2019 marks the implementation of new robocall defenses set in place by the government and consumer solutions. As SHAKEN/STIR aims to put a stop to spam calls by verifying phone calls with information in public databases, it may flag legitimate businesses. Find out how matching your phone number to your state registered business information helps you pass the test.
If you run a call center you understand the impact that excessive spam calls had on answer rates. It’s difficult to get people picking up the phone if they don’t know your number. How can you avoid looking like a spammer when outbound dialing?
If you aren’t tracking the health of your caller IDs, your outbound dialing efforts are dead in the water. Find out a few ways you can keep an eye on all your marketing numbers and adjust to the ways telecom apps block potential incoming sales calls.
The trick is simple enough, but many still aren't taking advantage of a common telemarketing tactic. Local area match, or “neighbor spoofing,” gives your contact ratios a significant boost. Learn more about the impact this feature has on your outbound dialing and how simple it is to get started.
The history of caller ID is rife with wavering trust. While it was a helpful technology at the time of its invention, deceptive companies soon found ways around it. Read a brief overview of the history of caller ID and its place in the world of telecommunications today.