Start monitoring across all major carriers and blocking apps.
Call blocking apps make it easy to flag any caller. Today, carriers are using flags to block calls from phone numbers. Confused patients could flag your phone numbers as spam, lowering your chances of reaching other patients.
Scammers use healthcare phone numbers to increase the chance that consumers will answer their calls which can cause your numbers to become marked as a scam and spam caller.
Your patients expect phone calls from your practice. Calls about appointment reminders and customer service should not be skipped; however, a flagged number may be blocked, making it appear like you never reached out to them.
Sometimes a phone call can help to provide closure quickly; however, when healthcare professionals call with results or other info it is important to get through. Blocked calls can stop you from reaching patients and they would never know you tried.
Follow Best Practices
There are times when a patient may receive multiple phone calls from a practice around the same time or day. If each call displays the same caller ID, such as a main line, confusion can lead to patients flagging the number as spam. A simple change, such as displaying different numbers per department, will lead to a better experience for all parties.
Monitor Caller IDs
Catch Flags & Call Spoofing
Once your number is flagged it is important to stop using it. Flags take time to go away, even when your phone number is spoofed by a scam caller. Proactively monitoring for flags allows you to switch out bad numbers quickly, protecting your reputation on calls. This will stop spam callers by removing your practices name from bad numbers.