Improved answer rates and peace of mind for your agents can increase service output. When customers receive the calls they are supposed to from agents in a better mood, your call metrics will show improvements. But it all starts with your caller ID.
Flagged numbers lead to more downtime for agents waiting on calls to connect. Less calls will connect because of call blocking apps, carrier blocks, and scam likely flags. Reduce disruptions from flags by proactively monitoring your phone numbers.
You can automatically monitor your phone numbers for flags across all major networks and call blocking apps with our software. If a number is flagged, we’ll notify you to remove the bad caller ID from your number pool.
Keeping everyone focused on service
“Having a number flagged as scam likely can take the focus away from customer service and lead to agent disruptions. How you manage your caller ID’s can lead to numbers being flagged with higher frequency. For instance, your customer service department should not be displaying the same number as your collections department when dialing out.
Customer Service Tool
Proactively monitoring caller IDs
It doesn’t matter how great your agents, scripts, or software are if your phone calls are being blocked. Carriers are starting to block flagged numbers before they ever reach customers. The best customer service tool for protecting your reputation and keeping answer rates high is caller ID monitoring software. Start proactively monitoring your phone numbers now.
Call performance platform
Caller ID Reputation
Allows your company to...
- Check for flags across all major call blocking apps.
- Upload large lists of phone numbers to check ratings.
- Receive notifications in real time about flags.