Telemarketing Tips and News

Telemarketers face the largest amount of scrutiny because they make the most calls in the sales industry. Staying on top of telemarketing standards, regulations, and trends are important to being top of the game. These articles aim to teach the read tools, red flags, and tricks of the trade. In turn, you can remain current, push productivity, and always have someone available to answer the call.

Call Management Tools for Remote Employees
March 3, 2021

7 Call Management Tools for Remote Employees

Operating a remote call center can prove challenging. There are a myriad of obstacles managers and employees can face not working in the same office. However equipping your agents with the right call management tools can set your call center up for success.

Call Labeling Instills Consumer Trust
February 24, 2021

How Call Labeling Hopes to Instill Consumer Trust

As carriers seek to implement automated call blocking, they also want to ensure legitimate businesses are protected. Call labeling is a median which seeks to show a call's intent to consumers to allow them to make better choices in answering unwanted calls.

Branded Enhanced Caller ID Reputation Benefits
February 10, 2021

Your Reputation Will Precede You with Branded Enhanced Caller ID

Branding is crucial aspect of marketing your business. How a customer perceives your business directly affects the relationships you build with them. While your caller ID is the first impression for outbound calls, this is often overlooked in branding efforts.

Unanswered Calls Blocked by Consumers
February 3, 2021

Why Are My Business Calls Being Blocked or Flagged as Spam?

Carrier efforts to deal with robocalls is affecting some businesses. Calls are going unanswered or are being blocked by consumers from many legitimate businesses. Identifying why your calls are going unanswered is the first step to rebuilding your reputation.

Blocked Calls Hamper Contact Tracing Efforts
January 27, 2021

Contact Tracing Efforts Hampered by Unanswered and Blocked Calls

Contact tracing is an integral process to curb the spread of COVID-19. However without a standardized system, volunteers and call centers are finding it increasing difficult to get in touch with residents that may have been potentially exposed to the virus.

Phone Number Management in Outbound Campaigns
January 20, 2021

Phone Number Management Is Critical in Your Outbound Campaign

The key to a successful outbound dialing campaign lies in proper phone number management. If your phone numbers are flagged, your calls will not reach your leads, causing agents to waste their time and your business' reputation to suffer.

How Carrier Tiers Affect Caller ID
January 13, 2021

How Carrier Tiers Affect Your Caller ID

Caller ID is an important factor for many businesses making outbound calls. Letting your consumers know you are legitimate and not a scammer helps improve confidence. But how do carrier tiers effect how your caller ID displays for customers?

Top Phone Scams of 2020
December 30, 2020

Top Phone Scams Targeting Consumers in 2020

While phone scams dipped at the beginning of the COVID-19 pandemic, they are on the rise yet again despite increased legislation and call authentication efforts. These are the top phone scams that plauged consumers in 2020.

Rich Call Data Trail in STIR/SHAKEN
December 23, 2020

Rich Call Data Sees First Trial in STIR/SHAKEN Call

Rich call data is the latest evolution in caller ID systems. Using STIR/SHAKEN technology, originating service providers can now transmit a business' caller ID information more accurately and streamlined to consumers.