Stay informed to remain compliant, protect your reputation and keep your calls answered.
Since the release of the STIR/SHAKEN framework, robocalls still persist but may have declined. However, with the implementation of SHAKEN tokens, the potential for additional telecom security is on the horizon.
Your caller ID is a tool which can help bolster your business reputation. However many call centers overlook this tool in outbound dialing. These are some common outbound dialing mistakes that can ruin your caller ID.
Outbound sales requires a lot of effort from your agents. However, equipping them with the right set of tools can help them excel. These are the top 6 essential tools your call center should be using when conducting outbound sales.
Call compliance is essential to operating a successful call center. However compliance regulations can vary greatly depending on the industries you work with. These are some compliance regulations you should be aware of based on industry.
The STIR/SHAKEN framework is aimed to prevent call spoofing from scammers. While scammers used phone number hijacking to dupe consumers, telecom organizations and the FCC developed the technology to help prevent malicious spoofing.
Telehealth is a booming industry, especially since the start of the pandemic. However the shift of technology to communicate with patients remotely has left some call centers and practices challenged more considerably than before.
Robocalls have shaken the confidence of consumers. Many are too afraid or annoyed to answer unknown numbers. In addtion, legitimate businesses are seeing their numbers flagged and blocked which affects the financial industry particularly hard.
Managing a call center can come with a myriad of obstacles. However, taking the time to make a solid campaign strategy can help improve your call center's efficiency. These outbound dailing tips for agents and managers can improve your call center.
With STIR/SHAKEN fully rolled out, carriers have made additional efforts to help overcome problems with robocallers. AT&T, Verizon and T-Mobile have all taken additional steps to protect consumers. However businesses may still see negative side effects.
An accurate caller ID is essential for all businesses conducting outbound calls. Recently T-Mobile successfully tested a new, more accurate version of caller ID display using "rich call data" along with the STIR/SHAKEN framework.
