Proactive Number Scanning
It all starts with a call
Every outbound dial matters
Simply displaying your main line on every call could get it flagged as scam likely or even blocked. Your caller ID should distinguish who is calling by having a correct and accurate CNAM. Confused consumers will flag calls that repeatedly try to reach them, even if the calls are from multiple departments or agents.
Dial using call groups
Each department should have its own inbound line, however, you should not make outbound calls with those phone numbers. Using those numbers could get them flagged, instead you should be using call groups. Pools of numbers for each department with numbers that can be replaced when they are flagged.
Daily phone health
Clean numbers only
Keep your numbers up to date with real-time notifications using direct API access or through a daily report that gets sent to your mailbox so you know which flags you need to mitigate and redress right away. We’ll also remediate your numbers for you, too.
Proactive Number Scanning
Device Cloud
Managed Services
We’ll make sure your numbers are good to go!
With managed services, Caller ID Reputation will work as your partner to let them know that you’re being mislabeled.
Caller ID Reputation
Allows your company to...
Check for flags across all major call blocking apps.
Monitor your phone numbers to ensure good standing with all the networks.
Receive notifications in real time about flags.
Reptutation Management
Protect your reputation when calling
Receive notifications in real time when any phone number you, or your affiliates,use are flagged across all major call blocking apps and networks.
From the blog
Stay on top of it
October 5, 2022
Analyzing Attestation Ratings and STIR/SHAKEN Signed Robocalls
With the implementation of STIR/SHAKEN, call spoofing has declined. However, robocalls continue to plague consumers. Recent analysis of calls shows an alarming amount of robocalls are still getting signed by STIR/SHAKEN protocols.
September 28, 2022
How Analytics Engines Determine Caller ID Scoring
Caller ID scoring helps terminating service providers determine the legitimacy of a call. Analytics engines and carriers use a variety of factors to score a caller ID. Your dialing hygiene can set your caller ID apart.
September 21, 2022
Phone Number Reputation Optimization Best Practices
Staying on top of your phone numbers’ reputation is essential to ensure your customers will answer the phone. Through proper management, monitoring, and auditing, you can ensure your caller ID appears accurately to customers.