How Does vLEI Help Your Organization Vet Clients?

December 14, 2022

How Does vLEI Help Your Organization Vet Clients?

Vetting your customers is an essential aspect of protecting your business's reputation. vLEI is one method that can prove helpful for software companies to screen potential clients and weed out bad actors.

6 Tips to Mitigate Flags on Newly Purchased Numbers

December 7, 2022

6 Tips to Mitigate Flags on Newly Purchased Numbers

Contact centers frequently purchase new phone numbers for outbound campaigns. However, the numbers you purchase may come with a negative reputation. These tips can help you mitigate flags on newly acquired numbers.

7 Key Aspects to Attain Proper Dialing Hygiene

November 30, 2022

7 Key Aspects to Attain Proper Dialing Hygiene

Maintaining proper dialing hygiene bolsters the reputation of your business during outbound dialing campaigns. By abiding by ethical dialing practices, businesses can instill trust in consumers and experience higher answer rates.

5 Factors to Consider for Real Estate Contact Centers

November 9, 2022

5 Factors to Consider for Real Estate Contact Centers

The real estate industry is competitive, so preparation is needed before you start your next outbound campaign. These tips help you maintain your phone number reputation in your real estate contact center.

How To Manage a Successful Education Contact Center

October 19, 2022

How To Manage a Successful Education Contact Center

Educational institutions face a variety of challenges in operating a successful contact center. Getting ahold of your students in a timely manner is essential. These tips can help ensure your students answer the phone.

The Power of Consumers Call Blocking and Labeling

October 12, 2022

The Power of Consumers: Call Blocking and Labeling

Call blocking and labeling came about to protect consumers from unwanted robocalls. While the roll out of STIR/SHAKEN has minimized call spoofing attemtps, it has done little to actually curb the threat of robocalls.