May 31, 2023
On-demand services cater to customer expectations. Setting your business apart from others in this competitive industry requires an exceptional customer experience. Having an accurate caller ID can ensure your customers are satisfied.
May 24, 2023
Carrier analytics engines (AEs) use algorithms and machine learning techniques to apply call labels and flags for spam and scam calls. These are some factors AEs look for and how you can safeguard your business from erroneous flags.
May 17, 2023
Abiding by ethical dialing practices is absolutely crucial in modern dialing. Scammers have used call spoofing and neighbor spoofing tactics to target consumers. These tactics make consumers wary of answering unknown calls.
May 10, 2023
Telecom legislation is constantly evolving and expanding. As such, contact centers should be aware of recent changes. In a recent AMA, Eric Troutman discusses the latest FCC rulings, changes the the TCPA and new telecom legislation.
May 3, 2023
While the FCC has approved carriers to use "reasonable analytics" to block robocalls, legitimate businesses also get caught up in these measures. That's where call blocking redress efforts take priority.
April 26, 2023
Out-of-Band SHAKEN can help bridge the gap of call authentication technology with legacy infrastructure. By integrating standardized solutions, the call authentication process benefits from increased coverage and accuracy.
April 19, 2023
Call vetting and authentication are integral parts of STIR/SHAKEN to protect consumers from robocalls. Industry leaders have united to make a starndardized enterprise call vetting process to help vet calls more accurately.
April 12, 2023
Improving your call management practices can help bolster your dialing reputation with consumers. In the era of STIR/SHAKEN and call blocking apps, consumers are tired of outdated dialing practices and nuisance calls.
April 5, 2023
Dialing the wrong leads could damage your business reputation and reduce consumer trust in your brand. Recent regulations have been proposed by the FCC to update language in lead lists can be targeted in outbound dialing campaigns.
March 29, 2023
Insurance contact centers are often victims of call spoofing attempts. Ghost brokers, enterprise spoofing and vishing attempts are ways scammers try to defraud consumers. These tips can help maitain your caller ID integrity.