Call Blocking Redress Best Practices

May 3, 2023

Call Blocking Redress Best Practices

While the FCC has approved carriers to use "reasonable analytics" to block robocalls, legitimate businesses also get caught up in these measures. That's where call blocking redress efforts take priority.

How Out-of-Band SHAKEN Bridges the Technology Gap

April 26, 2023

How Out-of-Band SHAKEN Bridges the Technology Gap

Out-of-Band SHAKEN can help bridge the gap of call authentication technology with legacy infrastructure. By integrating standardized solutions, the call authentication process benefits from increased coverage and accuracy.

6 Call Management Tips to Boost Your Dialing Reputation

April 12, 2023

6 Call Management Tips to Boost Your Dialing Reputation

Improving your call management practices can help bolster your dialing reputation with consumers. In the era of STIR/SHAKEN and call blocking apps, consumers are tired of outdated dialing practices and nuisance calls.

Why Lead List Integrity is Paramount for Brand Reputation

April 5, 2023

Why Lead List Integrity is Paramount for Brand Reputation

Dialing the wrong leads could damage your business reputation and reduce consumer trust in your brand. Recent regulations have been proposed by the FCC to update language in lead lists can be targeted in outbound dialing campaigns.

How to Remediate Blocked Calls and Caller ID Flags

March 22, 2023

How to Remediate Blocked Calls and Caller ID Flags

Blocked calls and caller ID flags can plague even the most reputable companies. However, understanding the process of remediation can help improve your phone number reputation even after receiving blocks or flags.