Telemarketing Tips and News

Telemarketers face the largest amount of scrutiny because they make the most calls in the sales industry. Staying on top of telemarketing standards, regulations, and trends are important to being top of the game. These articles aim to teach the read tools, red flags, and tricks of the trade. In turn, you can remain current, push productivity, and always have someone available to answer the call.

DART Act: Senate Curbs Unwanted Robocalls With Two New Bills

The Senate is working on new legislation to combat robocalls. Recently, the DART Act passed in the Senate and they are working to push the Protection from Robocalling Act. These two bills will help supplement the TRACED Act recently passed to implement the SHAKEN/STIR framework.

January 15, 2020

Dialing Practices that Can Flag You As a Spam Risk

Businesses placing outbound calls are at risk for getting their phone numbers flagged as "spam risk" or "scam likely". Using correct outbound dialing practices can help mitigate your risk of getting your phone numbers flagged.

January 1, 2020

TRACED Act: Anti-Robocall Bill Passed by the House

The TRACED Act recently passed in the House and Senate and was signed into law by the President. With the passage of the TRACED Act, the FCC and carriers are on step closer to rolling out the SHAKEN/STIR framework to combat robocalls and scammers.

December 11, 2019

Should Your Business Utilize a Virtual Call Center?

Utilizing a virtual call center for inbound and outbound calls can provide a number of benefits for your business. Not only do these help to cut overhead costs but when deployed correctly VCCs can also reduce your calling agent turn over rates.

December 4, 2019