The TRACED Act brought enhanced enforcement and fines for violating the TCPA. However this failed to stop robocalls. Now, the FCC is threating to remove non-compliance service providers from the Robocall Mitigation Database.
Educational institutions face a variety of challenges in operating a successful contact center. Getting ahold of your students in a timely manner is essential. These tips can help ensure your students answer the phone.
Call blocking and labeling came about to protect consumers from unwanted robocalls. While the roll out of STIR/SHAKEN has minimized call spoofing attemtps, it has done little to actually curb the threat of robocalls.
Caller ID scoring helps terminating service providers determine the legitimacy of a call. Analytics engines and carriers use a variety of factors to score a caller ID. Your dialing hygiene can set your caller ID apart.
Call blocking technology and mitigation efforts have evolved since the conception of the STIR/SHAKEN framework. Recently, ATIS approved the SIP 603+ header standard for call blocking notifications.
Robocalls have been plaguing consumers for over a decade. Recently, the FCC and CRTC teamed up to combat robocalls. Signing a Memorandum of Understanding, the FCC, CRTC and 39 state attorneys will share information to stop robocalls.
Data hygiene is essential to ensuring your contact center operates seamlessly. By cleaning up dirty data, your agents will save time contacting prospects and leads. Additionally, your company can avoid fines and penalties.
Gateway providers are an essential part of the calling ecosystem, however they are often exploited by robocallers. The FCC recentely released a "Report and Order" to crack down on illegal robocalls coming from gateway providers.
Carrier's offer transparency to consumers through call labels and flags. For businesses, call blocking notifications are also essential to provide insight into when a call is blocked before reaching a consumer.
After analyzing robocall metrics, the FCC has updated their STIR/SHAKEN deadline for non-facilities-based providers to June 30, 2022. In addition to this, they are adopting stricter regulations for others originating robocalls.