ClueCon Weekly with Gerry Christensen [Ep.17]
In this episode of ClueCon Weekly, we sit down with Gerry Christensen, Head of Partnerships and Regulatory Compliance at Caller ID Reputation. Gerry shares his deep expertise on industry compliance…
Future Branches 2024: What Branches Need to Know about Optimizing Customer Contact
Despite the advent of OTT-based apps, legacy voice communications remain a key customer contact channel. However, robocall-related issues, such as call blocking and adverse phone screen labeling, continue challenging client…
Podcast: How Businesses Can Improve Dialing Trust With Consumers
A chat between CIDR’s Gerry Christensen [Head of Partnerships and Regulatory Compliance] and Monica Oh [Marketing Manager], about ways the businesses can improve dialing trust with their consumers using a…
Industry Chat: Latest FCC Ruling on One-to-One, Expressed Written Consent
A chat between Gerry Christensen, Head of Partnerships and Regulatory Compliance, and Jon Arnold of J Arnold and Associates, about the latest FCC ruling on one-to-one expressed written consent and…
AMA: Robocall Mitigation and Business Call Enablement
Call-blocking apps play a crucial role in the phone call ecosystem, protecting consumers and supporting regulators. Millions of consumers use call-blockers to vet or provide feedback on incoming calls.
Discussing Telephony Data: Identifying and dealing with fraud, unlawful, and spam calls.
Caller ID Reputation’s Head of Partnerships and Regulatory Compliance, Gerry Christensen, and John Arnold, Principal Analyst of J. Arnold and Associates and Advisor for Voice Alerts discuss telephony data, looking…
The State of Robocalling, Caller ID Reputation Podcast with TR Publications
“What does it take to get to the next level,” asks Gerry Christensen, Head of Caller ID Reputation Partnerships and Expert in Communications Identity and Trust at Caller ID Reputation.
Five Dialing Practices Flagging Your Number as Spam
Flagged numbers can ruin your outbound calling campaign. Due to near-constant spam/scam calls and robocalls, today’s consumers are wary of answering their phones at all.
Business Verification and Why It’s Important
All industries are concerned about online security, but telecommunication companies must be extra vigilant. Hackers and scammers see your business as a tempting target.
Why You Should Register Your Numbers With Carriers
Your caller ID is the first impression a consumer has of your organization when they receive your call. Consumers are about 53% more likely to answer calls that are identified as a business’.
How Your DIDs Are Scored by Analytics Engines
Attestation ratings have the potential to make people feel more comfortable answering incoming phone calls.
SMS Scams are Replacing Robocalls at an Alarming Rate
First, the good news: in the last year, scam robocalls have declined by nearly 47%, proving that STIR/SHAKEN regulations have the desired effect.