Colleges are seeing a rise in call spoofing scams targeting students and other individuals. Scammers are spoofing college phone numbers, or in some cases even the FBIs' numbers in attempts to defraud current and former students.
The healthcare industry has been targeted by scammers through elaborate call spoofing campaigns. As a result, some hospitals and healthcare professionals are having difficulties reaching patients as their phone numbers are showing up as "scam likely".
Outbound dialing is an essential facet of many businesses. However, abiding by proper call ethics and keeping abandonment rates low is often a struggle businesses face. The key to overcoming this is selecting the right type of outbound dialer and configuring it correctly for your business needs.
Progress reports on the STIR/SHAKEN framework implementation are trickling in by major carriers to the FCC. AT&T and T-Mobile have recently submitted their expected timelines for rolling out testing and implementing these technologies to help filter out spoofing used by robocallers.
Call center outsourcing can be a great way to cut on costs and expand your business. However, maintaining your business' reputation can pose unforeseen challenges in this process. Finding the right strategy to manage your agents and reputation is key when deciding to outsource.
Promoting your brand is a multifaceted process that involves gaining and retaining customers. Proper customer engagement helps to build your brand's reputation and increase loyalty for your existing customers.
Voice and SMS API services are becoming popular tools to enhance business operations and improve productivity and innovation. Determining the right api service for your business needs is essential to streamlining and simplifying the technology required to operate efficiently.
Your phone numbers could be used for caller ID spoofing without your knowledge, getting them flagged as spam and scam likely. See how you can protect your business from this deceptive practice used by scammers and spammers.
There are aspects of visual branding that can easily be overlooked. Some companies are so concerned with modern technology that they neglect branding features that have been available for decades. Learn more about this key feature.
The key to any cold calling strategy is a good script. So, when you see conversion rates falling, you might think your script needs adjusting. What if there is another problem and your calls aren't even making it to their destination. That may be happening right now without your knowledge. Is your cold calling script better than you think?
