Mitigating Telecom Fraud and Call Spoofing for Credit Unions

February 5, 2025

Mitigating Telecom Fraud and Call Spoofing for Credit Unions

Scammers often pose as or target credit unions and other financial services to defraud consumers. Maintaining an accurate caller ID, identifying call spoofing attempts, proper dialing behavior, and proactive phone number monitoring can help.

Why Phone Number Reputation Auditing Is Essential

June 26, 2024

Why Phone Number Reputation Auditing Is Essential

Phone number reputation auditing is essential in outbound dialing to ensure customers answer your calls. Dialing with call labels or an inaccurate caller ID can lower answer rates and decrease consumer trust in your calls.

FTC Finalizes Government and Business Impersonation Rule

April 17, 2024

FTC Finalizes Government and Business Impersonation Rule

As government agencies crack down on illegal robocalls, scammers find innovative ways to defraud consumers. With AI impersonation scams on the rise, the FTC proposed a new regulation to protect businesses and government agencies.

How Do Call Intent Labels Affect Your Business?

January 10, 2024

How Do Call Intent Labels Affect Your Business?

Your caller ID speaks volumes to consumers. While most associate call labels as negative, they help build trust in consumers. While "warning labels" indicate potential fraud, "intent labels" simply show the purpose of a call.