FCC Cites Voice Service Providers for Failing STIR/SHAKEN Compliance
April 13, 2022

FCC Cites 2 Voice Providers for STIR/SHAKEN Non-Compliance

Since the roll out of STIR/SHAKEN, the FCC allowed extensions for many voice service providers to meet their obligations. However, the FCC has now started issuing citations for companies that are failing to meet the requirements.

Auditing Your Rich All Data with Device Cloud
March 2, 2022

Auditing Your Rich Call Data (RCD) With Device Cloud

Rich call data, working with STIR/SHAKEN tokens, has the potential to revolutionize how caller ID displays. However, when it reaches consumers businesses should take steps to audit how their RCD displays on consumer phones.

How Flagged Calls and Unknown Calls Affect Answer Rates
February 9, 2022

How Do Flagged Calls and Unknown Calls Affect Answer Rates?

Dialing with flagged numbers will make it nearly impossible to reach new leads or even existing customers. However, dialing from an unknown number can be almost as detrimental. These are some ways flagged and unknown numbers affect answer rates.

What Flagged Numbers Mean with T-Mobile Sprint Merger
December 22, 2021

What the T-Mobile Sprint Merger Means for Flagged Numbers

T-Mobile, after completing their merger with Sprint, has seen their market share improving over the past year. Seeking to provide 5G for all, T-Mobile is expanding their infrastructure. But how does this affect your business?

Scaling Your Outbound Call Center for the Holidays
November 17, 2021

Scaling Your Outbound Call Center for the Holidays

The holiday season generally results in an influx of sales, customer service requests and complaints. These factors can tax a limited call center that is not setup to scale. These tips can help your outbound call center operate efficiently for the holidays.

Leveraging Omnichannel Customer Experience
November 10, 2021

Leveraging an Omnichannel Customer Experience to Enhance CX

Catering to your consumer base helps to improve customer experience and improved interactions with your agents. While technology continues to evolve, implementing omnichannel contact center solutions is increasingly important.

Which Dialer Software Suits Your Industry
July 14, 2021

Which Dialer Software Best Suits Your industry?

Dialing software is essential for all outbound campaigns. Varying by industry or campaign, some dialers can help a business excel. These industries can particularly benefit from using either a predictive or preview dialer.