Sales Tips and News

Keeping productivity high in sales often means speaking to more people. However, in this technological forefront, rapport and follow-ups make a tremendous impact. Whether you’re in inside sales, outside sales, or high-pressure sales any beneficial information is welcome. Read more with topics about increasing contact ratios, utilizing the proper software, and training your sales team.

Call Management Tools for Remote Employees
March 3, 2021

7 Call Management Tools for Remote Employees

Operating a remote call center can prove challenging. There are a myriad of obstacles managers and employees can face not working in the same office. However equipping your agents with the right call management tools can set your call center up for success.

Improve Call Center Contact Rates
November 25, 2020

6 Tips to Improve Your Call Center’s Contact Rates

Contact rate is perhaps one of the most critical KPI for call center managers to monitor. This can indicate misconfigurations in your dialing systems or campaigns. Additionally, bad numbers can be attributed to poor contact rates in an outbound campaign.

Manage Increased Call Volume for Holidays
November 11, 2020

Managing Increased Call Volume During the 2020 Holidays

In 2020, online sales have skyrocketed largely due to the COVID-19 pandemic. The holiday season always creates an influx of inbound and outbound call volume for contact centers. Make sure your contact center is ready for a spike in call volume this holiday season.

Phone Number Monitoring Protects Reputation
September 30, 2020

How Phone Number Monitoring Protects Your Reputation

With increased regulations, call centers are having a harder time adapting and compete. Call spoofing and erroneous phone number flags are among the latest issues call centers have to deal with. Monitoring your numbers is key to protecting your reputation.

Top 5 Reasons Consumers Flag Nuisance Calls
July 29, 2020

Top 5 Reasons Consumers Flag Nuisance Calls

Fed up with endless robocalls, consumers are not hesitant to flag numbers from unwanted calls. These calling techniques could be hurting your business and increase the likelyhood your numbers get flagged as "Spam Risk", "Scam Likely" or "Nuisance Call".

Call Compliance Regulations
July 8, 2020

Ignoring Call Compliance Regulations Will Destroy Your Reputation

Every call center should be aware of compliance laws. While the TCPA and DNC are known by almost everyone, there are industry and regional specific compliance regulations that could affect your business. Here are some of the major call compliance laws you should know about.

Benefits of Blended Call Centers
June 24, 2020

The Business Enhancing Benefits of Blended Call Centers

Blended call centers provide opportunities to improve the customers' experience. Automated call routing and skill based routing ensures customers reach agents with the appropriate skill level to resolve issues. Outbound calls also benefit agents from enhanced data forecasting.

New Numbers Scam Likely
June 10, 2020

New Numbers Are Not Immune To Showing Up As Scam Likely

Purchasing numbers for your call center can feel like a fresh start for dialing. However most of the numbers purchased have likely been recycled. This can leave your business susceptible to dialing from numbers previously flagged and damage your reputation from the bad practices of the former owners.

Segmentation for Call Center Campaign Management
May 20, 2020

Segmenting Data for Call Center Campaign Management

Data segmentation is an important aspect of a call center's campaign management. By refining your data and employing the proper tools and processes campaigns can be honed for better conversion rates. Using these guidelines can help improve campaign efficience and ROI.