Understanding How SHAKEN Tokens Work
October 20, 2021

Understanding How SHAKEN Tokens Work

Since the release of the STIR/SHAKEN framework, robocalls still persist but may have declined. However, with the implementation of SHAKEN tokens, the potential for additional telecom security is on the horizon.

5 Lethal Mistakes That Can Ruin Contact Centers
October 13, 2021

5 Lethal Mistakes That Can Ruin Your Contact Centers

Your caller ID is a tool which can help bolster your business reputation. However many call centers overlook this tool in outbound dialing. These are some common outbound dialing mistakes that can ruin your caller ID.

6 Essential Outbound Sales Tools in 2021
October 6, 2021

6 Outbound Sales Tools Your Business Needs in 2021

Outbound sales requires a lot of effort from your agents. However, equipping them with the right set of tools can help them excel. These are the top 6 essential tools your call center should be using when conducting outbound sales.

Call Compliance Regulations By Industry
September 29, 2021

Call Compliance Regulations You Need to Know for Your Industry

Call compliance is essential to operating a successful call center. However compliance regulations can vary greatly depending on the industries you work with. These are some compliance regulations you should be aware of based on industry.

Phone Number Hijacking Spurred STIR/SHAKEN
September 22, 2021

How Phone Number Hijacking Spurred STIR/SHAKEN

The STIR/SHAKEN framework is aimed to prevent call spoofing from scammers. While scammers used phone number hijacking to dupe consumers, telecom organizations and the FCC developed the technology to help prevent malicious spoofing.

Telehealth Call Management Solutions
September 15, 2021

Telehealth Call Management Solutions After STIR/SHAKEN

Telehealth is a booming industry, especially since the start of the pandemic. However the shift of technology to communicate with patients remotely has left some call centers and practices challenged more considerably than before.

Financial Call Centers for Wary Consumers
September 8, 2021

How Financial Call Centers Can Overcome Wary Consumers

Robocalls have shaken the confidence of consumers. Many are too afraid or annoyed to answer unknown numbers. In addtion, legitimate businesses are seeing their numbers flagged and blocked which affects the financial industry particularly hard.

Outbound Dialing Tips for 2021
September 1, 2021

Outbound Dialing Tips for Call Centers in 2021

Managing a call center can come with a myriad of obstacles. However, taking the time to make a solid campaign strategy can help improve your call center's efficiency. These outbound dailing tips for agents and managers can improve your call center.

Call Blocking Efforts by Carriers
August 25, 2021

Carrier Progress in Call Blocking Efforts to Reduce Robocalls

With STIR/SHAKEN fully rolled out, carriers have made additional efforts to help overcome problems with robocallers. AT&T, Verizon and T-Mobile have all taken additional steps to protect consumers. However businesses may still see negative side effects.