Telemarketing Tips and News

Telemarketers face the largest amount of scrutiny because they make the most calls in the sales industry. Staying on top of telemarketing standards, regulations, and trends are important to being top of the game. These articles aim to teach the read tools, red flags, and tricks of the trade. In turn, you can remain current, push productivity, and always have someone available to answer the call.

5 Lethal Mistakes That Can Ruin Contact Centers
October 13, 2021

5 Lethal Mistakes That Can Ruin Your Contact Centers

Your caller ID is a tool which can help bolster your business reputation. However many call centers overlook this tool in outbound dialing. These are some common outbound dialing mistakes that can ruin your caller ID.

Call Compliance Regulations By Industry
September 29, 2021

Call Compliance Regulations You Need to Know for Your Industry

Call compliance is essential to operating a successful call center. However compliance regulations can vary greatly depending on the industries you work with. These are some compliance regulations you should be aware of based on industry.

Phone Number Hijacking Spurred STIR/SHAKEN
September 22, 2021

How Phone Number Hijacking Spurred STIR/SHAKEN

The STIR/SHAKEN framework is aimed to prevent call spoofing from scammers. While scammers used phone number hijacking to dupe consumers, telecom organizations and the FCC developed the technology to help prevent malicious spoofing.

Telehealth Call Management Solutions
September 15, 2021

Telehealth Call Management Solutions After STIR/SHAKEN

Telehealth is a booming industry, especially since the start of the pandemic. However the shift of technology to communicate with patients remotely has left some call centers and practices challenged more considerably than before.

Financial Call Centers for Wary Consumers
September 8, 2021

How Financial Call Centers Can Overcome Wary Consumers

Robocalls have shaken the confidence of consumers. Many are too afraid or annoyed to answer unknown numbers. In addtion, legitimate businesses are seeing their numbers flagged and blocked which affects the financial industry particularly hard.

Outbound Dialing Tips for 2021
September 1, 2021

Outbound Dialing Tips for Call Centers in 2021

Managing a call center can come with a myriad of obstacles. However, taking the time to make a solid campaign strategy can help improve your call center's efficiency. These outbound dailing tips for agents and managers can improve your call center.

Poor Customer Services Leads to Missed Call Opportunities
August 11, 2021

How Poor Customer Service Leads to Missed Call Opportunities

Customer service is the back bone of the call center industry. While technology drives a call center's ability to reach customers, ultimately the agent's performance sets the tone of the conversation. Poor customer service can lead to missed call opportunities.

Fraud Risk Detection in Call Centers
August 4, 2021

The Importance of Fraud Risk Detection in Call Centers

Due to robocallers and call spoofing, fraud was rampant among telecommunications. As a business, it is your duty to ensure your customers are safe. Here are some key fraud risk detection strategies your business can employ for your business calls.

Which Dialer Software Suits Your Industry
July 14, 2021

Which Dialer Software Best Suits Your industry?

Dialing software is essential for all outbound campaigns. Varying by industry or campaign, some dialers can help a business excel. These industries can particularly benefit from using either a predictive or preview dialer.