Since the roll out of STIR/SHAKEN, the FCC allowed extensions for many voice service providers to meet their obligations. However, the FCC has now started issuing citations for companies that are failing to meet the requirements.
Rich call data, working with STIR/SHAKEN tokens, has the potential to revolutionize how caller ID displays. However, when it reaches consumers businesses should take steps to audit how their RCD displays on consumer phones.
Transparency in telecom has become an issues businesses should be aware of with the implementation of STIR/SHAKEN. Make sure your outbound numbers do not have erroneous or negative call labels when dialing your customers and prospects.
Dialing with flagged numbers will make it nearly impossible to reach new leads or even existing customers. However, dialing from an unknown number can be almost as detrimental. These are some ways flagged and unknown numbers affect answer rates.
How your caller ID displays is crucial for outbound dialing campaigns. With the implementation of STIR/SHAKEN, businesses need to monitor, manage and mitigate negative reputations on their phone numbers.
T-Mobile, after completing their merger with Sprint, has seen their market share improving over the past year. Seeking to provide 5G for all, T-Mobile is expanding their infrastructure. But how does this affect your business?
As businesses continue to strive for compliance with the STIR/SHAKEN framework, Twilio announced it has achieved full compliance. These are some of the reasons it is important to work with trusted partners and software solutions.
The holiday season generally results in an influx of sales, customer service requests and complaints. These factors can tax a limited call center that is not setup to scale. These tips can help your outbound call center operate efficiently for the holidays.
Catering to your consumer base helps to improve customer experience and improved interactions with your agents. While technology continues to evolve, implementing omnichannel contact center solutions is increasingly important.
Dialing software is essential for all outbound campaigns. Varying by industry or campaign, some dialers can help a business excel. These industries can particularly benefit from using either a predictive or preview dialer.