Outbound dialing is an essential facet of many businesses. However, abiding by proper call ethics and keeping abandonment rates low is often a struggle businesses face. The key to overcoming this is selecting the right type of outbound dialer and configuring it correctly for your business needs.
Progress reports on the STIR/SHAKEN framework implementation are trickling in by major carriers to the FCC. AT&T and T-Mobile have recently submitted their expected timelines for rolling out testing and implementing these technologies to help filter out spoofing used by robocallers.
Call center outsourcing can be a great way to cut on costs and expand your business. However, maintaining your business' reputation can pose unforeseen challenges in this process. Finding the right strategy to manage your agents and reputation is key when deciding to outsource.
Promoting your brand is a multifaceted process that involves gaining and retaining customers. Proper customer engagement helps to build your brand's reputation and increase loyalty for your existing customers.
Voice and SMS API services are becoming popular tools to enhance business operations and improve productivity and innovation. Determining the right api service for your business needs is essential to streamlining and simplifying the technology required to operate efficiently.