Patients are blocking phone numbers from medical professionals without knowing what they are doing.
Most commonly mistaken as scam callers, telemarketing has been a part of business for decades.
Large call volumes create more opportunities to be marked as spam across call blocking apps.
Every point of interaction with customers is not always friendly, leading to flagged numbers.
Why Are Businesses Being Flagged Incorrectly?
Call blocking apps are being crowdsourced for their data. Carriers combat scams and spam callers with this data. This practice has become necessary to protect consumers, however, the dilemma with crowdsourcing app data is the accuracy. Users who are having a bad day may simply flag any phone number, while collections departments are notoriously flagged because bills are stressful. This lack of accuracy, when used for blocking phone calls, has lead to legitimate businesses being marked as scam likely. Even when following regulatory compliance standards, all businesses from hospitals to hotels have seen negative impacts from crowdsourced call blocking app data.