Improved answer rates and peace of mind for you agents can increase service output. When customers receive the calls they are suppose to from agents in a better mood, your call metrics will show improvements. But it all starts with your caller ID.
Flagged numbers lead to more downtime for agents waiting on calls to connect. Lesscalls will go through because of call blocking apps, carrier blocks and scam likely flags. Lower disruptions from flags by proactively monitoring your phone numbers.
You can automatically monitor your phone numbers for flags across all major networks and call blocking apps with our software. If one of your numbers is flagged, we will notify you about it. Then you can remove the bad caller ID from your number pool.
Keeping Everyone Focused on Service
Having a number flagged as scam likely can take the focus away from customer service and lead to agent disruptions. How you manage your caller ID’s can lead to numbers being flagged with higher frequency. For instance, your customer service department should not be dialing out displaying the same number as your collections department.
Customer Service Tool
Proactively Monitoring Caller IDs
It’s not important how great your agents, scripts or software are if your phone calls are being blocked. Carriers are starting to block flagged numbers before they ever reach customers. The best customer service tool for protecting your reputation and keeping answer rates high, is caller ID monitoring software. Start protactively monitoring your phone numbers now.