Impostor scams have been plaguing consumers for a while. Scammers are employing call spoofing technology to target legitimate organizations. Now phone numbers belonging to hospitals, organizations, and even individuals are at risk of displaying as “spam risk” or “scam likely”.
Your Elderly Customers Are Becoming A Large Target
Millions of elderly Americans are falling victim to financial fraud and schemes, costing them billions each year. As the problem increases, so do the scammers’ methods, which include spoofing healthcare numbers and pretending to be healthcare entities.
Hospitals and healthcare-related entities are popular targets for call spoofing because people trust organizations to keep their information safe and confidential.
Seniors are sought after because they are seen as easy targets. Typically they have financial savings and or other assets that scammers can acquire.
Healthcare entities want to do everything in their power to prevent fraud and scams from affecting their members. It is also equally crucial for Healthcare entities to maintain how their caller IDs are showing up across major networks to tend to the needs of their customers effectively.
Get To Your Patients Before Scammers Do
Senior citizens require a higher degree of service and protection. They are especially susceptible to security breaches and identity theft.
Imposter scams can be complicated to identify for the elderly community, which is what makes them such a threat. According to the FTC, this is known to be the most common form of fraud as it is the easiest and most likely way to scam individuals out of their money.
Scammers can take on several different identities to trick the elderly:
- Family Member Or Friend
- Companies That They Have Done Business With
- Debt Collectors
Don’t Fall Victim To The Mess That Scammers Have Created
As purveyors of restoring the call delivery environment, we are always looking for ways to increase transparency while helping enterprises maintain superior customer experiences. But it is essential that your number is coming up correctly to customers. Otherwise you could fall prone to lower connection rates, flags or outright blocks on your numbers.
Ways in which consumers are protecting themselves against fraud:
- Flagging suspicious calls
- Not answering calls
- Verifying call identity
- Remaining doubtful on calls
The Scary Truth Behind Healthcare Data And Breaches
More than 175 million medical records from over 2,000 data breaches have occurred since 2010. Healthcare records contain a plethora of sensitive personal information. This makes Healthcare organizations a high priority target for identity theft and for the elderly imposter scams. Healthcare organizations must take the right steps and find out whether they are the victims of call spoofing. This allows them to mitigate the risk against criminals targeting their patients’ private information and using their reputation to commit fraud.
A Proper Solution
Add another level of protection to your healthcare organization by monitoring your phone number for flags. Caller ID Reputation proactively monitors service providers and third-party call-blocking apps to notify you when one of your numbers gets flagged. If a number sees an increase in flags in a short period of time, it may be the victim of call spoofing. At that point, you may need to stop using the phone number and swap it out for another.
Patients will feel confused if your legitimate numbers are showing up as “Scam Likely”. Most of them will not answer, which can make it harder for you to contact patients about scheduling appointments, providing health information, and other services. In more serious cases, carriers may block your calls all together making it difficult to relay information to patients.