Dialing Practices that Can Flag You As a Spam Risk

Businesses placing outbound calls are at risk for getting their phone numbers flagged as "spam risk" or "scam likely". Using correct outbound dialing practices can help mitigate your risk of getting your phone numbers flagged.

January 1, 2020

Should Your Business Utilize a Virtual Call Center?

Utilizing a virtual call center for inbound and outbound calls can provide a number of benefits for your business. Not only do these help to cut overhead costs but when deployed correctly VCCs can also reduce your calling agent turn over rates.

December 4, 2019

Your Telemarketing Script Could Get You Flagged

Your telemarketing script is the introduction for your leads to your business. Employing a great script can be the difference in converting leads. Following call compliance and etiquette standards can also help reduce the likelihood of your outbound calls being flagged as spam or scam likely.

November 27, 2019

Managing Holiday Call-Backs for Customer Service and Sales Teams

During the holiday season, frustrations can reach high levels with both consumers and businesses. The last thing people want to do is wait in lines or on hold over the phone. Implementing a system for call backs helps to streamline your service and prevent the need for customers to wait on hold.

October 30, 2019