Businesses and even carriers are using call blocking app data to block calls.
When your number is flagged on a call blocking app it is not just flagged or stopped on that phone, now it can be blocked by the carrier. Protecting your reputation starts with monitoring for flagged caller ID’s.
TrueCaller
Hiya
Should I Answer?
Calls Blacklist
Call Control
CallApp
Norton Mobile Security
Nomorobo
AT&T Call Protect
Robokiller
Ensuring your calls connect during your outbound campaigns is imperative. By maintaining phone number integrity, you can help to protect your business' reputation while also improving your connection rates.
Maintaining reasonable connection rates is imperative in a outbound dialing. Following compliance guidelines is a good start, but your contact center can do more to improve call connections. These tips can help your contact center go above and beyond.
Despite the implementation of STIR/SHAKEN, robocalls persist to plague US consumers. A loophole in gateway carriers has allowed scammers to continue with call spoofing tactics from overseas. The FCC aims to propose new regulations on gateway carriers.
Since the release of the STIR/SHAKEN framework, robocalls still persist but may have declined. However, with the implementation of SHAKEN tokens, the potential for additional telecom security is on the horizon.
Outbound sales requires a lot of effort from your agents. However, equipping them with the right set of tools can help them excel. These are the top 6 essential tools your call center should be using when conducting outbound sales.
Telehealth is a booming industry, especially since the start of the pandemic. However the shift of technology to communicate with patients remotely has left some call centers and practices challenged more considerably than before.
Robocalls have shaken the confidence of consumers. Many are too afraid or annoyed to answer unknown numbers. In addtion, legitimate businesses are seeing their numbers flagged and blocked which affects the financial industry particularly hard.
With STIR/SHAKEN fully rolled out, carriers have made additional efforts to help overcome problems with robocallers. AT&T, Verizon and T-Mobile have all taken additional steps to protect consumers. However businesses may still see negative side effects.
Call centers are employing call monitoring as a tool to mitigate flags, labels and identify call spoofing efforts. However even with call monitoring, your caller ID can show differently across major carriers. How does your caller ID display?
Your caller ID is the first impression of your business. Ensure your agents are making a great first impression to your customers. Dialing with an incorrect caller ID can negatively impact your business' reputation.
