How Voice Impersonation Scams Exploit Generative AI

January 31, 2024

How Voice Impersonation Scams Exploit Generative AI

Generative AI is a powerful tool many businesses use to create unique content. However, scammers are also exploiting this technology to defraud consumers more efficiently. AEs are now combatting voice impersonation scams with adaptive AI.

Global Robocalls Are Reducing Trust in Phone Calls

January 24, 2024

Global Robocalls Are Reducing Trust in Phone Calls

Spam calls not only plague consumers in the U.S. but also affect citizens worldwide. While North America implements STIR/SHAKEN technology to mitigate scam calls, many countries struggle with the same problems.

How Do Call Intent Labels Affect Your Business?

January 10, 2024

How Do Call Intent Labels Affect Your Business?

Your caller ID speaks volumes to consumers. While most associate call labels as negative, they help build trust in consumers. While "warning labels" indicate potential fraud, "intent labels" simply show the purpose of a call.

How Does WEA Differ From SMS Emergency Alerts?

November 1, 2023

How Does WEA Differ From SMS Emergency Alerts?

Wireless Emergency Alerts (WEAs) are an essential communication tool government agencies use to inform the public of potential dangers. Unlike SMS emergency alerts, these are transmitted using different technology directly from carriers.