Call center software is essential to ensuring your campaigns run effectively. Misconfigurations in software have the potential to ruin your entire campaign, and even your reputation. Look out for these common misconfigurations in your software.
STIR/SHAKEN has been in the works for well over 2 years now. While robocalls saw a dip during the height of the pandemic, they are coming back in full force. Soon carriers and service providers will have the framework needed to block unwanted robocalls.
Every sales agent strives to master the one-call close. While sales ability is a large part of this, equipping your agents with the right tools and training can vastly improve this KPI metric. Here are some tips to improve one-call close rates.
Scammers are finding more sophisticated ways to target consumers. Many times masquerading as legitimate businesses. These tips can help your company mitigate blowbock in the event that your customers fall victim to a scam.
Operating a remote call center can prove challenging. There are a myriad of obstacles managers and employees can face not working in the same office. However equipping your agents with the right call management tools can set your call center up for success.
2020 was a tumultuous year for everyone. While robocall trends saw a huge decline when the COVID-19 pandemic set in, they bounced back by the end of the year. 2020 ended following some of the same trends of previous years in regards to robocall patterns.
Branding is crucial aspect of marketing your business. How a customer perceives your business directly affects the relationships you build with them. While your caller ID is the first impression for outbound calls, this is often overlooked in branding efforts.
While phone scams dipped at the beginning of the COVID-19 pandemic, they are on the rise yet again despite increased legislation and call authentication efforts. These are the top phone scams that plauged consumers in 2020.
Call spoofing has been plaguing busineses and consumers alike in recent years. However scammers are becoming more keen on their tactics. Using information acquired from data breaches, enterprise call spoofing can target victims more precisely, resulting in greater losses from consumers and confusion for businesses.
In 2020, online sales have skyrocketed largely due to the COVID-19 pandemic. The holiday season always creates an influx of inbound and outbound call volume for contact centers. Make sure your contact center is ready for a spike in call volume this holiday season.
