How Call Authentication Chain of Trust Works

Call authentication with the STIR/SHAKEN framework has many moving parts. The chain of trust between entities forms the bonds that hold authentication together. Authentication grades are provided based on the validity of data relayed between telecom authorities.

December 9, 2020

Enterprise Call Spoofing Targets Consumers With Personal Data

Call spoofing has been plaguing busineses and consumers alike in recent years. However scammers are becoming more keen on their tactics. Using information acquired from data breaches, enterprise call spoofing can target victims more precisely, resulting in greater losses from consumers and confusion for businesses.

December 2, 2020

The Rise of Telemedicine is Changing Medical Call Centers

Telemedicine is becoming increasingly popular among patients. Medical call centers need to adapt to these changes and adopt the latest technology to keep up with patient trends. Ensuring your calls are being received and your call center has the right tools to service patients is essential.

November 4, 2020