Regulations aimed at targeting robocalls could impact telemarketing negatively in 2020. Larger teams are seeing the highest risk, with their heavy reliability on steady call volumes. Stay up to date with compliance, regulations and software you need to compete while telemarketing.
Telemarketers face the largest amount of scrutiny because they make the most calls in the sales industry. Staying on top of telemarketing standards, regulations, and trends are important to being top of the game. These articles aim to teach the read tools, red flags, and tricks of the trade. In turn, you can remain current, push productivity, and always have someone available to answer the call.
The key to a successful outbound dialing campaign lies in proper phone number management. If your phone numbers are flagged, your calls will not reach your leads, causing agents to waste their time and your business' reputation to suffer.
Caller ID is an important factor for many businesses making outbound calls. Letting your consumers know you are legitimate and not a scammer helps improve confidence. But how do carrier tiers effect how your caller ID displays for customers?
Telemarketing is facing greater scrutiny with robocalls still on the rise. Consumers often don't trust telemarketers in general. However abiding by proper dialing etiquette can help set your business apart and build your reputation with consumers.
While phone scams dipped at the beginning of the COVID-19 pandemic, they are on the rise yet again despite increased legislation and call authentication efforts. These are the top phone scams that plauged consumers in 2020.
Rich call data is the latest evolution in caller ID systems. Using STIR/SHAKEN technology, originating service providers can now transmit a business' caller ID information more accurately and streamlined to consumers.
