Staying on top of employees while they are working from home can be difficult. Using the right incentive programs along with good communication and educational tools can help your call center excel with remote employees. These tips and tools can make your business successful.
With a surge of robocalls in recent years, call blocking apps have been sprouting up for consumers and evolving. Recently carriers have been forced to get involved due to new regulations from the FCC. These are a list of carrier and third party call blocking apps for 2020.
With a rise in the popularity of remote call centers, managing your outbound dialing campaigns is essential to ensure your business is hitting it's KPI marks appropriately. Caller ID management is one aspect of remote campaigns that is often overlooked.
Call spoofing has become a major problem for consumers. Scammers are using spoofing to hide their identities and masquerade as legitimate businesses or organizations. With the development of the SHAKEN/STIR framework, call authentication will help reduce scams by auto blocking spoofed calls.
Several companies are working to roll out enhanced caller ID services. The ultimate goal is to provide consumers with branded company information to provide transparency and improve answer rates. Enhanced caller ID not only promotes brand awareness, but instills confidence by depicting authenticated calls to consumers.
Phone scams have risen significantly in 2019. Scammers are using creative methods to deceive consumers and defraud millions of dollars. Robocalls and caller ID spoofing are some of the key weapons in a scammers arsenal to disguise as legitimate businesses or organizations.
Colleges are seeing a rise in call spoofing scams targeting students and other individuals. Scammers are spoofing college phone numbers, or in some cases even the FBIs' numbers in attempts to defraud current and former students.
The healthcare industry has been targeted by scammers through elaborate call spoofing campaigns. As a result, some hospitals and healthcare professionals are having difficulties reaching patients as their phone numbers are showing up as "scam likely".
Outbound dialing is an essential facet of many businesses. However, abiding by proper call ethics and keeping abandonment rates low is often a struggle businesses face. The key to overcoming this is selecting the right type of outbound dialer and configuring it correctly for your business needs.
Progress reports on the STIR/SHAKEN framework implementation are trickling in by major carriers to the FCC. AT&T and T-Mobile have recently submitted their expected timelines for rolling out testing and implementing these technologies to help filter out spoofing used by robocallers.