Businesses and even carriers are using call blocking app data to block calls. When your number is flagged on a call blocking app it is not just flagged or stopped on that phone, now it can be blocked by the carrier. Protecting your reputation starts with monitoring for flagged caller ID’s.
Although call blocking apps are used to protect against scam callers and robocalling, businesses are being falsely flagged. Call blocking apps are becoming a problem for legitimate businesses who get their numbers stolen by scammers. New call blocking apps come out each day and new uses are starting to come too.
Caller ID spoofing is one of the primary tools scammers use. However other types of phone fraud are utilized for different illicit means. The VINES working group aims to mitigate other forms of phone and caller ID fraud outside of the scope of the SHAKEN/STIR framework.
"Vishing", or voice phishing, are scams conducted via telephone to try to defraud consumers. Typically these employ caller ID spoofing or SMS spoofing to try to appear legitimate. While legislation to stop robocalls has been passed, this hasn't stopped the millions of scam calls annually.
Robocalls continue to be a nuisance despite increased legislation. As a result, players in the telecom industry are developing technology that can block spoofed calls before they connect to the end user. The key to this technology is by authenticating the call origination of a phone call.
Purchasing numbers for your call center can feel like a fresh start for dialing. However most of the numbers purchased have likely been recycled. This can leave your business susceptible to dialing from numbers previously flagged and damage your reputation from the bad practices of the former owners.
The FCC has stepped up their efforts in enforcing penalties from the TRACED Act targeting robocallers. In their latest move to combat call spoofing, penalties will be issued on the first offence from the FCC bypassing the previous warning period for first time offenders.
