With the implementation of STIR/SHAKEN, call spoofing has declined. However, robocalls continue to plague consumers. Recent analysis of calls shows an alarming amount of robocalls are still getting signed by STIR/SHAKEN protocols.
Caller ID scoring helps terminating service providers determine the legitimacy of a call. Analytics engines and carriers use a variety of factors to score a caller ID. Your dialing hygiene can set your caller ID apart.
Staying on top of your phone numbers' reputation is essential to ensure your customers will answer the phone. Through proper management, monitoring, and auditing, you can ensure your caller ID appears accurately to customers.
Call blocking technology and mitigation efforts have evolved since the conception of the STIR/SHAKEN framework. Recently, ATIS approved the SIP 603+ header standard for call blocking notifications.
The ability to reach customers is essential in outbound dialing. Healthcare contact centers face a number of unique challenges in doing this. These are some tips to ensure your customers answer your calls.
Robocalls have been plaguing consumers for over a decade. Recently, the FCC and CRTC teamed up to combat robocalls. Signing a Memorandum of Understanding, the FCC, CRTC and 39 state attorneys will share information to stop robocalls.
Proper phone number monitoring and management is essential in any contact center. For businesses in the financial sector, ensuring your calls connect to customers is critical. These are some tips to improve caller ID accuracy.
Toll-free numbers can help boost your brand identity and instill confidence in customers. However, it is important to get your toll-free number from an authorized RespOrg. These can help ensure you stay STIR/SHAKEN compliant.
Data hygiene is essential to ensuring your contact center operates seamlessly. By cleaning up dirty data, your agents will save time contacting prospects and leads. Additionally, your company can avoid fines and penalties.
While robocalls are still persistent, they have declined. However, scammers have now turned to SMS scams to target consumers. Smishing cases have been on the rise since the decline of robocalls.