How To Manage a Successful Education Contact Center
October 19, 2022

How To Manage a Successful Education Contact Center

Educational institutions face a variety of challenges in operating a successful contact center. Getting ahold of your students in a timely manner is essential. These tips can help ensure your students answer the phone.

The Power of Consumers Call Blocking and Labeling
October 12, 2022

The Power of Consumers: Call Blocking and Labeling

Call blocking and labeling came about to protect consumers from unwanted robocalls. While the roll out of STIR/SHAKEN has minimized call spoofing attemtps, it has done little to actually curb the threat of robocalls.

How Analytics Engines Determine Caller ID Scoring
September 28, 2022

How Analytics Engines Determine Caller ID Scoring

Caller ID scoring helps terminating service providers determine the legitimacy of a call. Analytics engines and carriers use a variety of factors to score a caller ID. Your dialing hygiene can set your caller ID apart.

FCC Signs MOU with CRTC to Combat Robocalls
August 31, 2022

FCC Signs MOU With Canada’s CRTC to Combat Robocalls

Robocalls have been plaguing consumers for over a decade. Recently, the FCC and CRTC teamed up to combat robocalls. Signing a Memorandum of Understanding, the FCC, CRTC and 39 state attorneys will share information to stop robocalls.

Why Data Hygiene is Essential in Outbound Dialing
August 10, 2022

Why Data Hygiene Is Essential in Outbound Dialing

Data hygiene is essential to ensuring your contact center operates seamlessly. By cleaning up dirty data, your agents will save time contacting prospects and leads. Additionally, your company can avoid fines and penalties.