7 Key Aspects to Attain Proper Dialing Hygiene
November 30, 2022

7 Key Aspects to Attain Proper Dialing Hygiene

Maintaining proper dialing hygiene bolsters the reputation of your business during outbound dialing campaigns. By abiding by ethical dialing practices, businesses can instill trust in consumers and experience higher answer rates.

5 Factors to Consider for Real Estate Contact Centers
November 9, 2022

5 Factors to Consider for Real Estate Contact Centers

The real estate industry is competitive, so preparation is needed before you start your next outbound campaign. These tips help you maintain your phone number reputation in your real estate contact center.

The Power of Consumers Call Blocking and Labeling
October 12, 2022

The Power of Consumers: Call Blocking and Labeling

Call blocking and labeling came about to protect consumers from unwanted robocalls. While the roll out of STIR/SHAKEN has minimized call spoofing attemtps, it has done little to actually curb the threat of robocalls.

Phone Number Reputation Tips for the Financial Industry
August 24, 2022

Phone Number Reputation Tips for the Financial Industry

Proper phone number monitoring and management is essential in any contact center. For businesses in the financial sector, ensuring your calls connect to customers is critical. These are some tips to improve caller ID accuracy.

FCC Cites Voice Service Providers for Failing STIR/SHAKEN Compliance
April 13, 2022

FCC Cites 2 Voice Providers for STIR/SHAKEN Non-Compliance

Since the roll out of STIR/SHAKEN, the FCC allowed extensions for many voice service providers to meet their obligations. However, the FCC has now started issuing citations for companies that are failing to meet the requirements.