Telehealth is a booming industry, especially since the start of the pandemic. However the shift of technology to communicate with patients remotely has left some call centers and practices challenged more considerably than before.
When your number is flagged on a call blocking app it is not just flagged or stopped on that phone, now it can be blocked by the carrier. Protecting your reputation starts with monitoring for flagged caller ID’s.
Call Blocking News and Tips
Although call blocking apps are used to protect against scam callers and robocalling, businesses are being falsely flagged. Call blocking apps are becoming a problem for legitimate businesses who get their numbers stolen by scammers. New call blocking apps come out each day and new uses are starting to come too.
Robocalls have shaken the confidence of consumers. Many are too afraid or annoyed to answer unknown numbers. In addtion, legitimate businesses are seeing their numbers flagged and blocked which affects the financial industry particularly hard.
With STIR/SHAKEN fully rolled out, carriers have made additional efforts to help overcome problems with robocallers. AT&T, Verizon and T-Mobile have all taken additional steps to protect consumers. However businesses may still see negative side effects.
Call centers are employing call monitoring as a tool to mitigate flags, labels and identify call spoofing efforts. However even with call monitoring, your caller ID can show differently across major carriers. How does your caller ID display?
Your caller ID is the first impression of your business. Ensure your agents are making a great first impression to your customers. Dialing with an incorrect caller ID can negatively impact your business' reputation.
Call centers are evolving and must adapt to new trends and technology. Healthcare call centers may see the biggest changes with the advent of telemedicine. These tips will help your call center maintain it's phone number and business reputation.
With increasing efforts from the FCC and telecom companies to crack down on robocalls, robotexts are on the rise. Many scammers are switching their tactics to target consumers with SMS messages instead of traditional calls.
As the FCC continues to push efforts to roll out STIR/SHAKEN, new tools are being rolled out. The Robocall Mitigation Database will be used to help mandate carriers which calls to allow and deny based on companies registered.
Monitoring KPI metrics can provide valuable insight into areas to improve in your outbound campaign. One factor often overlooked is flagged phone numbers. These KPI metrics can help indicate if your phone number reputation has been tarnished.
Call authentication is slated to roll out to consumers soon. While the process is complicated and made up of a lot of moving parts, the three main areas of focus include subscriber vetting, phone number validaton and attestation levels.