporate your caller ID reputation, monitoring for flags on call blocking apps and carriers.
The key to a successful outbound dialing campaign lies in proper phone number management. If your phone numbers are flagged, your calls will not reach your leads, causing agents to waste their time and your business' reputation to suffer.
Caller ID is an important factor for many businesses making outbound calls. Letting your consumers know you are legitimate and not a scammer helps improve confidence. But how do carrier tiers effect how your caller ID displays for customers?
Telemarketing is facing greater scrutiny with robocalls still on the rise. Consumers often don't trust telemarketers in general. However abiding by proper dialing etiquette can help set your business apart and build your reputation with consumers.
Rich call data is the latest evolution in caller ID systems. Using STIR/SHAKEN technology, originating service providers can now transmit a business' caller ID information more accurately and streamlined to consumers.
Legislations geared at improving communication systems in the United States might help combat robocalls as well. 3 new Bills have been brought to the Senate, mostly aimed at expanding and improving communication infrastructure for US consumers.
