Following best practices in your outbound campaigns and ensure success and bolster your reputation at the same time. Proper caller ID management and redress strategies can improve your answer rates as well.
As STIR/SHAKEN enforcement becomes implemented, USTelecom submitted a petition to delay call blocking notifications. The heart of the debate stems around allowing greater flexibility for service providers to issue notifications.
Attestation ratings are a key factor in the STIR/SHAKEN framework. However, attestation ratings are not always accurate. A recent case study analyzed the integrity of how attestation ratings were being assigned to calls.
Call blocking is meant to deter robocallers and scammers from reaching consumers. However, businesses can become victims in call blocking. These are some challenges businesses face in robocall mitigation efforts.
Consumers are skeptical to answer unknown calls. This trend is lowering answer rates for businesses. As such, many businesses are striving to ensure that their calls appear as "verified calls" when calling consumers.
Since the roll out of STIR/SHAKEN, the FCC allowed extensions for many voice service providers to meet their obligations. However, the FCC has now started issuing citations for companies that are failing to meet the requirements.
Caller ID accuracy is more important that ever for outbound dialing campaigns. Registered Caller™ is a collaboration between iconectiv, CTIA and service providers to create a centralized telephone registry for more accurate caller IDs.
Caller ID accuracy is imperative for businesses conducting outbound dialing. Consumers are unlikely to answer unknown calls, and flagged calls are almost guaranteed to go to voicemail. CNAM registration can help your calling reputation.
Caller ID display is not always consistent across carriers. However, T-Mobile is partnering with CTIA to develop standardization in how branded caller ID should be displayed. These efforts should improve accuracy with caller ID.
Improving contact center performance can streamline operations and boost revenue. However, there are a variety of aspects to be aware of. These 6 steps can help your contact center operate more efficiently.