How Phone Number Rotation Degrades Consumer Trust

August 30, 2023

How Phone Number Rotation Degrades Consumer Trust

Maintaining healthy dialing practices is the best way to safeguard your phone number's reputation. Phone number rotation is a method some telemarketers use to circumvent call labels; however, it can harm your dialing reputation.

8 Factors That Influence the Accuracy of Your Caller ID

August 23, 2023

8 Factors That Influence the Accuracy of Your Caller ID

Outbound dialing relies on an accurate caller ID. Following compliance standards, proper dialing habits, data management, working with trusted partners, and proactive monitoring ensures your caller ID remains acccurate across carriers.

Is Your Branded Caller ID Accurate Between Carriers?

July 26, 2023

Is Your Branded Caller ID Accurate Between Carriers?

Caller ID accuracy is imperative to ensuring your customers and leads answer the phone. Branded caller ID services can help businesses display personalized information for consumers. Caller ID monitoring can ensure your branding displays accurately.

Applying Behavioral Analytics to Combat Spam Calls

July 12, 2023

Applying Behavioral Analytics to Combat Spam Calls

The application of new technology is making strides in stopping spam calls from reaching consumers. Behavioral analytics is one of the new methods carriers and analytics engines use to protect consumers from robocalls.

Cultivating Patient Experience in Healthcare Contact Centers

July 5, 2023

Cultivating Patient Experience in Healthcare Contact Centers

Healthcare contact centers must overcome more difficulties than many others. Higher compliance standards and dealing with sensitive information means your contact center must utilize the right set of tools and resources to achieve success.