Protect Your Phone Number’s Reputation

Since carriers began crowdsourcing spam call data from third-party call blocking apps, reputable businesses like healthcare professionals are being flagged erroneously.

Phone Number Reputation
Flagged Phone Number

HealthcareProfessionals

Patients are blocking phone numbers from medical professionals without knowing what they are doing.

TelemarketingSpecialists

Most commonly mistaken as scam callers, telemarketing has been a part of business for decades.

Call CenterServices

Large call volumes create more opportunities to be marked as spam across call blocking apps.

Customer ServiceDepartments

Every point of interaction with customers is not always friendly, leading to flagged numbers.

Businesses being flagged

Why Are Businesses Being Flagged Incorrectly?

Call blocking apps are being crowdsourced for their data. Carriers combat scams and spam callers with this data. This practice has become necessary to protect consumers, however, the dilemma with crowdsourcing app data is the accuracy. Users who are having a bad day may simply flag any phone number, while collections departments are notoriously flagged because bills are stressful. This lack of accuracy, when used for blocking phone calls, has lead to legitimate businesses being marked as scam likely. Even when following regulatory compliance standards, all businesses from hospitals to hotels have seen negative impacts from crowdsourced call blocking app data.

Your Reputation is at Risk

When your phone number is marked “Scam Likely”, even if your calls are not being blocked, your reputation is still at risk. Explaining to customers, friends, or family that you are not a scammer or spammer would be embarrassing. That is why it is important to take the necessary precautions and monitor your phone numbers.

Monitoring your phone number reputation is not the only way to reduce the risk of being flagged as ‘scam likely’.

Your Caller ID Reputation is at Risk

Stay Informed

Virtual Call Center

Should Your Business Utilize a Virtual Call Center?

Utilizing a virtual call center for inbound and outbound calls can provide a number of benefits for your business. Not only do these help to cut overhead costs but when deployed correctly VCCs can also reduce your calling agent turn over rates.

Telemarketing Script Could Get You Flagged

Your Telemarketing Script Could Get You Flagged

Your telemarketing script is the introduction for your leads to your business. Employing a great script can be the difference in converting leads. Following call compliance and etiquette standards can also help reduce the likelihood of your outbound calls being flagged as spam or scam likely.

Do Not Originate Registry

How the Do Not Originate Registry (DNO) Combats Robocalls

The Robocall Strike Force, headed by AT&T and the FCC, tested the Do Not Originate Registry (DNO) to help prevent caller ID spoofing with astounding success. An estimated 90% in IRS scam calls was reduced by creating a registry of “inbound only” numbers for carriers to check against when an outbound call is placed.