Do you make use of CID and CNAM technology at your business? Nearly everyone uses these caller ID tools but they offer additional insight into people calling into your company. Make the most of this readily-available information in your call center!
Over the years, we have become accustomed to having immediate access to unlimited stores of data right at our fingertips. Whether we're looking up client databases or social media profiles, having on-demand access to the information that's most important to us is vital in both our professional and personal lives. A great example of this technological convenience has been in the development and deployment of caller ID services.