Managing Holiday Call-Backs for Customer Service and Sales Teams

During the holiday season, frustrations can reach high levels with both consumers and businesses. The last thing people want to do is wait in lines or on hold over the phone. Implementing a system for call backs helps to streamline your service and prevent the need for customers to wait on hold.

October 30, 2019

Carrier Block: Is It Impacting Your Business?

Carrier block can have a massive impact on your outbound call center before you realize it’s happened. Learn more about what carrier block is, why it happens, and what you can get your employees back on the phones and dialing again.

March 27, 2019

Your Outbound Dialing Could Be Lacking In A Major Way

If you aren’t tracking the health of your caller IDs, your outbound dialing efforts are dead in the water. Find out a few ways you can keep an eye on all your marketing numbers and adjust to the ways telecom apps block potential incoming sales calls.

February 27, 2019