Managing Calls to Maximize Potential
Increase your answer rates and reduce flags, plus get more callbacks with optimized caller ID management.
Alleviate confusion when dialing from multiple departments with optimized call groups.
Reduce Flagged Calls
Increase the life of your phone numbers by lowering the chance of getting flagged.
Increase Answer Rates
Optimized CNAMs and clean numbers lower the chance of getting blocked by apps.
It All Starts with a Call
Every Outbound Dial Matters
Simply displaying your main line on every call could get it flagged as scam likely or even blocked. Your caller ID should distinguish who is calling by having a correct and accurate CNAM. Confused consumers will flag calls that repeatedly try to reach them, even if the calls are from multiple departments or agents.
Dial Using Call Groups
Each department should have its own inbound line, however, you should not make outbound calls with those phone numbers. Using those numbers could get them flagged, instead you should be using call groups. Pools of numbers for each department with numbers that can be replaced when they are flagged.
Start Monitoring Your Phone Numbers
Your reputation is at risk when being seen as scam likely. Prevent calling out on a flagged number with monitoring.