Why Your Caller ID is Essential for On-Demand Services

May 31, 2023

Why Your Caller ID is Essential for On-Demand Services

On-demand services cater to customer expectations. Setting your business apart from others in this competitive industry requires an exceptional customer experience. Having an accurate caller ID can ensure your customers are satisfied.

How Do Carrier Analytics Engines Label Scam Calls?

May 24, 2023

How Do Carrier Analytics Engines Label Scam Calls?

Carrier analytics engines (AEs) use algorithms and machine learning techniques to apply call labels and flags for spam and scam calls. These are some factors AEs look for and how you can safeguard your business from erroneous flags.

How Neighbor Spoofing Degraded Consumer Trust

May 17, 2023

How Neighbor Spoofing Degraded Consumer Trust

Abiding by ethical dialing practices is absolutely crucial in modern dialing. Scammers have used call spoofing and neighbor spoofing tactics to target consumers. These tactics make consumers wary of answering unknown calls.

Eric Troutman's Insights on Recent FCC Rulings

May 10, 2023

Eric Troutman’s Insights on Recent FCC Rulings

Telecom legislation is constantly evolving and expanding. As such, contact centers should be aware of recent changes. In a recent AMA, Eric Troutman discusses the latest FCC rulings, changes the the TCPA and new telecom legislation.

Call Blocking Redress Best Practices

May 3, 2023

Call Blocking Redress Best Practices

While the FCC has approved carriers to use "reasonable analytics" to block robocalls, legitimate businesses also get caught up in these measures. That's where call blocking redress efforts take priority.

How Out-of-Band SHAKEN Bridges the Technology Gap

April 26, 2023

How Out-of-Band SHAKEN Bridges the Technology Gap

Out-of-Band SHAKEN can help bridge the gap of call authentication technology with legacy infrastructure. By integrating standardized solutions, the call authentication process benefits from increased coverage and accuracy.

6 Call Management Tips to Boost Your Dialing Reputation

April 12, 2023

6 Call Management Tips to Boost Your Dialing Reputation

Improving your call management practices can help bolster your dialing reputation with consumers. In the era of STIR/SHAKEN and call blocking apps, consumers are tired of outdated dialing practices and nuisance calls.

Why Lead List Integrity is Paramount for Brand Reputation

April 5, 2023

Why Lead List Integrity is Paramount for Brand Reputation

Dialing the wrong leads could damage your business reputation and reduce consumer trust in your brand. Recent regulations have been proposed by the FCC to update language in lead lists can be targeted in outbound dialing campaigns.