October 11, 2023
Robocalls cost consumers, businesses, and the federal government billions annually. Operation Stop Scam Calls is the latest effort with collaboration from the FCC, FTC, and over 100 government organizations to combat this threat.
May 20, 2020
Data segmentation is an important aspect of a call center's campaign management. By refining your data and employing the proper tools and processes campaigns can be honed for better conversion rates. Using these guidelines can help improve campaign efficience and ROI.
July 24, 2019
DNC registries create all kinds of headaches for companies doing any outbound calling. There are federal, state, and internal lists to keep updated and abide by. Maintaining DNC compliance not only avoids fines but also builds your reputation with your clients. Find out how.
June 19, 2019
Does your company waste leads without even realizing it? You might be accidentally ghosting your leads and have no idea. Find out a few different practices to make sure you contact every possible lead you bring into your system.
March 13, 2019
You need to make use of a wide pool of phone numbers when dialing your database. As technology advances, consumers receive more and more control over the numbers that contact them. It’s easier now than before for your outbound number to end up on a blocked numbers list.
