What do your customers see when you call them?

And what you can do about it

Phone Number Reputation

HealthcareProfessionals

Patients are blocking phone numbers from medical professionals without knowing what they are doing.

TelemarketingSpecialists

Most commonly mistaken as scam callers, telemarketing has been a part of business for decades.

Call CenterServices

Large call volumes create more opportunities to be marked as spam across call blocking apps.

Customer ServiceDepartments

Every point of interaction with customers is not always friendly, leading to flagged numbers.

Businesses being flagged

Why Are Businesses Being Flagged Incorrectly?

Call blocking apps are being crowdsourced for their data. Carriers combat scams and spam callers with this data. This practice has become necessary to protect consumers, however, the dilemma with crowdsourcing app data is the accuracy. Users who are having a bad day may simply flag any phone number, while collections departments are notoriously flagged because bills are stressful. This lack of accuracy, when used for blocking phone calls, has lead to legitimate businesses being marked as scam likely. Even when following regulatory compliance standards, all businesses from hospitals to hotels have seen negative impacts from crowdsourced call blocking app data.

Your Reputation is at Risk

When your phone number is marked “Scam Likely”, even if your calls are not being blocked, your reputation is still at risk. Explaining to customers, friends, or family that you are not a scammer or spammer would be embarrassing. That is why it is important to take the necessary precautions and monitor your phone numbers.

Monitoring your phone number reputation is not the only way to reduce the risk of being flagged as ‘scam likely’.

Your Caller ID Reputation is at Risk

Stay Informed

Caller ID Builds Brand Trust

How Your Caller ID Builds Brand Trust

Building trust is the first step in long lasting relationships. Whether B2B or B2C, trust must be earned to create a loyal customer base. In telemarketing, your caller ID is the first impression, and a crucial aspect of developing your business’ reputation.

Is Least Call Routing Flagging Your Phone Numbers?

Telemarketing often seeks to lower cost and improve profits. However some methods, although effective in the past, might end up hurting your business. Least call routing could be affecting your calls’ attestation rating resulting in unwanted flags.