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The Fundamentals of Call Scoring

Regulations have caused seismic changes in how legitimate businesses, especially call centers, conduct their calling campaigns. And while government actions have significantly reduced robocalls, they have also caused hardships for many trustworthy and compliant companies.

Failure to prioritize call behavior can lead to low answer rates, diminished consumer opinion, and even costly consumer litigation or regulatory enforcement actions. In this whitepaper, we explore the best way to battle these adverse effects to maintain your company’s reputation through careful call behaviors. A collaboration piece with Caller ID Reputation, YouMail and Brownstein.

Caller ID Reputation
Youmail
Brownstein
Whitepaper 1 Hero


See what's inside

Allows your company to…

See what’s inside

  • Learn about enterprise identity and brand reputation.
  • Know how your call behaviors shape your reputation.
  • References for compliance resources and best practices.
  • Calling behavior best practices for your agents.
  • Remediate correctly: What do you do when your numbers are flagged?
  • Key reputation enhancing concepts.

Insights for improvement

How this guide will help your business

Outbound Best Practices

Best Practices

Learn calling behavior best practices to implement in your organization.

Reputation Management Tips

Analyze Your Business

Identify weaknesses in your organization’s calling practices.

Understanding Flags

Call Analytics

Learn the types of unwanted calls to avoid being mislabeled as one.

Reputation Optimization Strategies

Remediation

How to remediate when your numbers have been flagged.

Differentiating Between Call Labels and Flags

Take Control

Properly manage your enterprise identity and brand reputation.

Industry Regulations

Compliance How-To

Refer to provided guidelines to gain and maintain compliance.