Until recently your reputation was in little jeopardy of being hurt by simply calling prospects or customers.
Your caller ID is a tool which can help bolster your business reputation. However many call centers overlook this tool in outbound dialing. These are some common outbound dialing mistakes that can ruin your caller ID.
Call compliance is essential to operating a successful call center. However compliance regulations can vary greatly depending on the industries you work with. These are some compliance regulations you should be aware of based on industry.
The STIR/SHAKEN framework is aimed to prevent call spoofing from scammers. While scammers used phone number hijacking to dupe consumers, telecom organizations and the FCC developed the technology to help prevent malicious spoofing.
Telehealth is a booming industry, especially since the start of the pandemic. However the shift of technology to communicate with patients remotely has left some call centers and practices challenged more considerably than before.
Robocalls have shaken the confidence of consumers. Many are too afraid or annoyed to answer unknown numbers. In addtion, legitimate businesses are seeing their numbers flagged and blocked which affects the financial industry particularly hard.
Managing a call center can come with a myriad of obstacles. However, taking the time to make a solid campaign strategy can help improve your call center's efficiency. These outbound dailing tips for agents and managers can improve your call center.
An accurate caller ID is essential for all businesses conducting outbound calls. Recently T-Mobile successfully tested a new, more accurate version of caller ID display using "rich call data" along with the STIR/SHAKEN framework.
Customer service is the back bone of the call center industry. While technology drives a call center's ability to reach customers, ultimately the agent's performance sets the tone of the conversation. Poor customer service can lead to missed call opportunities.
Due to robocallers and call spoofing, fraud was rampant among telecommunications. As a business, it is your duty to ensure your customers are safe. Here are some key fraud risk detection strategies your business can employ for your business calls.
Dialing software is essential for all outbound campaigns. Varying by industry or campaign, some dialers can help a business excel. These industries can particularly benefit from using either a predictive or preview dialer.
