April 10, 2019

What Sales Caller IDs Should Look Like

Do you make use of CID and CNAM technology at your business? Nearly everyone uses these caller ID tools but they offer additional insight into people calling into your company. Make the most of this readily-available information in your call center!

carrier block affecting business
March 27, 2019

Carrier Block: Is It Impacting Your Business?

Carrier block can have a massive impact on your outbound call center before you realize it’s happened. Learn more about what carrier block is, why it happens, and what you can get your employees back on the phones and dialing again.

fcc caller id changes
February 13, 2019

SHAKEN and STIR’d, Is Your Business Ready For This Protocol?

Over the past few decades, the advancement of telephony systems brought about a massive increase in spam calls. Companies tried various ways to keep these calls to a minimum, but they still dominate phone lines. SHAKEN/STIR is the latest technology advancement that hopes to help people avoid spam calls more effectively.

improve your old outbound call center productivity
January 16, 2019

Outbound Call Center Productivity Changes to Make in 2019

Is your call center adjusting to the changes taking place in the telecom spectrum? As more people transition away from landlines and onto mobile phones, you need to make sure to remain in compliance with the latest regulations.

google call screening
January 2, 2019

Google Pixel 3 New Call Screening Feature And What It Means For SMBs

The next frontier in telecom technology has arrived. Google’s new phone, the Pixel 3, offers callers the opportunity to screen calls with the help of AI. You have nothing to fear as long as you offer an honest product or service. If you don’t, though, your entire approach will need to change.

call center agents
November 16, 2018

5 Tips Guaranteed To Keep Call Center Agents Running Smoothly

Running a thriving call center can bring tremendous benefits to your organization. As customers are the lifeblood of nearly every industry, having a dedicated team in place to handle all inbound and outbound interactions can bring a higher level of service that not all companies offer.

Call Blocking Apps
September 28, 2018

How Call Blocking Apps Like Hiya And Nomorobo Work

Modern technology has made it easier than ever before to communicate with each other around the world. However, this same technology has also made it easy to ignore such attempts in communication. Thanks to the introduction of caller ID, you no longer need to guess who's calling you or what their motives are. This tech has helped many people avoid painful sales pitches or fraudulent scams over the phone when they have better things to do with their lives.

September 15, 2018

Does A Vanity Number Really Make A Difference?

Finding ways to differentiate your company from a sea of competitors is an integral part of scaling your business successfully. While taking the time to evaluate and improve your products and services is a great way to start, being able to market those identifiers into a reputable brand effectively is what brings new business opportunities to your doorstep.

August 17, 2018

What is Caller ID Spoofing and Can It Hurt Your Company?

Caller ID spoofing is the practice of falsifying caller ID information in order to disguise the actual identity of the caller. A lot of times, CID spoofing is done to extract sensitive information from customers and scam people.