Businesses and even carriers are using call blocking app data to block calls.
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Although call blocking apps are used to protect against scam callers and robocalling, businesses are being falsely flagged. Call blocking apps are becoming a problem for legitimate businesses who get their numbers stolen by scammers. New call blocking apps come out each day and new uses are starting to come too.
Blocked calls and caller ID flags can plague even the most reputable companies. However, understanding the process of remediation can help improve your phone number reputation even after receiving blocks or flags.
A recent piece of legislation has been proposed by the U.S. House of Representatives dubbed the DO NOT CALL Act of 2023. If passed, this Act would create stricter penalties, including possible jail time, for compliance violators.
Even businesses conducting legitimate outbound phone calls can face blocked or flagged numbers. When this occurs, it is important to know the proper steps to remediate and redress these blocks with carriers and AEs.
Higher education institutions, students and alumni are prime targets for scammers. Many employ tactics of call spoofing, vishing and other methods to target vulnerable consumers. These tips can help your organization remain vigilant.
DNO registries are a new concept, however they have the potential to thwart call spoofing before it takes place. Carriers and can cross check "do not originate" numbers and prevent them from dialing consumers.
Legitimate debt resolution call centers face a myriad of problems. Make sure your caller ID isn't one of them. These tips can help your contact center abide by industry best practices and protect your reputation.
While 2022 saw the rollout of STIR/SHAKEN, how did this effect robocalls to U.S. consumers. Analyzing the trends in STIR/SHAKEN implementation, robocall statistics and FCC enforcement efforst indicate what to expect in 2023.
Call authentication continues to face a number of issues even after the roll out of STIR/SHAKEN. The FCC is working with phone carriers to address issues with non-IP phone networks and how to implement authentication standards.
The TRACED Act brought enhanced enforcement and fines for violating the TCPA. However this failed to stop robocalls. Now, the FCC is threating to remove non-compliance service providers from the Robocall Mitigation Database.
Educational institutions face a variety of challenges in operating a successful contact center. Getting ahold of your students in a timely manner is essential. These tips can help ensure your students answer the phone.
