Until recently your reputation was in little jeopardy of being hurt by simply calling prospects or customers. However, unknowingly calling as scam likely could have a negative impact on your reputation. Reputation management should incorporate your caller ID reputation, monitoring for flags on call blocking apps and carriers.
Your telemarketing script is the introduction for your leads to your business. Employing a great script can be the difference in converting leads. Following call compliance and etiquette standards can also help reduce the likelihood of your outbound calls being flagged as spam or scam likely.
The Robocall Strike Force, headed by AT&T and the FCC, tested the Do Not Originate Registry (DNO) to help prevent caller ID spoofing with astounding success. An estimated 90% in IRS scam calls was reduced by creating a registry of "inbound only" numbers for carriers to check against when an outbound call is placed.
Call spoofing is often reported on in the news relating to cases of fraud or scams. However the act of spoofing or masking a number is not technically illegal. Here's how these dialing practices are being used ethically by some major business and services you might rely on.
Call center outsourcing can be a great way to cut on costs and expand your business. However, maintaining your business' reputation can pose unforeseen challenges in this process. Finding the right strategy to manage your agents and reputation is key when deciding to outsource.
Your phone numbers could be used for caller ID spoofing without your knowledge, getting them flagged as spam and scam likely. See how you can protect your business from this deceptive practice used by scammers and spammers.
