November 26, 2025
As the FCC, voice service providers, and analytics engines struggle to tackle the robocall problem, scam calls continue to rise. Now, it is more important than ever for businesses to protect their caller IDs.
November 12, 2025
While the FCC, FTC, DOJ, and voice service providers struggle to curb robocalls, a new bill is moving forward in the Senate. This bill would enhance enforcement efforts to curb robocalls that originate overseas.
October 15, 2025
Branded Calling ID™ is a new feature that Verizon will be adding to its network to display more transparent caller IDs. Verified businesses will enjoy increased answer rates and brand recognition.
September 3, 2025
Consumer confidence in answering unknown calls is at an all-time low. Scammers and robocalls have degraded trust in customers' ability to answer the phone. These tips can help your company rebuild trust with your customers.
August 6, 2025
The FTC recently reported that spam calls have been down for the third straight year since the implementation of STIR/SHAKEN. However, consumers still face an onslaught of pestering robocalls.
July 23, 2025
Caller ID authentication is the process of ensuring a call's origination is accurate and trustworthy. Maintaining an accurate caller ID ensures your customers answer your calls and trust your brand.
June 25, 2025
The implementation of STIR/SHAKEN has created a robust framework for providing more accurate call authentication. However, non-IP networks can undermine these efforts for calls routed through them.
June 11, 2025
Rich Call Data utilizes the STIR/SHAKEN framework to display more accurate and robust caller ID information. As such, auditing your Rich Call Data is essential to ensure customers answer your calls.
May 28, 2025
As Rich Call Data is used to create more robust caller ID displays, keeping consumers safe is paramount. Verifiable Credentials and KYC standards are now essential to preventing scammers from gaining access to these tools.
April 30, 2025
Caller ID accuracy is essential for modern contact centers. However, your dialing reputation is made up of various factors, including attention rating, Rich Call Data, trusted network partners, and dialing habits.
