Managing your calls

Managing Calls to Maximize Potential

Increase your answer rates and receive more callbacks with optimized call management. How you group your phone numbers up and dial on them could have an impact on how many flags you receive.

Managing Hero
Proactive Number Scanning

Call Groups

It all starts with a call

Every outbound dial matters

Simply displaying your main line on every call could have a negative impact on your phone number score. Your caller ID should distinguish who is calling by having a correct and accurate CNAM. Confused consumers will flag calls that repeatedly try to reach them, even if the calls are from multiple departments or agents.

Dialing Using Call Groups

Dial using call groups

Each department should have its own inbound line, however, you should not make outbound calls with those phone numbers. Using those numbers could get them flagged, instead you should be using call groups. Pools of numbers for each department with numbers that can be replaced when they are flagged.

Daily phone health

Clean numbers only

Keep your numbers up to date with real-time notifications using direct API access or through a daily report sent to your mailbox. Know which flags you need to mitigate and redress right away. We’ll even remediate your numbers for you.

Reputation Management

Call monitoring

Stay on top of flags

Monitor your phone number reputation

See how proactive monitoring for flags across all major carriers and call blocking apps can improve your connection rates. Don’t wait for a customer or potential client to notify you about a bad number first.

Call performance platform

Caller ID Reputation

Allows your company to...

  • Check for flags across all major call blocking apps.
  • Upload large lists of phone numbers to check ratings.
  • Receive notifications in real time about flags.
Call Performance Platform