Call Centers Depend on Connection Rates
Connections are a key performance indicator for every call center. However, flagged and blocked phone numbers lead to low connection rates. Being seen as scam likely can even hurt your reputation. Proactively monitor your caller IDs to improve connection rates & protect your reputation.
When consumers know who is calling, they are more likely to pick up and less likely to flag the phone number. Connect more by registering your phone numbers, updating your CNAMs, and monitoring your phone number’s reputations today.
Carriers are marking flagged numbers as scam likely and even blocking calls from numbers with too many flags. Agents who are waiting for calls to connect will likely lose focus. Improve the consistency of your calls to improve agent productivity.
Call centers that are focused on connecting rapidly to calls will want to maintain clean phone numbers. Flagged caller IDs lead to low answer rates and tarnished reputations, but notifications can keep you informed about flags to swap out bad numbers.
Maintain Call Volumes
Managed Numbers Last Longer
How you manage your phone numbers has a direct impact on how long they stay clean. Using larger pools of numbers limits the amount of flags your numbers will receive over a period of time. Also, confused consumers are more likely to flag numbers. Managing your CNAM across your number pools will eliminate confusion with consumers.
Call Center Software
Every Call Starts with a Caller ID
Don’t be seen as scam likely because your caller ID has been incorrectly flagged. You could be following best practices on every call, and still get flagged. If a scam artist makes spoofed calls using your caller ID, it will get flagged as a scam number. Monitoring is the only way to prevent calling out on a flagged number. Your reputation counts on every call.