6 Tips to Improve Your Call Center’s Contact Rates

Contact rate is perhaps one of the most critical KPI for call center managers to monitor. This can indicate misconfigurations in your dialing systems or campaigns. Additionally, bad numbers can be attributed to poor contact rates in an outbound campaign.

November 25, 2020

Segmenting Data for Call Center Campaign Management

Data segmentation is an important aspect of a call center's campaign management. By refining your data and employing the proper tools and processes campaigns can be honed for better conversion rates. Using these guidelines can help improve campaign efficience and ROI.

May 20, 2020

Are These Common Telemarketing Mistakes Wrecking Your Reputation?

The telemarketing industry is constantly evolving. Regulations, ethics, dialing practice and technology all play factors in how the industry standards update. Don't let your old practices ruin our business' reputation by falling into these common telemarketing mistakes in the modern dialing age.

April 22, 2020

Best Tools and Practices to Increase Your Call Center’s Answer Rates

Call centers rely on their ability to successfully contact and convert leads into customers. There are a variety of obstacles to overcome in order to achieve this however. These tips on proper tools and practices can help increase answer rates for your business and result in better quality lead management.

April 1, 2020