CNAMs (Calling NAMe)s are third-party services that carriers use to identify and display the name of inbound callers. Without universal standards regarding the collection or accuracy of the information in these databases, sometimes there is confusion. Additionally, the numerous CNAMs options available cause ambiguity once in a while. So, how does your CNAM display and what should you do if you need to change it?
Caller ID spoofing is a threat most businesses and organizations can face if they have contact centers. While there has been an uptick in legitimate businesses receiving flags on their numbers, one method to mitigate reputation damages is by registering your numbers with CNAM repositories.
With a rise in the popularity of remote call centers, managing your outbound dialing campaigns is essential to ensure your business is hitting it's KPI marks appropriately. Caller ID management is one aspect of remote campaigns that is often overlooked.
Several companies are working to roll out enhanced caller ID services. The ultimate goal is to provide consumers with branded company information to provide transparency and improve answer rates. Enhanced caller ID not only promotes brand awareness, but instills confidence by depicting authenticated calls to consumers.
There are aspects of visual branding that can easily be overlooked. Some companies are so concerned with modern technology that they neglect branding features that have been available for decades. Learn more about this key feature.
There are plenty of options for consumers to block calls, but they often times cast a wide net. What can legit businesses do to not get caught up in the mess of call blocking apps? Some companies are trying to improve caller ID to provide more information.
