Are Attestation Ratings Accurate Across Carriers?

May 4, 2022

Are Attestation Ratings Accurate Across Carriers?

Attestation ratings are a key factor in the STIR/SHAKEN framework. However, attestation ratings are not always accurate. A recent case study analyzed the integrity of how attestation ratings were being assigned to calls.

T-Mobile's Scam Shield Keeps Consumers Protected

February 16, 2022

T-Mobile Scam Shield Strives to Keep Consumers Protected

T-Mobile's efforts to protect consumers developed their robocall blocking technology "Scam Shield". As consumers receive more power to filter and block their calls, your caller ID is more important than ever when conducting outreach campaigns.

6 Factors That Influence Phone Number Integrity

December 8, 2021

6 Factors That Influence Your Phone Number Integrity

Ensuring your calls connect during your outbound campaigns is imperative. By maintaining phone number integrity, you can help to protect your business' reputation while also improving your connection rates.

How to Ensure Success in Your Contact Center

November 3, 2021

How to Ensure Success with Your Contact Center

Contact centers must exercise diligence to ensure success in modern dialing. With the implementation of STIR/SHAKEN, your contact center should ensure they are utilizing these best practices to stay compliant.

FCC STIR/SHAKEN Implementations on Gateway Carriers

October 27, 2021

FCC Proposes STIR/SHAKEN Implementations with Gateway Carriers

Despite the implementation of STIR/SHAKEN, robocalls persist to plague US consumers. A loophole in gateway carriers has allowed scammers to continue with call spoofing tactics from overseas. The FCC aims to propose new regulations on gateway carriers.

Understanding How SHAKEN Tokens Work

October 20, 2021

Understanding How SHAKEN Tokens Work

Since the release of the STIR/SHAKEN framework, robocalls still persist but may have declined. However, with the implementation of SHAKEN tokens, the potential for additional telecom security is on the horizon.

Call Authentication Overview and Future

April 28, 2021

Call Authentication Overview and Its Future

Call authentication is slated to roll out to consumers soon. While the process is complicated and made up of a lot of moving parts, the three main areas of focus include subscriber vetting, phone number validaton and attestation levels.