How Analytics Engines Determine Caller ID Scoring

September 28, 2022

How Analytics Engines Determine Caller ID Scoring

Caller ID scoring helps terminating service providers determine the legitimacy of a call. Analytics engines and carriers use a variety of factors to score a caller ID. Your dialing hygiene can set your caller ID apart.

Phone Number Reputation Optimization Tips

September 21, 2022

Phone Number Reputation Optimization Best Practices

Staying on top of your phone numbers' reputation is essential to ensure your customers will answer the phone. Through proper management, monitoring, and auditing, you can ensure your caller ID appears accurately to customers.

FCC Signs MOU with CRTC to Combat Robocalls

August 31, 2022

FCC Signs MOU With Canada’s CRTC to Combat Robocalls

Robocalls have been plaguing consumers for over a decade. Recently, the FCC and CRTC teamed up to combat robocalls. Signing a Memorandum of Understanding, the FCC, CRTC and 39 state attorneys will share information to stop robocalls.

Phone Number Reputation Tips for the Financial Industry

August 24, 2022

Phone Number Reputation Tips for the Financial Industry

Proper phone number monitoring and management is essential in any contact center. For businesses in the financial sector, ensuring your calls connect to customers is critical. These are some tips to improve caller ID accuracy.

Why Data Hygiene is Essential in Outbound Dialing

August 10, 2022

Why Data Hygiene Is Essential in Outbound Dialing

Data hygiene is essential to ensuring your contact center operates seamlessly. By cleaning up dirty data, your agents will save time contacting prospects and leads. Additionally, your company can avoid fines and penalties.