Business Tips and News

In the world of business, technology and software are the leading ways to keep productivity high. You need to remain current with information geared towards all aspects of a business. Lead generation, lead management and inside sales are only some of the main points we cover. Learn about tactics and tools that might give your business the edge it needs to compete in the modern world.

Top Phone Scams of 2020
December 30, 2020

Top Phone Scams Targeting Consumers in 2020

While phone scams dipped at the beginning of the COVID-19 pandemic, they are on the rise yet again despite increased legislation and call authentication efforts. These are the top phone scams that plauged consumers in 2020.

Enterprise Call Spoofing Targets Consumers
December 2, 2020

Enterprise Call Spoofing Targets Consumers With Personal Data

Call spoofing has been plaguing busineses and consumers alike in recent years. However scammers are becoming more keen on their tactics. Using information acquired from data breaches, enterprise call spoofing can target victims more precisely, resulting in greater losses from consumers and confusion for businesses.

Manage Increased Call Volume for Holidays
November 11, 2020

Managing Increased Call Volume During the 2020 Holidays

In 2020, online sales have skyrocketed largely due to the COVID-19 pandemic. The holiday season always creates an influx of inbound and outbound call volume for contact centers. Make sure your contact center is ready for a spike in call volume this holiday season.

October 14, 2020

Is Least Call Routing Flagging Your Phone Numbers?

Telemarketing often seeks to lower cost and improve profits. However some methods, although effective in the past, might end up hurting your business. Least call routing could be affecting your calls' attestation rating resulting in unwanted flags.

FCC Reassigned Number Database
September 16, 2020

Reassigned Number Database Aims to Minimize Unsolicited Calls

Everyone hates unwanted calls, but calls to the wrong numbers are just as frustrating. The FCC is mandating the creation of the Reassigned Number Database to help these issues. Companies can scrub their lists to remove numbers that have been recently disconnected or reassigned.

Call Authentication in Modern Telephony Network
August 26, 2020

Call Authentication is Necessary for the Modern Telephony Network

Modern telephony has evolved quite a bit throughout the decades. Today VoIP is increasing becoming a popular option for calls due to its cost effectiveness. Call authentication is crucial to implement security, however this could hurt your business as well.

SMS Spoofing Targets Legitimate Organizations
August 5, 2020

SMS Spoofing Scams Target Reputable Organizations

Phishing attacks are one of the most common tactics scammers use to try to defraud consumers. SMS spoofing is just another tool scammers use in their arsenal to target customers and businesses alike. These are the common scams and targets of "smishing" attacks.

Top 5 Reasons Consumers Flag Nuisance Calls
July 29, 2020

Top 5 Reasons Consumers Flag Nuisance Calls

Fed up with endless robocalls, consumers are not hesitant to flag numbers from unwanted calls. These calling techniques could be hurting your business and increase the likelyhood your numbers get flagged as "Spam Risk", "Scam Likely" or "Nuisance Call".