September 3, 2025
Consumer confidence in answering unknown calls is at an all-time low. Scammers and robocalls have degraded trust in customers' ability to answer the phone. These tips can help your company rebuild trust with your customers.
August 20, 2025
The new call screening feature in iOS 26 has the potential to devastate answer rates for businesses conducting outbound dialing campaigns. These are some tips to help ensure customers answer your calls.
July 23, 2025
Caller ID authentication is the process of ensuring a call's origination is accurate and trustworthy. Maintaining an accurate caller ID ensures your customers answer your calls and trust your brand.
July 9, 2025
Call attestation ratings determine the legitimacy of a call's origin to network service providers. If your calling agents are dialing with low attestation ratings, this could damage your business's reputation and cause it to lose revenue.
April 16, 2025
Combatting illegal robocalls is a challenge for the telecom industry and the FCC. An amendment to the TRACED Act, the QUIET Act, could help provide additional enforcement policies for AI-generated robocalls.
March 19, 2025
Verifying accurate caller ID is crucial to ensure the safety and trust of consumers. Combining an organizational identity and a Proof-of-Life (PoL) ID could be the future of building an infrastructure to accomplish this.
February 19, 2025
Every missed call costs your business money. While the FCC and telecom providers have been working diligently to reduce call spoofing, an accurate caller ID goes a long way for consumers. Here are some tips to ensure your calls are answered.
January 22, 2025
An accurate caller ID is imperative in reaching leads in modern dialing. Reaching your leads requires trust in consumer dialing. These are some ways your contact center can ensure your caller ID displays accurately when dialing.
January 8, 2025
Effective January 27, 2025, the FCC's one-to-one consent rule will affect how business contacts leads. Learn more about how these expansions to the TCPA and DNC and lead generation standards can impact your business.
December 11, 2024
Caller ID scamming is a tool scammers employ to legitimize their robocalls. In a recent investigation, the FCC identified a bank impersonation scam using "transaction alert" robocalls to defraud consumers.
