Until recently your reputation was in little jeopardy of being hurt by simply calling prospects or customers.
Operating a remote call center can prove challenging. There are a myriad of obstacles managers and employees can face not working in the same office. However equipping your agents with the right call management tools can set your call center up for success.
As carriers seek to implement automated call blocking, they also want to ensure legitimate businesses are protected. Call labeling is a median which seeks to show a call's intent to consumers to allow them to make better choices in answering unwanted calls.
Branding is crucial aspect of marketing your business. How a customer perceives your business directly affects the relationships you build with them. While your caller ID is the first impression for outbound calls, this is often overlooked in branding efforts.
Carrier efforts to deal with robocalls is affecting some businesses. Calls are going unanswered or are being blocked by consumers from many legitimate businesses. Identifying why your calls are going unanswered is the first step to rebuilding your reputation.
Contact tracing is an integral process to curb the spread of COVID-19. However without a standardized system, volunteers and call centers are finding it increasing difficult to get in touch with residents that may have been potentially exposed to the virus.
The key to a successful outbound dialing campaign lies in proper phone number management. If your phone numbers are flagged, your calls will not reach your leads, causing agents to waste their time and your business' reputation to suffer.
Caller ID is an important factor for many businesses making outbound calls. Letting your consumers know you are legitimate and not a scammer helps improve confidence. But how do carrier tiers effect how your caller ID displays for customers?
Telemarketing is facing greater scrutiny with robocalls still on the rise. Consumers often don't trust telemarketers in general. However abiding by proper dialing etiquette can help set your business apart and build your reputation with consumers.
While phone scams dipped at the beginning of the COVID-19 pandemic, they are on the rise yet again despite increased legislation and call authentication efforts. These are the top phone scams that plauged consumers in 2020.
Rich call data is the latest evolution in caller ID systems. Using STIR/SHAKEN technology, originating service providers can now transmit a business' caller ID information more accurately and streamlined to consumers.
