Best Tools and Practices to Increase Your Call Center’s Answer Rates

Call centers rely on their ability to successfully contact and convert leads into customers. There are a variety of obstacles to overcome in order to achieve this however. These tips on proper tools and practices can help increase answer rates for your business and result in better quality lead management.

April 1, 2020

How Does Call Authentication Work With SHAKEN/STIR Framework?

Call spoofing has become a major problem for consumers. Scammers are using spoofing to hide their identities and masquerade as legitimate businesses or organizations. With the development of the SHAKEN/STIR framework, call authentication will help reduce scams by auto blocking spoofed calls.

March 18, 2020

How to Avoid Getting Numbers Flagged From the Wrong Calling List

Your calling list is an essential facet of your outbound dialing campaign. However taking the time to prune existing list and the methods to acquire data can enhance your campaigns and build rapport. All too often, bad or poorly managed lists negatively impact outbound dialing campaigns.

March 11, 2020