Since the release of the STIR/SHAKEN framework, robocalls still persist but may have declined. However, with the implementation of SHAKEN tokens, the potential for additional telecom security is on the horizon.
Your caller ID is a tool which can help bolster your business reputation. However many call centers overlook this tool in outbound dialing. These are some common outbound dialing mistakes that can ruin your caller ID.
The STIR/SHAKEN framework is aimed to prevent call spoofing from scammers. While scammers used phone number hijacking to dupe consumers, telecom organizations and the FCC developed the technology to help prevent malicious spoofing.
Robocalls have shaken the confidence of consumers. Many are too afraid or annoyed to answer unknown numbers. In addtion, legitimate businesses are seeing their numbers flagged and blocked which affects the financial industry particularly hard.
Managing a call center can come with a myriad of obstacles. However, taking the time to make a solid campaign strategy can help improve your call center's efficiency. These outbound dailing tips for agents and managers can improve your call center.
With STIR/SHAKEN fully rolled out, carriers have made additional efforts to help overcome problems with robocallers. AT&T, Verizon and T-Mobile have all taken additional steps to protect consumers. However businesses may still see negative side effects.
An accurate caller ID is essential for all businesses conducting outbound calls. Recently T-Mobile successfully tested a new, more accurate version of caller ID display using "rich call data" along with the STIR/SHAKEN framework.
Due to robocallers and call spoofing, fraud was rampant among telecommunications. As a business, it is your duty to ensure your customers are safe. Here are some key fraud risk detection strategies your business can employ for your business calls.
Call centers are employing call monitoring as a tool to mitigate flags, labels and identify call spoofing efforts. However even with call monitoring, your caller ID can show differently across major carriers. How does your caller ID display?
Call centers are evolving and must adapt to new trends and technology. Healthcare call centers may see the biggest changes with the advent of telemedicine. These tips will help your call center maintain it's phone number and business reputation.
