Call authentication with the STIR/SHAKEN framework has many moving parts. The chain of trust between entities forms the bonds that hold authentication together. Authentication grades are provided based on the validity of data relayed between telecom authorities.
Call spoofing has been plaguing busineses and consumers alike in recent years. However scammers are becoming more keen on their tactics. Using information acquired from data breaches, enterprise call spoofing can target victims more precisely, resulting in greater losses from consumers and confusion for businesses.
With the passage of the TRACED and DART Acts, the FTC is ramping up enforcement of robocall violations against consumers. In 2 major cases, companies engaged in fraudulent telemarketing activities have been fined and penalized for their actions.
Telemedicine is becoming increasingly popular among patients. Medical call centers need to adapt to these changes and adopt the latest technology to keep up with patient trends. Ensuring your calls are being received and your call center has the right tools to service patients is essential.
Robocalls have turned the convenience of modern cellphones into a nuisance at many times. Unwanted calls are plaguing consumers at increasing levels. With confidence in unknown calls eroding, businesses must adapt to maintain credible among wary consumers.