Reputation Management Tips

Until recently your reputation was in little jeopardy of being hurt by simply calling prospects or customers. However, unknowingly calling as scam likely could have a negative impact on your reputation. Reputation management should incorporate your caller ID reputation, monitoring for flags on call blocking apps and carriers.

Are Attestation Ratings Accurate Across Carriers?
May 4, 2022

Are Attestation Ratings Accurate Across Carriers?

Attestation ratings are a key factor in the STIR/SHAKEN framework. However, attestation ratings are not always accurate. A recent case study analyzed the integrity of how attestation ratings were being assigned to calls.

FCC Cites Voice Service Providers for Failing STIR/SHAKEN Compliance
April 13, 2022

FCC Cites 2 Voice Providers for STIR/SHAKEN Non-Compliance

Since the roll out of STIR/SHAKEN, the FCC allowed extensions for many voice service providers to meet their obligations. However, the FCC has now started issuing citations for companies that are failing to meet the requirements.

Importance of CNAM Registration for Caller ID Accuracy
March 30, 2022

Importance of CNAM Registration for Caller ID Accuracy

Caller ID accuracy is imperative for businesses conducting outbound dialing. Consumers are unlikely to answer unknown calls, and flagged calls are almost guaranteed to go to voicemail. CNAM registration can help your calling reputation.