As carriers seek to implement automated call blocking, they also want to ensure legitimate businesses are protected. Call labeling is a median which seeks to show a call's intent to consumers to allow them to make better choices in answering unwanted calls.
Call Blocking News and Tips
Although call blocking apps are used to protect against scam callers and robocalling, businesses are being falsely flagged. Call blocking apps are becoming a problem for legitimate businesses who get their numbers stolen by scammers. New call blocking apps come out each day and new uses are starting to come too.
Carrier efforts to deal with robocalls is affecting some businesses. Calls are going unanswered or are being blocked by consumers from many legitimate businesses. Identifying why your calls are going unanswered is the first step to rebuilding your reputation.
Contact tracing is an integral process to curb the spread of COVID-19. However without a standardized system, volunteers and call centers are finding it increasing difficult to get in touch with residents that may have been potentially exposed to the virus.
Call authentication with the STIR/SHAKEN framework has many moving parts. The chain of trust between entities forms the bonds that hold authentication together. Authentication grades are provided based on the validity of data relayed between telecom authorities.
With the passage of the TRACED and DART Acts, the FTC is ramping up enforcement of robocall violations against consumers. In 2 major cases, companies engaged in fraudulent telemarketing activities have been fined and penalized for their actions.