Stay informed to remain compliant, protect your reputation and keep your calls answered.
Dialing habits strongly influence how your caller ID displays in the age of call-blocking apps, STIR/SHAKEN, and attestation ratings. Avoid these old dialing practices and engage in caller ID maintenance.
Maintaining accurate caller IDs for your business helps build the integrity of your company and brand. This will in turn help improve answer rates, customer retention and build trust in acquiring new prospects.
Legitimate debt resolution call centers face a myriad of problems. Make sure your caller ID isn't one of them. These tips can help your contact center abide by industry best practices and protect your reputation.
While 2022 saw the rollout of STIR/SHAKEN, how did this effect robocalls to U.S. consumers. Analyzing the trends in STIR/SHAKEN implementation, robocall statistics and FCC enforcement efforst indicate what to expect in 2023.
Call authentication continues to face a number of issues even after the roll out of STIR/SHAKEN. The FCC is working with phone carriers to address issues with non-IP phone networks and how to implement authentication standards.
Rich call data has the potential to revolutionize how caller ID information is transmitted across carriers. The ATIS Robocalling Testbed recently added features to test rich call data among other features for SHAKEN compliance.
Vetting your customers is an essential aspect of protecting your business's reputation. vLEI is one method that can prove helpful for software companies to screen potential clients and weed out bad actors.
Contact centers frequently purchase new phone numbers for outbound campaigns. However, the numbers you purchase may come with a negative reputation. These tips can help you mitigate flags on newly acquired numbers.
Maintaining proper dialing hygiene bolsters the reputation of your business during outbound dialing campaigns. By abiding by ethical dialing practices, businesses can instill trust in consumers and experience higher answer rates.
Your caller ID matters in any dialing campaign. However, abiding by these dialing strategies can help in political dialing campaigns. Real-time monitoring tools can indicate if your caller ID receives flags.
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