Managing your calls

Managing Calls to Maximize Potential

Increase your answer rates and receive more callbacks with optimized call management.

Managing Hero
Proactive Number Scanning

Proactive Number Scanning

It all starts with a call

Every outbound dial matters

Simply displaying your main line on every call could get it flagged as scam likely or even blocked. Your caller ID should distinguish who is calling by having a correct and accurate CNAM. Confused consumers will flag calls that repeatedly try to reach them, even if the calls are from multiple departments or agents.

Dialing Using Call Groups

Dial using call groups

Each department should have its own inbound line, however, you should not make outbound calls with those phone numbers. Using those numbers could get them flagged, instead you should be using call groups. Pools of numbers for each department with numbers that can be replaced when they are flagged.

Daily phone health

Clean numbers only

Keep your numbers up to date with real-time notifications using direct API access or through a daily report that gets sent to your mailbox so you know which flags you need to mitigate and redress right away. We’ll also remediate your numbers for you, too.

Proactive Number Scanning

Device Cloud

Device Cloud

Caller ID Reputation

Allows your company to...

Caller ID Reputation Allows
Check Flags

Check for flags across all major call blocking apps.

Monitor Numbers

Monitor your phone numbers to ensure good standing with all the networks.

Receive Notifications

Receive notifications in real time about flags.

Reputation Management

Reptutation Management

Protect your reputation when calling

Receive notifications in real time when any phone number you, or your affiliates,use are flagged across all major call blocking apps and networks.

From the blog

Stay on top of it

May 31, 2023

Why Your Caller ID is Essential for On-Demand Services

On-demand services cater to customer expectations. Setting your business apart from others in this competitive industry requires an exceptional customer experience. Having an accurate caller ID can ensure your customers are satisfied.

May 24, 2023

How Do Carrier Analytics Engines Label Scam Calls?

Carrier analytics engines (AEs) use algorithms and machine learning techniques to apply call labels and flags for spam and scam calls. These are some factors AEs look for and how you can safeguard your business from erroneous flags.

May 17, 2023

How Neighbor Spoofing Degraded Consumer Trust

Abiding by ethical dialing practices is absolutely crucial in modern dialing. Scammers have used call spoofing and neighbor spoofing tactics to target consumers. These tactics make consumers wary of answering unknown calls.