The key to a successful outbound dialing campaign lies in proper phone number management. If your phone numbers are flagged, your calls will not reach your leads, causing agents to waste their time and your business' reputation to suffer.
Caller ID is an important factor for many businesses making outbound calls. Letting your consumers know you are legitimate and not a scammer helps improve confidence. But how do carrier tiers effect how your caller ID displays for customers?
Rich call data is the latest evolution in caller ID systems. Using STIR/SHAKEN technology, originating service providers can now transmit a business' caller ID information more accurately and streamlined to consumers.
Robocalls have turned the convenience of modern cellphones into a nuisance at many times. Unwanted calls are plaguing consumers at increasing levels. With confidence in unknown calls eroding, businesses must adapt to maintain credible among wary consumers.
Caller ID spoofing is a threat most businesses and organizations can face if they have contact centers. While there has been an uptick in legitimate businesses receiving flags on their numbers, one method to mitigate reputation damages is by registering your numbers with CNAM repositories.