Telemarketing Tips and News

Telemarketers face the largest amount of scrutiny because they make the most calls in the sales industry. Staying on top of telemarketing standards, regulations, and trends are important to being top of the game. These articles aim to teach the read tools, red flags, and tricks of the trade. In turn, you can remain current, push productivity, and always have someone available to answer the call.

Which Dialer Software Suits Your Industry
July 14, 2021

Which Dialer Software Best Suits Your industry?

Dialing software is essential for all outbound campaigns. Varying by industry or campaign, some dialers can help a business excel. These industries can particularly benefit from using either a predictive or preview dialer.

Call Management for Phone Number Reputation
July 7, 2021

Call Management Tips To Protect Phone Number Reputation

Call management is a crucial aspect of any outbound campaign. However many do not think about how mismanagement can tarnish your phone numbers' reputation. These tips can help ensure you keep your caller IDs clean during your dialing campaign.

STIR/SHAKEN on the Horizon
June 16, 2021

TRACED Act Deadline: STIR/SHAKEN Is Reaching the Home Stretch

STIR/SHAKEN has been in the works for well over 2 years now. While robocalls saw a dip during the height of the pandemic, they are coming back in full force. Soon carriers and service providers will have the framework needed to block unwanted robocalls.

Boost One Call Close Rates
June 2, 2021

Boost Your One Call Close Rates With These Tips

Every sales agent strives to master the one-call close. While sales ability is a large part of this, equipping your agents with the right tools and training can vastly improve this KPI metric. Here are some tips to improve one-call close rates.

Robotexts Replacing Robocalls
May 26, 2021

Robotexts are Replacing Robocalls as SMS Spam Increases

With increasing efforts from the FCC and telecom companies to crack down on robocalls, robotexts are on the rise. Many scammers are switching their tactics to target consumers with SMS messages instead of traditional calls.

5 Essential Elements for Outbound Campaign Management
May 5, 2021

The 5 Essential Elements of Proper Outbound Campaign Management

Outbound campaigns need proper planning in order to execute successfully. One often look aspect of campaign management should include phone number monitoring and management. Make sure your calls are being received by your customers when your agents are dialing.

Sending vCard for Customer Outreach
April 21, 2021

Improve Your Outreach by Sending Customers Your vCard

Being proactive in business helps improve your company's reputation. As such, outreach to your customers helps to set your business apart. Using virtual business cards can help white list your phone number to ensure your calls are getting through.