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In the world of business, technology and software are the leading ways to keep productivity high. You need to remain current with information geared towards all aspects of a business. Lead generation, lead management and inside sales are only some of the main points we cover. Learn about tactics and tools that might give your business the edge it needs to compete in the modern world.
August 9, 2023
Auto-warranty robcallers have been a plague on American consumers for some time. In a recent action by the FCC, a historic $300 million fine has been issued to a network of car warranty scammers targeting consumers.
August 2, 2023
Your caller ID creates an impression on leads before they answer the phone. Through proper caller ID management practices your contact center can ensure that your phone numbers display accurately across networks and devices.
July 26, 2023
Caller ID accuracy is imperative to ensuring your customers and leads answer the phone. Branded caller ID services can help businesses display personalized information for consumers. Caller ID monitoring can ensure your branding displays accurately.
June 7, 2023
Inbound contact center fraud targets untrained agents in an attempt to gain sensitive information about your company or clients. Preventing inbound fraud can be done through proper agent training and customer vetting.
May 31, 2023
On-demand services cater to customer expectations. Setting your business apart from others in this competitive industry requires an exceptional customer experience. Having an accurate caller ID can ensure your customers are satisfied.
May 10, 2023
Telecom legislation is constantly evolving and expanding. As such, contact centers should be aware of recent changes. In a recent AMA, Eric Troutman discusses the latest FCC rulings, changes the the TCPA and new telecom legislation.
February 15, 2023
Vetting your customers is essential to ensure only ethical clients have access to your software or services. These are some of the ways we conduct business verification when onboarding our customers.
February 1, 2023
Attestation ratings are essential to ensuring your calls connect with your clients. The Triangle of Trust is how carriers determine proper call origination to appropriately assign a call's attestation rating.
December 28, 2022
Call authentication continues to face a number of issues even after the roll out of STIR/SHAKEN. The FCC is working with phone carriers to address issues with non-IP phone networks and how to implement authentication standards.
December 21, 2022
Rich call data has the potential to revolutionize how caller ID information is transmitted across carriers. The ATIS Robocalling Testbed recently added features to test rich call data among other features for SHAKEN compliance.
