Call centers are evolving and must adapt to new trends and technology. Healthcare call centers may see the biggest changes with the advent of telemedicine. These tips will help your call center maintain it's phone number and business reputation.
Telemarketing Tips and News
Telemarketers face the largest amount of scrutiny because they make the most calls in the sales industry. Staying on top of telemarketing standards, regulations, and trends are important to being top of the game. These articles aim to teach the read tools, red flags, and tricks of the trade. In turn, you can remain current, push productivity, and always have someone available to answer the call.
STIR/SHAKEN has been in the works for well over 2 years now. While robocalls saw a dip during the height of the pandemic, they are coming back in full force. Soon carriers and service providers will have the framework needed to block unwanted robocalls.
Every sales agent strives to master the one-call close. While sales ability is a large part of this, equipping your agents with the right tools and training can vastly improve this KPI metric. Here are some tips to improve one-call close rates.
With increasing efforts from the FCC and telecom companies to crack down on robocalls, robotexts are on the rise. Many scammers are switching their tactics to target consumers with SMS messages instead of traditional calls.
As the FCC continues to push efforts to roll out STIR/SHAKEN, new tools are being rolled out. The Robocall Mitigation Database will be used to help mandate carriers which calls to allow and deny based on companies registered.
Outbound campaigns need proper planning in order to execute successfully. One often look aspect of campaign management should include phone number monitoring and management. Make sure your calls are being received by your customers when your agents are dialing.
Being proactive in business helps improve your company's reputation. As such, outreach to your customers helps to set your business apart. Using virtual business cards can help white list your phone number to ensure your calls are getting through.
Scammers are finding more sophisticated ways to target consumers. Many times masquerading as legitimate businesses. These tips can help your company mitigate blowbock in the event that your customers fall victim to a scam.
Your call identity is crucial for making a first impression with leads and clients. One of the best ways to maintain integrity in your phone numbers is by owning them. Reduce the risk of dialing with flagged numbers with these tips.
Call labeling from carriers and third party apps can tarnish your business' reputation. Numbers might not be flagged outright, but mislabeled calls can lead to a drop in answer rates. Make sure your numbers are showing accurately to your customers.