Understanding the ins and outs of caller ID spoofing is imperative in protecting your business from scammers. Spoofing, although not an illegal tactic, is often used maliciously to try to deceive individuals in thinking a scammer is a legitimate business or organization. So what are the technologies and methods used in call spoofing?
Telemarketing Tips and News
Telemarketers face the largest amount of scrutiny because they make the most calls in the sales industry. Staying on top of telemarketing standards, regulations, and trends are important to being top of the game. These articles aim to teach the read tools, red flags, and tricks of the trade. In turn, you can remain current, push productivity, and always have someone available to answer the call.
Voice and SMS API services are becoming popular tools to enhance business operations and improve productivity and innovation. Determining the right api service for your business needs is essential to streamlining and simplifying the technology required to operate efficiently.
When you buy a batch of new DIDs you need to make sure they are clean and ready to use. If the carrier you are buying numbers from rotates them back in after they have been released, then there is a chance they are delivering you some numbers that are already flagged. Learn how to ensure your new numbers are fresh and ready.
DNC registries create all kinds of headaches for companies doing any outbound calling. There are federal, state, and internal lists to keep updated and abide by. Maintaining DNC compliance not only avoids fines but also builds your reputation with your clients. Find out how.
Automated processes make your life easier and increase your profits. Did you realize you can automatically swap out any blocked numbers when you integrate with Twilio and Nexmo? If you use these services you need to find out how this feature saves you a headache.
Google’s latest feature for its Pixel 3 phone keeps it at the forefront of innovation. All Pixel 3’s shipped with a call screening feature that allows users a new way to preview a call before taking it. How will this impact call centers who rely on outbound cold calls for their sales?
You need to make use of a wide pool of phone numbers when dialing your database. As technology advances, consumers receive more and more control over the numbers that contact them. It’s easier now than before for your outbound number to end up on a blocked numbers list.
If you aren’t tracking the health of your caller IDs, your outbound dialing efforts are dead in the water. Find out a few ways you can keep an eye on all your marketing numbers and adjust to the ways telecom apps block potential incoming sales calls.
The trick is simple enough, but many still aren't taking advantage of a common telemarketing tactic. Local area match, or “neighbor spoofing,” gives your contact ratios a significant boost. Learn more about the impact this feature has on your outbound dialing and how simple it is to get started.
Is your call center adjusting to the changes taking place in the telecom spectrum? As more people transition away from landlines and onto mobile phones, you need to make sure to remain in compliance with the latest regulations.