During the holiday season, frustrations can reach high levels with both consumers and businesses. The last thing people want to do is wait in lines or on hold over the phone. Implementing a system for call backs helps to streamline your service and prevent the need for customers to wait on hold.
Keeping your calling agents engaged and productive is essential for the success of your business. Selecting the proper sales productivity tools for your business helps to improve your agents morale and productivity.
Does your company waste leads without even realizing it? You might be accidentally ghosting your leads and have no idea. Find out a few different practices to make sure you contact every possible lead you bring into your system.
Carrier block can have a massive impact on your outbound call center before you realize it’s happened. Learn more about what carrier block is, why it happens, and what you can get your employees back on the phones and dialing again.
If you aren’t tracking the health of your caller IDs, your outbound dialing efforts are dead in the water. Find out a few ways you can keep an eye on all your marketing numbers and adjust to the ways telecom apps block potential incoming sales calls.