Business Tips and News

In the world of business, technology and software are the leading ways to keep productivity high. You need to remain current with information geared towards all aspects of a business. Lead generation, lead management and inside sales are only some of the main points we cover. Learn about tactics and tools that might give your business the edge it needs to compete in the modern world.

Which Dialer Software Suits Your Industry
July 14, 2021

Which Dialer Software Best Suits Your industry?

Dialing software is essential for all outbound campaigns. Varying by industry or campaign, some dialers can help a business excel. These industries can particularly benefit from using either a predictive or preview dialer.

STIR/SHAKEN on the Horizon
June 16, 2021

TRACED Act Deadline: STIR/SHAKEN Is Reaching the Home Stretch

STIR/SHAKEN has been in the works for well over 2 years now. While robocalls saw a dip during the height of the pandemic, they are coming back in full force. Soon carriers and service providers will have the framework needed to block unwanted robocalls.

Boost One Call Close Rates
June 2, 2021

Boost Your One Call Close Rates With These Tips

Every sales agent strives to master the one-call close. While sales ability is a large part of this, equipping your agents with the right tools and training can vastly improve this KPI metric. Here are some tips to improve one-call close rates.

Protect Your Customers If They've Been Scammed
April 14, 2021

How to Protect Your Customers If They Have Been Scammed

Scammers are finding more sophisticated ways to target consumers. Many times masquerading as legitimate businesses. These tips can help your company mitigate blowbock in the event that your customers fall victim to a scam.

Call Management Tools for Remote Employees
March 3, 2021

7 Call Management Tools for Remote Employees

Operating a remote call center can prove challenging. There are a myriad of obstacles managers and employees can face not working in the same office. However equipping your agents with the right call management tools can set your call center up for success.

Robocall Trends Persist Through 2020
February 17, 2021

Robocall Trends Persist Despite Increased Enforcement and Pandemic

2020 was a tumultuous year for everyone. While robocall trends saw a huge decline when the COVID-19 pandemic set in, they bounced back by the end of the year. 2020 ended following some of the same trends of previous years in regards to robocall patterns.

Branded Enhanced Caller ID Reputation Benefits
February 10, 2021

Your Reputation Will Precede You with Branded Enhanced Caller ID

Branding is crucial aspect of marketing your business. How a customer perceives your business directly affects the relationships you build with them. While your caller ID is the first impression for outbound calls, this is often overlooked in branding efforts.

Top Phone Scams of 2020
December 30, 2020

Top Phone Scams Targeting Consumers in 2020

While phone scams dipped at the beginning of the COVID-19 pandemic, they are on the rise yet again despite increased legislation and call authentication efforts. These are the top phone scams that plauged consumers in 2020.

Enterprise Call Spoofing Targets Consumers
December 2, 2020

Enterprise Call Spoofing Targets Consumers With Personal Data

Call spoofing has been plaguing busineses and consumers alike in recent years. However scammers are becoming more keen on their tactics. Using information acquired from data breaches, enterprise call spoofing can target victims more precisely, resulting in greater losses from consumers and confusion for businesses.