Telemarketers face the largest amount of scrutiny because they make the most calls in the sales industry. Staying on top of telemarketing standards, regulations, and trends are important to being top of the game. These articles aim to teach the read tools, red flags, and tricks of the trade. In turn, you can remain current, push productivity, and always have someone available to answer the call.
Outbound dialing is an essential facet of many businesses. However, abiding by proper call ethics and keeping abandonment rates low is often a struggle businesses face. The key to overcoming this is selecting the right type of outbound dialer and configuring it correctly for your business needs.
Progress reports on the STIR/SHAKEN framework implementation are trickling in by major carriers to the FCC. AT&T and T-Mobile have recently submitted their expected timelines for rolling out testing and implementing these technologies to help filter out spoofing used by robocallers.
Understanding the ins and outs of caller ID spoofing is imperative in protecting your business from scammers. Spoofing, although not an illegal tactic, is often used maliciously to try to deceive individuals in thinking a scammer is a legitimate business or organization. So what are the technologies and methods used in call spoofing?
Voice and SMS API services are becoming popular tools to enhance business operations and improve productivity and innovation. Determining the right api service for your business needs is essential to streamlining and simplifying the technology required to operate efficiently.
When you buy a batch of new DIDs you need to make sure they are clean and ready to use. If the carrier you are buying numbers from rotates them back in after they have been released, then there is a chance they are delivering you some numbers that are already flagged. Learn how to ensure your new numbers are fresh and ready.
