Spoofing Tips and News

The concept of spoofing is simple. Cloak your actual caller ID and display something completely different. Unfortunately, it’s not that easy. There are many uses for spoofing in business and not all of them are straightforward. Most importantly, it’s not always legal. These articles help you stay informed about call spoofing and learn how companies use it the correct way.

Call Monitoring Across All Major Carriers
July 28, 2021

Why You Need Call Monitoring Across All Major Carriers

Call centers are employing call monitoring as a tool to mitigate flags, labels and identify call spoofing efforts. However even with call monitoring, your caller ID can show differently across major carriers. How does your caller ID display?

STIR/SHAKEN on the Horizon
June 16, 2021

TRACED Act Deadline: STIR/SHAKEN Is Reaching the Home Stretch

STIR/SHAKEN has been in the works for well over 2 years now. While robocalls saw a dip during the height of the pandemic, they are coming back in full force. Soon carriers and service providers will have the framework needed to block unwanted robocalls.

Robotexts Replacing Robocalls
May 26, 2021

Robotexts are Replacing Robocalls as SMS Spam Increases

With increasing efforts from the FCC and telecom companies to crack down on robocalls, robotexts are on the rise. Many scammers are switching their tactics to target consumers with SMS messages instead of traditional calls.

Call Authentication Overview and Future
April 28, 2021

Call Authentication Overview and Its Future

Call authentication is slated to roll out to consumers soon. While the process is complicated and made up of a lot of moving parts, the three main areas of focus include subscriber vetting, phone number validaton and attestation levels.

Protect Your Customers If They've Been Scammed
April 14, 2021

How to Protect Your Customers If They Have Been Scammed

Scammers are finding more sophisticated ways to target consumers. Many times masquerading as legitimate businesses. These tips can help your company mitigate blowbock in the event that your customers fall victim to a scam.

Robocall Trends Persist Through 2020
February 17, 2021

Robocall Trends Persist Despite Increased Enforcement and Pandemic

2020 was a tumultuous year for everyone. While robocall trends saw a huge decline when the COVID-19 pandemic set in, they bounced back by the end of the year. 2020 ended following some of the same trends of previous years in regards to robocall patterns.

Unanswered Calls Blocked by Consumers
February 3, 2021

Why Are My Business Calls Being Blocked or Flagged as Spam?

Carrier efforts to deal with robocalls is affecting some businesses. Calls are going unanswered or are being blocked by consumers from many legitimate businesses. Identifying why your calls are going unanswered is the first step to rebuilding your reputation.

Top Phone Scams of 2020
December 30, 2020

Top Phone Scams Targeting Consumers in 2020

While phone scams dipped at the beginning of the COVID-19 pandemic, they are on the rise yet again despite increased legislation and call authentication efforts. These are the top phone scams that plauged consumers in 2020.