Until recently your reputation was in little jeopardy of being hurt by simply calling prospects or customers.
Following best practices in your outbound campaigns and ensure success and bolster your reputation at the same time. Proper caller ID management and redress strategies can improve your answer rates as well.
As STIR/SHAKEN enforcement becomes implemented, USTelecom submitted a petition to delay call blocking notifications. The heart of the debate stems around allowing greater flexibility for service providers to issue notifications.
Attestation ratings are a key factor in the STIR/SHAKEN framework. However, attestation ratings are not always accurate. A recent case study analyzed the integrity of how attestation ratings were being assigned to calls.
Consumers are skeptical to answer unknown calls. This trend is lowering answer rates for businesses. As such, many businesses are striving to ensure that their calls appear as "verified calls" when calling consumers.
Since the roll out of STIR/SHAKEN, the FCC allowed extensions for many voice service providers to meet their obligations. However, the FCC has now started issuing citations for companies that are failing to meet the requirements.
Caller ID accuracy is more important that ever for outbound dialing campaigns. Registered Caller™ is a collaboration between iconectiv, CTIA and service providers to create a centralized telephone registry for more accurate caller IDs.
Caller ID accuracy is imperative for businesses conducting outbound dialing. Consumers are unlikely to answer unknown calls, and flagged calls are almost guaranteed to go to voicemail. CNAM registration can help your calling reputation.
Your caller ID information is imperative for outbound dialing. As a result, you need to ensure your phone numbers are supporting your brand. These phone number managment tips can help ensure success in outbound dialing.
Transparency in telecom has become an issues businesses should be aware of with the implementation of STIR/SHAKEN. Make sure your outbound numbers do not have erroneous or negative call labels when dialing your customers and prospects.
T-Mobile's efforts to protect consumers developed their robocall blocking technology "Scam Shield". As consumers receive more power to filter and block their calls, your caller ID is more important than ever when conducting outreach campaigns.
