How your caller ID displays is crucial for outbound dialing campaigns. With the implementation of STIR/SHAKEN, businesses need to monitor, manage and mitigate negative reputations on their phone numbers.
T-Mobile, after completing their merger with Sprint, has seen their market share improving over the past year. Seeking to provide 5G for all, T-Mobile is expanding their infrastructure. But how does this affect your business?
As businesses continue to strive for compliance with the STIR/SHAKEN framework, Twilio announced it has achieved full compliance. These are some of the reasons it is important to work with trusted partners and software solutions.
The holiday season generally results in an influx of sales, customer service requests and complaints. These factors can tax a limited call center that is not setup to scale. These tips can help your outbound call center operate efficiently for the holidays.
Catering to your consumer base helps to improve customer experience and improved interactions with your agents. While technology continues to evolve, implementing omnichannel contact center solutions is increasingly important.
Dialing software is essential for all outbound campaigns. Varying by industry or campaign, some dialers can help a business excel. These industries can particularly benefit from using either a predictive or preview dialer.
Call center software is essential to ensuring your campaigns run effectively. Misconfigurations in software have the potential to ruin your entire campaign, and even your reputation. Look out for these common misconfigurations in your software.
STIR/SHAKEN has been in the works for well over 2 years now. While robocalls saw a dip during the height of the pandemic, they are coming back in full force. Soon carriers and service providers will have the framework needed to block unwanted robocalls.
Every sales agent strives to master the one-call close. While sales ability is a large part of this, equipping your agents with the right tools and training can vastly improve this KPI metric. Here are some tips to improve one-call close rates.
Scammers are finding more sophisticated ways to target consumers. Many times masquerading as legitimate businesses. These tips can help your company mitigate blowbock in the event that your customers fall victim to a scam.
