January 19, 2022

Safeguard Your Brand With Caller ID Reputation’s Device Cloud

The information that appears on a person’s caller ID has a significant influence over whether they decide to answer, let the call go to voicemail, or report the number as spam. Caller ID Reputation’s Device Cloud shows you precisely what your contacts see when you dial them. While you still want to manage your brand’s reputation as proactively as possible, you also want to experience incoming calls from every customer’s perspective.

What Is Caller ID Reputation’s Device Cloud?

Caller ID Reputation’s Device Cloud delivers a service that ensures you know any barriers between your outbound dialing campaigns and leads. Device Cloud uses real mobile devices that receive service from real carriers. You can test calls from your outbound numbers to see how your caller ID will appear on a real device. Then, you can access screenshots to see exactly what appears on a variety of real devices on real networks.

Following ethical dialing practices (such as using legitimate lead lists, training agents to use compassion, and abiding by all regulations) makes it less likely that your outbound numbers will get flages or negative labels. You don’t really know what accompanies your numbers, though, until you can see screens from a broad range of mobile devices and carriers.

Use the Same Carriers and Devices as Your Customers

The United States has a long list of independent carriers. It isn’t practical to cover all of them. Device Cloud collects data from the most popular wireless carriers to offer affordable reputation management services while keeping you informed.

Currently, Device Cloud reviews caller ID from devices that use:

AT&T
Verizon
T-Mobile
Ting
Google FI (coming soon)

What appears on caller ID screens can also differ depending on the mobile device leads use. Caller ID Reputation takes screenshots from the most popular smartphones, including:

Galaxy S10e
Galaxy S8
iPhone 11
iPhone 8
Galaxy S10
Galaxy S10+
iPhone X
iPhone 8 Plus
Galaxy Note 10+
iPhone 11 Pro Max
iPhone 7
Galaxy S10
iPhone XR
iPhone SE(2020)
Galaxy S10+ 5G
Galaxy S21 5G

As new devices enter the market and become popular among consumers, Device Cloud will add them so you can see what more caller ID screens look like when they receive calls from your numbers.

How Device Cloud Can Help Your Business

Every organization that places outbound calls needs to improve answer rates. When more people answer your calls, you have more opportunities to serve them. That often means you can generate more revenues by selling items, providing excellent customer services, and keeping customers informed of upcoming deals, and encouraging leads to learn more about what you offer.

In an ideal world, STIR/SHAKEN would eliminate call spoofing that hijacks your phone numbers and tricks consumers into answering fraudulent calls. Unfortunately, criminals that do not want to follow the rules have found ways around STIR/SHAKEN’s security efforts. Their misdeeds put your reputation at risk.

Even when you retain control of your phone number, you have to worry that consumers will not answer. Everyone knows that robocalls and spam calls are common nuisances. In fact, the FCC receives more complaints about these nuisance calls than any other activity. Over time, consumers have lost confidence in phone calls. They assume that any unknown number wants to take advantage of them.

Importance of Caller ID

If you can control the information that appears on caller ID screens, you can fight back against scammers. For instance, enhanced caller ID can improve your branding and encourage consumers to answer by displaying your company name and logo. Enhance caller ID can even show consumers which of your departments is placing the call.

Are screens really showing what you expect them to display? Device Cloud eliminates concern by showing you exactly what appears on the screens of popular mobile devices. If you find inaccurate information or negative labels, you can take steps to correct the situation.

Call with Confidence

Once corrected and improved, you should see your answer rate increase. Without Device Cloud, you will always wonder whether the people on your lead lists don’t answer because of something their caller ID shows them. With Device Cloud, you can feel confident with every call.

Protect Your Brand With Device Cloud and Other Caller ID Reputation Services

Device Cloud is just one of the tools that Caller ID Reputation uses to help your agents reach their goals through outbound call campaigns.

Caller ID Reputation has products designed to serve most industries, including:

Small businesses
Call centers
Healthcare
Customer services
Telemarketing
Education
Non-profits

When one of your numbers gets labeled by a carrier or smartphone app, Caller ID Reputation will send you an alert. Device Cloud makes sure you know exactly what your number and caller ID information look like on a consumer’s screen.

Get started with Caller ID Reputation now so you can see how Device Cloud and other services can help you reach leads and customers.