The history of caller ID is rife with wavering trust. While it was a helpful technology at the time of its invention, deceptive companies soon found ways around it. Read a brief overview of the history of caller ID and its place in the world of telecommunications today.
Running a thriving call center can bring tremendous benefits to your organization. As customers are the lifeblood of nearly every industry, having a dedicated team in place to handle all inbound and outbound interactions can bring a higher level of service that not all companies offer.
Have you heard of call spoofing but don't have a full grasp on what it is or why it's used? Here's a breakdown on caller ID spoofing, neighbor spoofing, and how they're used both to increase answer rates, potential issues, and best practices when incorporating the technology.
Modern technology has made it easier than ever before to communicate with each other around the world. However, this same technology has also made it easy to ignore such attempts in communication. Thanks to the introduction of caller ID, you no longer need to guess who's calling you or what their motives are. This tech has helped many people avoid painful sales pitches or fraudulent scams over the phone when they have better things to do with their lives.
As a telemarketer, you run the risk of heavy penalties that can run into thousands of dollars. Federal Trade Commission (FTC) can fine you anywhere between $100 and $1,500 per every call that's reported, if you end up being sued. While that is the worst-case scenario, there is still the risk of your numbers being blocked.