Fed up with endless robocalls, consumers are not hesitant to flag numbers from unwanted calls. These calling techniques could be hurting your business and increase the likelyhood your numbers get flagged as "Spam Risk", "Scam Likely" or "Nuisance Call".
Telemarketing Tips and News
Telemarketers face the largest amount of scrutiny because they make the most calls in the sales industry. Staying on top of telemarketing standards, regulations, and trends are important to being top of the game. These articles aim to teach the read tools, red flags, and tricks of the trade. In turn, you can remain current, push productivity, and always have someone available to answer the call.
Using proper phone etiquette can dramatically improve your customer experience and conversion rates. Phone etiquette begins with your dialing lists, campaign setup and caller ID but ultimately ends with your agents' performance on the call.
Caller ID spoofing is one of the primary tools scammers use. However other types of phone fraud are utilized for different illicit means. The VINES working group aims to mitigate other forms of phone and caller ID fraud outside of the scope of the SHAKEN/STIR framework.
Every call center should be aware of compliance laws. While the TCPA and DNC are known by almost everyone, there are industry and regional specific compliance regulations that could affect your business. Here are some of the major call compliance laws you should know about.
Blended call centers provide opportunities to improve the customers' experience. Automated call routing and skill based routing ensures customers reach agents with the appropriate skill level to resolve issues. Outbound calls also benefit agents from enhanced data forecasting.