Despite Legislation, Vishing Scams Still Plague Consumers

"Vishing", or voice phishing, are scams conducted via telephone to try to defraud consumers. Typically these employ caller ID spoofing or SMS spoofing to try to appear legitimate. While legislation to stop robocalls has been passed, this hasn't stopped the millions of scam calls annually.

July 1, 2020

The Business Enhancing Benefits of Blended Call Centers

Blended call centers provide opportunities to improve the customers' experience. Automated call routing and skill based routing ensures customers reach agents with the appropriate skill level to resolve issues. Outbound calls also benefit agents from enhanced data forecasting.

June 24, 2020

Call Origination: The Key to Stopping Robocalls

Robocalls continue to be a nuisance despite increased legislation. As a result, players in the telecom industry are developing technology that can block spoofed calls before they connect to the end user. The key to this technology is by authenticating the call origination of a phone call.

June 17, 2020

New Numbers Are Not Immune To Showing Up As Scam Likely

Purchasing numbers for your call center can feel like a fresh start for dialing. However most of the numbers purchased have likely been recycled. This can leave your business susceptible to dialing from numbers previously flagged and damage your reputation from the bad practices of the former owners.

June 10, 2020