CNAM Tips and News

CNAMs (Calling NAMe)s are third-party services that carriers use to identify and display the name of inbound callers. Without universal standards regarding the collection or accuracy of the information in these databases, sometimes there is confusion. Additionally, the numerous CNAMs options available cause ambiguity once in a while. So, how does your CNAM display and what should you do if you need to change it?

Importance of CNAM Registration for Caller ID Accuracy
March 30, 2022

Importance of CNAM Registration for Caller ID Accuracy

Caller ID accuracy is imperative for businesses conducting outbound dialing. Consumers are unlikely to answer unknown calls, and flagged calls are almost guaranteed to go to voicemail. CNAM registration can help your calling reputation.

How Flagged Calls and Unknown Calls Affect Answer Rates
February 9, 2022

How Do Flagged Calls and Unknown Calls Affect Answer Rates?

Dialing with flagged numbers will make it nearly impossible to reach new leads or even existing customers. However, dialing from an unknown number can be almost as detrimental. These are some ways flagged and unknown numbers affect answer rates.

5 Lethal Mistakes That Can Ruin Contact Centers
October 13, 2021

5 Lethal Mistakes That Can Ruin Your Contact Centers

Your caller ID is a tool which can help bolster your business reputation. However many call centers overlook this tool in outbound dialing. These are some common outbound dialing mistakes that can ruin your caller ID.