November 27, 2024
Mislabeled calls have a devastating financial impact on legitimate businesses. Diligent phone number monitoring, abiding by compliance, registering your phone numbers, and ethical dialing practices can mitigate these losses for your contact center.
November 13, 2024
Branded caller ID (BCID) services allow businesses to display detailed information such as a logo, department, and reason for a call. However, vetting companies for these services is essential to building consumer trust.
October 16, 2024
As robocalls continue to plague consumers, the FCC seeks to revisit the robocall mitigation process. Some new proposed rules would update the Robocall Mitigation Database and apply enhanced regulations against AI-generated calls.
October 2, 2024
While the FCC cracks down on unwanted robocalls, businesses often find themselves in the crosshairs. Many legitimate businesses suffer adverse call treatment from analytics engines and carriers.
September 18, 2024
As the FCC continues its fight against robocalls, a new threat has given scammers an advantage in defrauding consumers. AI robocalls have become a significant threat to consumers, and the FCC is working to address this.
September 4, 2024
Data compliance has become a significant concern for modern contact centers. With recent changes to legislation, businesses must amend their data compliance policies and take proper diligence to avoid fines and risks.
August 7, 2024
Phone number reputation is crucial for contact centers to contact leads. Our Managed Services enables our team to submit call remediation requests on your behalf, alleviating the need to contact carriers directly.
July 24, 2024
As consumers continue to face an onslaught of robocalls, Google announces its plan to combat scam calls with Gemini Nano's AI. This technology will monitor calls in real time and indicate whether the language used sounds malicious.
July 10, 2024
Spam labels can damage a business's reputation. Carrier algorithms need more transparency in applying call labels to business phone numbers. This requires companies to adopt diligent monitoring practices to ensure calls are answered.
June 26, 2024
Phone number reputation auditing is essential in outbound dialing to ensure customers answer your calls. Dialing with call labels or an inaccurate caller ID can lower answer rates and decrease consumer trust in your calls.
