With the implementation of STIR/SHAKEN, call spoofing has declined. However, robocalls continue to plague consumers. Recent analysis of calls shows an alarming amount of robocalls are still getting signed by STIR/SHAKEN protocols.
The ability to reach customers is essential in outbound dialing. Healthcare contact centers face a number of unique challenges in doing this. These are some tips to ensure your customers answer your calls.
Data hygiene is essential to ensuring your contact center operates seamlessly. By cleaning up dirty data, your agents will save time contacting prospects and leads. Additionally, your company can avoid fines and penalties.
Gateway providers are an essential part of the calling ecosystem, however they are often exploited by robocallers. The FCC recentely released a "Report and Order" to crack down on illegal robocalls coming from gateway providers.
Call labels and flags are helping to identify bad actors dialing consumers. Through carrier transparency, and ethical dialing efforts from legitimate businesses, consumers may feel more likely to answer unknown calls.
Rich call data has the potential to revolutionize how caller ID information is transmitted. But can RCD make it easier for scammers to spoof your brand? Brand spoofing threats are being considered in the implementation of RCD.
While STIR/SHAKEN was the much-awaited relief from spam calls, has it done its job effectively? Many spoofed calls have been blocked; however, consumers are still frustrated by an onslaught of robocalls after the implementation.
Attestation ratings are a key factor in the STIR/SHAKEN framework. However, attestation ratings are not always accurate. A recent case study analyzed the integrity of how attestation ratings were being assigned to calls.
Call blocking is meant to deter robocallers and scammers from reaching consumers. However, businesses can become victims in call blocking. These are some challenges businesses face in robocall mitigation efforts.
Phone number flags have the potential to ruin your business reputation. But how do numbers actually get flagged? Understanding what flags on your phone numbers actually mean can help improve your dialing reputation.