Stay informed to remain compliant, protect your reputation and keep your calls answered.
Businesses with erroneously flagged phone numbers are having a harder time reaching their customers. But what determines a flag on a number? These are some of the ways calls get flagged, and how flags are actually scored.
Your caller ID is the first thing your leads and prospects see in an outbound dialing campaign. With our Device Cloud service, you can test your outbound numbers against real networks and devices to see how your caller ID will display.
Phone number flags have the potential to ruin your business reputation. But how do numbers actually get flagged? Understanding what flags on your phone numbers actually mean can help improve your dialing reputation.
Robocalls have lowered consumer confidence, especially in answering unknown calls. Throughout 2021, a variety of factors have affected the telecom space. These are some key trends and statistics you should be aware of for your contact center.
How your caller ID displays is crucial for outbound dialing campaigns. With the implementation of STIR/SHAKEN, businesses need to monitor, manage and mitigate negative reputations on their phone numbers.
T-Mobile, after completing their merger with Sprint, has seen their market share improving over the past year. Seeking to provide 5G for all, T-Mobile is expanding their infrastructure. But how does this affect your business?
As businesses continue to strive for compliance with the STIR/SHAKEN framework, Twilio announced it has achieved full compliance. These are some of the reasons it is important to work with trusted partners and software solutions.
Ensuring your calls connect during your outbound campaigns is imperative. By maintaining phone number integrity, you can help to protect your business' reputation while also improving your connection rates.
Your calling attestation rating can make the difference in your calls connecting properly. Using our new Call Tester tool, you can test your phone numbers' attestation rating to ensure you are calling with confidence.
Maintaining reasonable connection rates is imperative in a outbound dialing. Following compliance guidelines is a good start, but your contact center can do more to improve call connections. These tips can help your contact center go above and beyond.
