CFCA 2024 Fall Educational Event

Legacy voice communications remain an important part of banks’ efforts to prevent fraud and protect customers’ financial information. Despite the advent of OTT-based apps, legacy voice communications remain a key customer contact channel. However, robocall-related issues, such as call blocking and adverse phone screen labeling, continue challenging client engagement. Consumer distrust negatively impacts call answer rates due to bad actors engaging in brand impersonation and phone number spoofing.

In this session, Gerry Christensen will share what he has learned about technologies, tools and techniques for identifying potential fraud over communications channels as well as monitoring for regulatory compliance including TCPA and the FTC TSR.