With the passage of the TRACED and DART Acts, the FTC is ramping up enforcement of robocall violations against consumers. In 2 major cases, companies engaged in fraudulent telemarketing activities have been fined and penalized for their actions.
Telemedicine is becoming increasingly popular among patients. Medical call centers need to adapt to these changes and adopt the latest technology to keep up with patient trends. Ensuring your calls are being received and your call center has the right tools to service patients is essential.
Building trust is the first step in long lasting relationships. Whether B2B or B2C, trust must be earned to create a loyal customer base. In telemarketing, your caller ID is the first impression, and a crucial aspect of developing your business' reputation.
Telemarketing often seeks to lower cost and improve profits. However some methods, although effective in the past, might end up hurting your business. Least call routing could be affecting your calls' attestation rating resulting in unwanted flags.
With increased regulations, call centers are having a harder time adapting and compete. Call spoofing and erroneous phone number flags are among the latest issues call centers have to deal with. Monitoring your numbers is key to protecting your reputation.