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The concept of spoofing is simple. Cloak your actual caller ID and display something completely different. Unfortunately, it’s not that easy. There are many uses for spoofing in business and not all of them are straightforward. Most importantly, it’s not always legal. These articles help you stay informed about call spoofing and learn how companies use it the correct way.
June 24, 2026
Combatting robocalls and scammers has become a primary focus for industries operating in the telecom space. Google's latest fake call detection feature combats call spoofing, but could it harm your business?
February 18, 2026
While STIR/SHAKEN has failed to eliminate scam calls, the FCC is debating methods to hold infrastructure providers accountable. See how these changes could impact your company's calls.
November 26, 2025
As the FCC, voice service providers, and analytics engines struggle to tackle the robocall problem, scam calls continue to rise. Now, it is more important than ever for businesses to protect their caller IDs.
October 29, 2025
Robocalls are a problem that not only affects U.S. consumers. The CST-GA recently extended its partnership with TransUnion to oversee and maintain the STIR/SHAKEN framework within Canada.
October 1, 2025
Scam calls have diminished consumer confidence in answering calls from even legitimate businesses. These are some tips to ensure your customers answer the phone when your business calls them.
September 3, 2025
Consumer confidence in answering unknown calls is at an all-time low. Scammers and robocalls have degraded trust in customers' ability to answer the phone. These tips can help your company rebuild trust with your customers.
June 25, 2025
The implementation of STIR/SHAKEN has created a robust framework for providing more accurate call authentication. However, non-IP networks can undermine these efforts for calls routed through them.
May 28, 2025
As Rich Call Data is used to create more robust caller ID displays, keeping consumers safe is paramount. Verifiable Credentials and KYC standards are now essential to preventing scammers from gaining access to these tools.
May 14, 2025
With robocalls continuing to pester consumers, the FCC is enhancing enforcement efforts to mitigate scammers. Recently, AI robocalls spurred stricter robocall reporting transparency for voice service providers.
April 16, 2025
Combatting illegal robocalls is a challenge for the telecom industry and the FCC. An amendment to the TRACED Act, the QUIET Act, could help provide additional enforcement policies for AI-generated robocalls.
