Spoofing Tips and News

The concept of spoofing is simple. Cloak your actual caller ID and display something completely different. Unfortunately, it’s not that easy. There are many uses for spoofing in business and not all of them are straightforward. Most importantly, it’s not always legal. These articles help you stay informed about call spoofing and learn how companies use it the correct way.

Understanding How SHAKEN Tokens Work
October 20, 2021

Understanding How SHAKEN Tokens Work

Since the release of the STIR/SHAKEN framework, robocalls still persist but may have declined. However, with the implementation of SHAKEN tokens, the potential for additional telecom security is on the horizon.

5 Lethal Mistakes That Can Ruin Contact Centers
October 13, 2021

5 Lethal Mistakes That Can Ruin Your Contact Centers

Your caller ID is a tool which can help bolster your business reputation. However many call centers overlook this tool in outbound dialing. These are some common outbound dialing mistakes that can ruin your caller ID.

Phone Number Hijacking Spurred STIR/SHAKEN
September 22, 2021

How Phone Number Hijacking Spurred STIR/SHAKEN

The STIR/SHAKEN framework is aimed to prevent call spoofing from scammers. While scammers used phone number hijacking to dupe consumers, telecom organizations and the FCC developed the technology to help prevent malicious spoofing.

Financial Call Centers for Wary Consumers
September 8, 2021

How Financial Call Centers Can Overcome Wary Consumers

Robocalls have shaken the confidence of consumers. Many are too afraid or annoyed to answer unknown numbers. In addtion, legitimate businesses are seeing their numbers flagged and blocked which affects the financial industry particularly hard.

Outbound Dialing Tips for 2021
September 1, 2021

Outbound Dialing Tips for Call Centers in 2021

Managing a call center can come with a myriad of obstacles. However, taking the time to make a solid campaign strategy can help improve your call center's efficiency. These outbound dailing tips for agents and managers can improve your call center.

Call Blocking Efforts by Carriers
August 25, 2021

Carrier Progress in Call Blocking Efforts to Reduce Robocalls

With STIR/SHAKEN fully rolled out, carriers have made additional efforts to help overcome problems with robocallers. AT&T, Verizon and T-Mobile have all taken additional steps to protect consumers. However businesses may still see negative side effects.

Fraud Risk Detection in Call Centers
August 4, 2021

The Importance of Fraud Risk Detection in Call Centers

Due to robocallers and call spoofing, fraud was rampant among telecommunications. As a business, it is your duty to ensure your customers are safe. Here are some key fraud risk detection strategies your business can employ for your business calls.

Call Monitoring Across All Major Carriers
July 28, 2021

Why You Need Call Monitoring Across All Major Carriers

Call centers are employing call monitoring as a tool to mitigate flags, labels and identify call spoofing efforts. However even with call monitoring, your caller ID can show differently across major carriers. How does your caller ID display?