May 24, 2023
Carrier analytics engines (AEs) use algorithms and machine learning techniques to apply call labels and flags for spam and scam calls. These are some factors AEs look for and how you can safeguard your business from erroneous flags.
April 5, 2023
Dialing the wrong leads could damage your business reputation and reduce consumer trust in your brand. Recent regulations have been proposed by the FCC to update language in lead lists can be targeted in outbound dialing campaigns.
January 18, 2023
Maintaining accurate caller IDs for your business helps build the integrity of your company and brand. This will in turn help improve answer rates, customer retention and build trust in acquiring new prospects.
December 14, 2022
Vetting your customers is an essential aspect of protecting your business's reputation. vLEI is one method that can prove helpful for software companies to screen potential clients and weed out bad actors.
November 30, 2022
Maintaining proper dialing hygiene bolsters the reputation of your business during outbound dialing campaigns. By abiding by ethical dialing practices, businesses can instill trust in consumers and experience higher answer rates.
September 28, 2022
Caller ID scoring helps terminating service providers determine the legitimacy of a call. Analytics engines and carriers use a variety of factors to score a caller ID. Your dialing hygiene can set your caller ID apart.
September 21, 2022
Staying on top of your phone numbers' reputation is essential to ensure your customers will answer the phone. Through proper management, monitoring, and auditing, you can ensure your caller ID appears accurately to customers.
August 24, 2022
Proper phone number monitoring and management is essential in any contact center. For businesses in the financial sector, ensuring your calls connect to customers is critical. These are some tips to improve caller ID accuracy.
August 17, 2022
Toll-free numbers can help boost your brand identity and instill confidence in customers. However, it is important to get your toll-free number from an authorized RespOrg. These can help ensure you stay STIR/SHAKEN compliant.
July 27, 2022
First Orion's Branded Communication consolidates caller ID delivery across multiple networks and devices. Recently, they announced their Branded Communication capabilities have extedend to cover two-thirds of the US market.
