May 3, 2023
While the FCC has approved carriers to use "reasonable analytics" to block robocalls, legitimate businesses also get caught up in these measures. That's where call blocking redress efforts take priority.
April 26, 2023
Out-of-Band SHAKEN can help bridge the gap of call authentication technology with legacy infrastructure. By integrating standardized solutions, the call authentication process benefits from increased coverage and accuracy.
April 19, 2023
Call vetting and authentication are integral parts of STIR/SHAKEN to protect consumers from robocalls. Industry leaders have united to make a starndardized enterprise call vetting process to help vet calls more accurately.
April 12, 2023
Improving your call management practices can help bolster your dialing reputation with consumers. In the era of STIR/SHAKEN and call blocking apps, consumers are tired of outdated dialing practices and nuisance calls.
April 5, 2023
Dialing the wrong leads could damage your business reputation and reduce consumer trust in your brand. Recent regulations have been proposed by the FCC to update language in lead lists can be targeted in outbound dialing campaigns.
March 29, 2023
Insurance contact centers are often victims of call spoofing attempts. Ghost brokers, enterprise spoofing and vishing attempts are ways scammers try to defraud consumers. These tips can help maitain your caller ID integrity.
March 22, 2023
Blocked calls and caller ID flags can plague even the most reputable companies. However, understanding the process of remediation can help improve your phone number reputation even after receiving blocks or flags.
March 15, 2023
A recent piece of legislation has been proposed by the U.S. House of Representatives dubbed the DO NOT CALL Act of 2023. If passed, this Act would create stricter penalties, including possible jail time, for compliance violators.
March 8, 2023
Healthcare contact centers are susceptible to scammers and call spoofing attempts. These tips can help safeguard your phone number reputation for inbound and outbound dialing in the healthcare industry.
March 1, 2023
Even businesses conducting legitimate outbound phone calls can face blocked or flagged numbers. When this occurs, it is important to know the proper steps to remediate and redress these blocks with carriers and AEs.
