Spoofing Tips and News

The concept of spoofing is simple. Cloak your actual caller ID and display something completely different. Unfortunately, it’s not that easy. There are many uses for spoofing in business and not all of them are straightforward. Most importantly, it’s not always legal. These articles help you stay informed about call spoofing and learn how companies use it the correct way.

Are Attestation Ratings Accurate Across Carriers?
May 4, 2022

Are Attestation Ratings Accurate Across Carriers?

Attestation ratings are a key factor in the STIR/SHAKEN framework. However, attestation ratings are not always accurate. A recent case study analyzed the integrity of how attestation ratings were being assigned to calls.

What Do Phone Number Flags Actually Mean?
January 12, 2022

What Do Phone Number Flags Actually Mean?

Phone number flags have the potential to ruin your business reputation. But how do numbers actually get flagged? Understanding what flags on your phone numbers actually mean can help improve your dialing reputation.

4 Steps to Enhance Call Connection Rates
November 24, 2021

4 Steps to Enhance Call Connection Rates in Your Contact Center

Maintaining reasonable connection rates is imperative in a outbound dialing. Following compliance guidelines is a good start, but your contact center can do more to improve call connections. These tips can help your contact center go above and beyond.

FCC STIR/SHAKEN Implementations on Gateway Carriers
October 27, 2021

FCC Proposes STIR/SHAKEN Implementations with Gateway Carriers

Despite the implementation of STIR/SHAKEN, robocalls persist to plague US consumers. A loophole in gateway carriers has allowed scammers to continue with call spoofing tactics from overseas. The FCC aims to propose new regulations on gateway carriers.

Understanding How SHAKEN Tokens Work
October 20, 2021

Understanding How SHAKEN Tokens Work

Since the release of the STIR/SHAKEN framework, robocalls still persist but may have declined. However, with the implementation of SHAKEN tokens, the potential for additional telecom security is on the horizon.

5 Lethal Mistakes That Can Ruin Contact Centers
October 13, 2021

5 Lethal Mistakes That Can Ruin Your Contact Centers

Your caller ID is a tool which can help bolster your business reputation. However many call centers overlook this tool in outbound dialing. These are some common outbound dialing mistakes that can ruin your caller ID.

Phone Number Hijacking Spurred STIR/SHAKEN
September 22, 2021

How Phone Number Hijacking Spurred STIR/SHAKEN

The STIR/SHAKEN framework is aimed to prevent call spoofing from scammers. While scammers used phone number hijacking to dupe consumers, telecom organizations and the FCC developed the technology to help prevent malicious spoofing.

Financial Call Centers for Wary Consumers
September 8, 2021

How Financial Call Centers Can Overcome Wary Consumers

Robocalls have shaken the confidence of consumers. Many are too afraid or annoyed to answer unknown numbers. In addtion, legitimate businesses are seeing their numbers flagged and blocked which affects the financial industry particularly hard.

Outbound Dialing Tips for 2021
September 1, 2021

Outbound Dialing Tips for Call Centers in 2021

Managing a call center can come with a myriad of obstacles. However, taking the time to make a solid campaign strategy can help improve your call center's efficiency. These outbound dailing tips for agents and managers can improve your call center.