CNAM Tips and News

CNAMs (Calling NAMe)s are third-party services that carriers use to identify and display the name of inbound callers. Without universal standards regarding the collection or accuracy of the information in these databases, sometimes there is confusion. Additionally, the numerous CNAMs options available cause ambiguity once in a while. So, how does your CNAM display and what should you do if you need to change it?

5 Lethal Mistakes That Can Ruin Contact Centers
October 13, 2021

5 Lethal Mistakes That Can Ruin Your Contact Centers

Your caller ID is a tool which can help bolster your business reputation. However many call centers overlook this tool in outbound dialing. These are some common outbound dialing mistakes that can ruin your caller ID.

Outbound Dialing Tips for 2021
September 1, 2021

Outbound Dialing Tips for Call Centers in 2021

Managing a call center can come with a myriad of obstacles. However, taking the time to make a solid campaign strategy can help improve your call center's efficiency. These outbound dailing tips for agents and managers can improve your call center.

Fraud Risk Detection in Call Centers
August 4, 2021

The Importance of Fraud Risk Detection in Call Centers

Due to robocallers and call spoofing, fraud was rampant among telecommunications. As a business, it is your duty to ensure your customers are safe. Here are some key fraud risk detection strategies your business can employ for your business calls.

Call Monitoring Across All Major Carriers
July 28, 2021

Why You Need Call Monitoring Across All Major Carriers

Call centers are employing call monitoring as a tool to mitigate flags, labels and identify call spoofing efforts. However even with call monitoring, your caller ID can show differently across major carriers. How does your caller ID display?

Impacts of Dialing with Incorrect Caller ID
July 21, 2021

Impacts of Dialing With an Incorrect Caller ID

Your caller ID is the first impression of your business. Ensure your agents are making a great first impression to your customers. Dialing with an incorrect caller ID can negatively impact your business' reputation.

Call Authentication Overview and Future
April 28, 2021

Call Authentication Overview and Its Future

Call authentication is slated to roll out to consumers soon. While the process is complicated and made up of a lot of moving parts, the three main areas of focus include subscriber vetting, phone number validaton and attestation levels.

Owning Numbers Protects Call Identity
March 24, 2021

Owning Your Numbers Protects Your Call Identity

Your call identity is crucial for making a first impression with leads and clients. One of the best ways to maintain integrity in your phone numbers is by owning them. Reduce the risk of dialing with flagged numbers with these tips.

Carrier Fragmentation Leaves Businesses in the Dark
March 10, 2021

Is Carrier Fragmentation Leaving Your Business in the Dark?

Businesses are reporting more and more instances of flagged or blocked calls. However identifying the source, and resolving these issues is difficult. Part if this is due to fragmentation of data between carriers and call blocking apps.

Blocked Calls Hamper Contact Tracing Efforts
January 27, 2021

Contact Tracing Efforts Hampered by Unanswered and Blocked Calls

Contact tracing is an integral process to curb the spread of COVID-19. However without a standardized system, volunteers and call centers are finding it increasing difficult to get in touch with residents that may have been potentially exposed to the virus.