Why Data Hygiene is Essential in Outbound Dialing
August 10, 2022

Why Data Hygiene Is Essential in Outbound Dialing

Data hygiene is essential to ensuring your contact center operates seamlessly. By cleaning up dirty data, your agents will save time contacting prospects and leads. Additionally, your company can avoid fines and penalties.

Are Attestation Ratings Accurate Across Carriers?
May 4, 2022

Are Attestation Ratings Accurate Across Carriers?

Attestation ratings are a key factor in the STIR/SHAKEN framework. However, attestation ratings are not always accurate. A recent case study analyzed the integrity of how attestation ratings were being assigned to calls.

What Do Phone Number Flags Actually Mean?
January 12, 2022

What Do Phone Number Flags Actually Mean?

Phone number flags have the potential to ruin your business reputation. But how do numbers actually get flagged? Understanding what flags on your phone numbers actually mean can help improve your dialing reputation.