Businesses and even carriers are using call blocking app data to block calls.
When your number is flagged on a call blocking app it is not just flagged or stopped on that phone, now it can be blocked by the carrier. Protecting your reputation starts with monitoring for flagged caller ID’s.
TrueCaller
Hiya
Should I Answer?
Calls Blacklist
Call Control
CallApp
Norton Mobile Security
Nomorobo
AT&T Call Protect
Robokiller
Businesses with erroneously flagged phone numbers are having a harder time reaching their customers. But what determines a flag on a number? These are some of the ways calls get flagged, and how flags are actually scored.
Phone number flags have the potential to ruin your business reputation. But how do numbers actually get flagged? Understanding what flags on your phone numbers actually mean can help improve your dialing reputation.
Robocalls have lowered consumer confidence, especially in answering unknown calls. Throughout 2021, a variety of factors have affected the telecom space. These are some key trends and statistics you should be aware of for your contact center.
T-Mobile, after completing their merger with Sprint, has seen their market share improving over the past year. Seeking to provide 5G for all, T-Mobile is expanding their infrastructure. But how does this affect your business?
As businesses continue to strive for compliance with the STIR/SHAKEN framework, Twilio announced it has achieved full compliance. These are some of the reasons it is important to work with trusted partners and software solutions.
Ensuring your calls connect during your outbound campaigns is imperative. By maintaining phone number integrity, you can help to protect your business' reputation while also improving your connection rates.
Maintaining reasonable connection rates is imperative in a outbound dialing. Following compliance guidelines is a good start, but your contact center can do more to improve call connections. These tips can help your contact center go above and beyond.
Despite the implementation of STIR/SHAKEN, robocalls persist to plague US consumers. A loophole in gateway carriers has allowed scammers to continue with call spoofing tactics from overseas. The FCC aims to propose new regulations on gateway carriers.
Since the release of the STIR/SHAKEN framework, robocalls still persist but may have declined. However, with the implementation of SHAKEN tokens, the potential for additional telecom security is on the horizon.
Outbound sales requires a lot of effort from your agents. However, equipping them with the right set of tools can help them excel. These are the top 6 essential tools your call center should be using when conducting outbound sales.
