Caller ID spoofing is a threat most businesses and organizations can face if they have contact centers. While there has been an uptick in legitimate businesses receiving flags on their numbers, one method to mitigate reputation damages is by registering your numbers with CNAM repositories.
Modern telephony has evolved quite a bit throughout the decades. Today VoIP is increasing becoming a popular option for calls due to its cost effectiveness. Call authentication is crucial to implement security, however this could hurt your business as well.
Scammers are always looking for a way to get one over on consumers. It's becoming increasingly common for scammers to target healthcare entities with call spoofing to masquerade their legitimacy when conducting fraudulent activity.
There has been an unexpected decline in robocalls in recent months. While a large number of the decline is related to the Covid-19 pandemic, the STIR/SHAKEN framework is also accounting for some of the declining robocalls. Is your business prepared for potential blocked calls?
Phishing attacks are one of the most common tactics scammers use to try to defraud consumers. SMS spoofing is just another tool scammers use in their arsenal to target customers and businesses alike. These are the common scams and targets of "smishing" attacks.