Call Monitoring Across All Major Carriers
July 28, 2021

Why You Need Call Monitoring Across All Major Carriers

Call centers are employing call monitoring as a tool to mitigate flags, labels and identify call spoofing efforts. However even with call monitoring, your caller ID can show differently across major carriers. How does your caller ID display?

Impacts of Dialing with Incorrect Caller ID
July 21, 2021

Impacts of Dialing With an Incorrect Caller ID

Your caller ID is the first impression of your business. Ensure your agents are making a great first impression to your customers. Dialing with an incorrect caller ID can negatively impact your business' reputation.

Which Dialer Software Suits Your Industry
July 14, 2021

Which Dialer Software Best Suits Your industry?

Dialing software is essential for all outbound campaigns. Varying by industry or campaign, some dialers can help a business excel. These industries can particularly benefit from using either a predictive or preview dialer.

Call Management for Phone Number Reputation
July 7, 2021

Call Management Tips To Protect Phone Number Reputation

Call management is a crucial aspect of any outbound campaign. However many do not think about how mismanagement can tarnish your phone numbers' reputation. These tips can help ensure you keep your caller IDs clean during your dialing campaign.

STIR/SHAKEN on the Horizon
June 16, 2021

TRACED Act Deadline: STIR/SHAKEN Is Reaching the Home Stretch

STIR/SHAKEN has been in the works for well over 2 years now. While robocalls saw a dip during the height of the pandemic, they are coming back in full force. Soon carriers and service providers will have the framework needed to block unwanted robocalls.

Boost One Call Close Rates
June 2, 2021

Boost Your One Call Close Rates With These Tips

Every sales agent strives to master the one-call close. While sales ability is a large part of this, equipping your agents with the right tools and training can vastly improve this KPI metric. Here are some tips to improve one-call close rates.

Robotexts Replacing Robocalls
May 26, 2021

Robotexts are Replacing Robocalls as SMS Spam Increases

With increasing efforts from the FCC and telecom companies to crack down on robocalls, robotexts are on the rise. Many scammers are switching their tactics to target consumers with SMS messages instead of traditional calls.