Regulations aimed at targeting robocalls could impact telemarketing negatively in 2020. Larger teams are seeing the highest risk, with their heavy reliability on steady call volumes. Stay up to date with compliance, regulations and software you need to compete while telemarketing.
Telemarketers face the largest amount of scrutiny because they make the most calls in the sales industry. Staying on top of telemarketing standards, regulations, and trends are important to being top of the game. These articles aim to teach the read tools, red flags, and tricks of the trade. In turn, you can remain current, push productivity, and always have someone available to answer the call.
The Senate is working on new legislation to combat robocalls. Recently, the DART Act passed in the Senate and they are working to push the Protection from Robocalling Act. These two bills will help supplement the TRACED Act recently passed to implement the SHAKEN/STIR framework.
Businesses placing outbound calls are at risk for getting their phone numbers flagged as "spam risk" or "scam likely". Using correct outbound dialing practices can help mitigate your risk of getting your phone numbers flagged.
Running a successful outbound dialing campaign can pose a variety of obstacles. Getting your phone numbers flagged as "spam risk" or "scam likely" can ruin your campaign before it even starts. These tips will help you maintain your business' reputation for outbound dialing.
The TRACED Act recently passed in the House and Senate and was signed into law by the President. With the passage of the TRACED Act, the FCC and carriers are on step closer to rolling out the SHAKEN/STIR framework to combat robocalls and scammers.
Utilizing a virtual call center for inbound and outbound calls can provide a number of benefits for your business. Not only do these help to cut overhead costs but when deployed correctly VCCs can also reduce your calling agent turn over rates.
