Call Groups
It all starts with a call
Every outbound dial matters
Simply displaying your main line on every call could have a negative impact on your phone number score. Your caller ID should distinguish who is calling by having a correct and accurate CNAM. Confused consumers will flag calls that repeatedly try to reach them, even if the calls are from multiple departments or agents.
Dial using call groups
Each department should have its own inbound line, however, you should not make outbound calls with those phone numbers. Using those numbers could get them flagged, instead you should be using call groups. Pools of numbers for each department with numbers that can be replaced when they are flagged.
Daily phone health
Clean numbers only
Keep your numbers up to date with real-time notifications using direct API access or through a daily report sent to your mailbox. Know which flags you need to mitigate and redress right away. We’ll even remediate your numbers for you.
Call monitoring
Stay on top of flags
Monitor your phone number reputation
See how proactive monitoring for flags across all major carriers and call blocking apps can improve your connection rates. Don’t wait for a customer or potential client to notify you about a bad number first.
Call performance platform
Caller ID Reputation
Allows your company to...
- Check for flags across all major call blocking apps.
- Upload large lists of phone numbers to check ratings.
- Receive notifications in real time about flags.
From the blog
Stay on top of it
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