Hospital Spoofing Scams Effect Healthcare Industry
January 8, 2020

Why Healthcare Industries are Getting Flagged as Scam Likely

The healthcare industry has been targeted by scammers through elaborate call spoofing campaigns. As a result, some hospitals and healthcare professionals are having difficulties reaching patients as their phone numbers are showing up as "scam likely".

Most Out of Your Outbound Dialer
November 6, 2019

Get the Most Out of Your Outbound Dialer!

Outbound dialing is an essential facet of many businesses. However, abiding by proper call ethics and keeping abandonment rates low is often a struggle businesses face. The key to overcoming this is selecting the right type of outbound dialer and configuring it correctly for your business needs.

Shaken/Stir Call Authentication
October 23, 2019

One Year Later, and SHAKEN/STIR is at Your Doorstep

Progress reports on the STIR/SHAKEN framework implementation are trickling in by major carriers to the FCC. AT&T and T-Mobile have recently submitted their expected timelines for rolling out testing and implementing these technologies to help filter out spoofing used by robocallers.

Managing Call Center Outsourcing
October 9, 2019

How to Manage Your Reputation When Call Center Outsourcing

Call center outsourcing can be a great way to cut on costs and expand your business. However, maintaining your business' reputation can pose unforeseen challenges in this process. Finding the right strategy to manage your agents and reputation is key when deciding to outsource.

Best Voice and SMS API Services
September 18, 2019

What’s the Best Voice and SMS API Service for Your Industry?

Voice and SMS API services are becoming popular tools to enhance business operations and improve productivity and innovation. Determining the right api service for your business needs is essential to streamlining and simplifying the technology required to operate efficiently.

September 11, 2019

Is Somebody Using Your Caller ID to Deceive Prospects?

Your phone numbers could be used for caller ID spoofing without your knowledge, getting them flagged as spam and scam likely. See how you can protect your business from this deceptive practice used by scammers and spammers.

September 4, 2019

This Key Feature is Often Neglected in Visual Branding

There are aspects of visual branding that can easily be overlooked. Some companies are so concerned with modern technology that they neglect branding features that have been available for decades. Learn more about this key feature.

Cold Calling Script Shocked Telemarketer
August 7, 2019

Your Cold Call Script Is Better Than You Think

The key to any cold calling strategy is a good script. So, when you see conversion rates falling, you might think your script needs adjusting. What if there is another problem and your calls aren't even making it to their destination. That may be happening right now without your knowledge. Is your cold calling script better than you think?

carrier flagged numbers
July 31, 2019

The Phone Numbers You Just Purchased Could Already Be Flagged Spam

When you buy a batch of new DIDs you need to make sure they are clean and ready to use. If the carrier you are buying numbers from rotates them back in after they have been released, then there is a chance they are delivering you some numbers that are already flagged. Learn how to ensure your new numbers are fresh and ready.