Robocalls have turned the convenience of modern cellphones into a nuisance at many times. Unwanted calls are plaguing consumers at increasing levels. With confidence in unknown calls eroding, businesses must adapt to maintain credible among wary consumers.
Building trust is the first step in long lasting relationships. Whether B2B or B2C, trust must be earned to create a loyal customer base. In telemarketing, your caller ID is the first impression, and a crucial aspect of developing your business' reputation.
While carriers are rolling out new features intended to protect consumers, some businesses may see side effects. New enhanced caller ID and call blocking features being implemented are intended to help consumers identify verified calls before answering.
Scammers are always looking for a way to get one over on consumers. It's becoming increasingly common for scammers to target healthcare entities with call spoofing to masquerade their legitimacy when conducting fraudulent activity.
Using proper phone etiquette can dramatically improve your customer experience and conversion rates. Phone etiquette begins with your dialing lists, campaign setup and caller ID but ultimately ends with your agents' performance on the call.