Telemarketing Tips and News

Telemarketers face the largest amount of scrutiny because they make the most calls in the sales industry. Staying on top of telemarketing standards, regulations, and trends are important to being top of the game. These articles aim to teach the read tools, red flags, and tricks of the trade. In turn, you can remain current, push productivity, and always have someone available to answer the call.

Are Attestation Ratings Accurate Across Carriers?
May 4, 2022

Are Attestation Ratings Accurate Across Carriers?

Attestation ratings are a key factor in the STIR/SHAKEN framework. However, attestation ratings are not always accurate. A recent case study analyzed the integrity of how attestation ratings were being assigned to calls.

FCC Cites Voice Service Providers for Failing STIR/SHAKEN Compliance
April 13, 2022

FCC Cites 2 Voice Providers for STIR/SHAKEN Non-Compliance

Since the roll out of STIR/SHAKEN, the FCC allowed extensions for many voice service providers to meet their obligations. However, the FCC has now started issuing citations for companies that are failing to meet the requirements.

Importance of CNAM Registration for Caller ID Accuracy
March 30, 2022

Importance of CNAM Registration for Caller ID Accuracy

Caller ID accuracy is imperative for businesses conducting outbound dialing. Consumers are unlikely to answer unknown calls, and flagged calls are almost guaranteed to go to voicemail. CNAM registration can help your calling reputation.

T-Mobile's Scam Shield Keeps Consumers Protected
February 16, 2022

T-Mobile Scam Shield Strives to Keep Consumers Protected

T-Mobile's efforts to protect consumers developed their robocall blocking technology "Scam Shield". As consumers receive more power to filter and block their calls, your caller ID is more important than ever when conducting outreach campaigns.